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Healthy Paws Pet Insurance Review

3,291 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.

Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
 
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How is Healthy Paws rated?

Breakdown

4.5/5
Coverage
4.0/5
Cost
4.0/5
Extras

Overall Rating: 4.4 / 5 (Excellent)

Healthy Paws ranks highly among the pet insurance companies we've reviewed. The company offers a single pet insurance plan with multiple reimbursement options, comprehensive coverage for alternative therapy and no caps of any kind.

Reimbursement is based on the cost of your actual vet bill and there is no limit as to the type of or how many claims you can make for covered conditions. Healthy Paws provides all of this at the same or sometimes lower prices than less comprehensive plans.

Healthy Paws Coverage

Coverage - 4.5 / 5

Compared to other pet insurance providers, Healthy Paws offers the most comprehensive coverage and does so without any caps or limits. Policies cover all accidents and illnesses without restrictions for hereditary or congenital conditions.

The company also includes services like advanced testing, surgeries, hospital stays, and prescription medications, as well as alternative therapies and emergency care.

Healthy Paws does not have a wellness plan, but they will treat canine hip dysplasia if it is not a pre-existing condition.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out-of-State Coverage
Yes
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care

Benefit Limits

Benefit Limits - 4.5 / 5

Where Healthy Paws really asserts its dominance is in benefit limits. Regardless of the plan you choose, there are no caps on coverage, either annual, lifetime, or per incident.

Generally speaking, other companies offer unlimited benefits as an option available only for their highest level and most expensive plans. This is not the case with Healthy Paws; it is included in their standard price plan.

As long as the condition or treatment is covered under the plan (very few restrictions do apply) there is no limit to what the company will pay to make your animal well.

One Healthy Paws customer reported to us that the company recently paid out over $18,000 on a $20,000 vet bill in order to save the life of a dog suffering from cancer. More recently, another customer wrote, "I have a six-year-old German shepherd. Unfortunately, he already has had more than his share of problems, from herniated discs to cancer. Healthy Paws has not given me any hassle or trouble, even though his expenses to date are approaching $40,000. This was by far the best financial decision I have ever made."
Benefit Limit Types
Unlimited

Reimbursement & Deductibles

Reimbursement - 4 / 5

As with deductibles, Healthy Paws is in line with the industry's best companies by allowing you the flexibility of customizing your reimbursement percentage as well.

You can select either 70%, 80%, or 90% at the outset of your policy. Healthy Paws reimbursement is based on the actual veterinary bill.

The company will compile all covered treatments for a given claim and pay your chosen percent after you've met the deductible. As with low deductibles, high percentage payouts are going to equal a more costly monthly premium.
In general, Healthy Paws pays on a reimbursement model. Policyholders pay the vet up front for treatment, submit their claims to Healthy Paws, and receive a reimbursement. However, in situations where pet owners can't pay their vet at the time of treatment, they have the option of contacting Healthy Paws and asking them to pay the vet directly. If the veterinary hospital is willing to accept payment from Healthy Paws, the insurer can work directly with it to expedite access to medical records and claim processing. This direct payment option is available on a case-by-case basis and applies to treatment by any licensed vet in the United States. It is not limited to any specific network of vets.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 4.5 / 5

Like all the best pet insurance companies, Healthy Paws allows you to customize your deductible to best suit your financial needs.

Values can be set at $100, $250, and $500. Lower deductibles do result in higher premiums. But many customers will appreciate the flexibility Healthy Paws offers.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does Healthy Paws cost?

Cost - 4 / 5

Considering the few benefit limits Healthy Paws imposes and the company's customizable payout percentages and deductibles, Healthy Paws plans are reasonably priced and even cheaper than less substantial plans.

Starting Monthly Premiums

Dog: Sample Monthly Premium, 1 year old male Golden Retriever in zip code 92683
$32.83
Cat: Sample Monthly Premium, 1 year old male American Shorthair in zip code 92683
$17.19
Rate Details: Annual Deductible: $500, Benefit Cap: Annual & Unlimited, Reimbursement Model: 70% of Annual Cost
Available Discounts:

Enrollment & Waiting Periods

Enrollment - 5 / 5

Healthy Paws enrolls pets 8 weeks and older. While some companies have no upper age enrollment restrictions, Healthy Paws limits coverage to pets 13.99 years old and younger.

Some companies offer accident coverage immediately upon premium payment. Healthy Paws imposes a 15-day waiting period for accidents and illnesses.

The waiting period for hip dysplasia is 12 months. Healthy Paws will not cover hip dysplasia if the pet was 6 years or older at the time of enrollment. Other companies we review have no such restrictions on hip dysplasia.

For pets younger than 6 you'll have to provide documentation of a complete physical within the last 12 months. Pets older than 6 must have had a complete examination within the last 30 days.
Min Enrollment Age
8 weeks
Max Enrollment Age
14 years
Accident Waiting Period
15 days
Illnesses Waiting Period
15 days
Free Look Period
30 days

Claims & Service

Extras - 4 / 5

Healthy Paws has a proven track record of fulfilling claims fast and with as little fuss as possible compared to other pet insurance companies.

Customer support is efficient, courteous and available 7 days a week. With Healthy Paws, you have the ability to file a claim online or through their mobile app.

You simply submit the veterinarian invoice and the company will send you the reimbursement check. 99% of claims are processed in 2 days.
Advertised Response Time
3 days
Claim Form
Email
Fax
Online Portal
Mobile App

Contact & Additional Information

Homepage URL
https://www.healthypawspetinsurance.com/
Headquarters Address
11120 NE 33rd Place, Bellevue, WA, 98004
Mailing Address
P.O. Box 50034, Bellevue, WA, 98105
Year Founded
2009

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3291 Customer Comments & Reviews

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M
Michelle S

7/18/2018
Our dog was diagnosed with IBD. Healthy Paws was great to work with and helped make difficult treatment options much easier. I’m very grateful to Healthy Paws for helping take care of our fur baby!

G
Gladys

7/17/2018
Trying to send a claim for two months, unable to upload it so have been trying to contact them by phone and-mail by no avail. Call and always let me waiting then after a while they disconnect. If I call around 5:30 they let me wait until 6 and then go hoe for the day. It is frustrating . Waiting to be able to send my bills and then start looking for another insurance. I am 84 years old, have had several dog insurances during my life and no one has so poor consumer service.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Gladys - We’re sorry that your customer service experience did not meet yours or our expectations. We pride ourselves on exceptional customer service and completely understand why you're upset. We see that you had an issue logging into your account in 2017 and that was resolved. Our customer care team will create a case for any and all phone/email communication. If there is an issue with a call or email and the case it not resolved, it is assigned to a team member for follow up. At this time, there are no cases in your account regarding current calls or emails. We take your claims processing concerns very seriously. If you are still having issues, please reach out to us and ask for a Customer Liaison Manager at 855-898-8991 or via our online contact form: https://www.healthypawspetinsurance.com/contact
W
Wes

7/17/2018
Incredibly responsive and caring service. Wish we'd found HealthyPaws for our previous pets.

M
Marilyn P

7/16/2018
Not only does Healthy Paws process my claims quickly; after one of my "kid's" recent surgery, they also followed up to see how he was doing; that's going the extra mile! Every member of Healthy Paws that I contact is very courteous and knowledgeable. Having Healthy Paws for both my "kids" gives us great peace of mind that we can provide any necessary care they may need. I love the Healthy Paws website, too! I can check on the status of my claims and even make changes to my coverage, and more. Also, I just set up direct deposit for my claims reimbursement. All-in-all it is no wonder Healthy Paws is rated the #1 pet insurance year after year. I have and will continue to refer my... Read More

J
Jimin K

7/15/2018
I have an 11 year old poodle and had Healthy Paws pet insurance for the last 4 years. Prior to having this insurance, when my little Bella was very young she ended up breaking her leg due to an accident which I had to pay money out of pocket for. A year later, she ended up breaking the leg again due to inadequate healing. I spent probably over $4,000-5,000 for that whole ordeal. Ever since Bella was young I did have pet insurance for her such as ASPCA and Gopetplan. However, when she broke her leg there was a lapse in coverage. I just remember how much of a pain it was to process claims when I had to deal with those insurance companies. I looked into Healthy Paws and decided to enroll... Read More

Christy J

7/15/2018
Healthy Paws has been so wonderful to work with over the past 2 years with my Shih-Tzu Karma. She’s had to have 2 surgeries since I bought into the insurance and they have been amazing!! The claims process is extremely easy and reimbursement was so fast! They also sent me an email each time checking on Karma!!! This insurance is the best on the market!! Karma and I are very happy with Healthy Paws and we highly recommend!!!!!👍

M
Mitch K

7/14/2018
Healthypaws is by far the best pet health insurance we have discovered!! Number one, they care!! Healthypaws is the ONLY pet health insurance company we have found the covers BOTH!! Congenital and hereditary conditions. I was so heart breaking when we lost our beloved Shar Pei boy and a double heart break was when we discovered... At the time... the pet health insurance we had, would not cover a hereditary conditions. We were sad and hurt. Until we found Healthypaws. Healthypaws is the best and I would have no other insurance take care of our three furbabies. Healthypaws prices are fare and reasonable you can find cheaper service but none are better and give you the confidence... Read More

L
Linda C

7/13/2018
I researched a lot of pet insurance companies before landing on Healthy Paws, and we have not been disappointed. They have covered many significant procedures on our 2 dogs, including an ACL surgery, as well as an expensive monthly medication. Their customer service is extremely professional and caring, and reimbursement has been very prompt. The value and peace of mind we receive for our for babies for the monthly premium is 100% worth it! We will always turn to Healthy Paws for all of pets, current and future.

S
Sandrine F

7/13/2018
The type of insurance that a pet owner dreams of .... It really shows when a company does business because they truly care and that's what Healthy Paws, proved to me. I've been with them for 5 years . My dog Romeo was always pretty healthy even though we found out he has epilepsy a few years ago . Recently though we found he had a mass that needed to be removed and a couple more procedures that demanded surgery . The total was more then I could afford to advance since I'm not currently working. When I called them to see what could be done, I was told to put them in contact with my vet to get the total of the procedure . Within a few days the surgery was approved, I didn't have to... Read More

Bonnie M

7/13/2018
I recently had to rush my Cavalier King Charles to the Vet emergency care facilities due to heat related problems. She had to have surgery and stay for a couple of days. I'm glad to write that she is back to normal and very healthy at this point. As you can imagine, my Vet invoice was very substantial. I uploaded it to Healthy Paws and the responded very quickly. They paid the entire bill except for the deductible and exam. It was a very stressful time and not having to worry about the bill took so much stress off. I have had Healthy Paws insurance for a number of years and very pleased with their professionalism. They also reached out after Scarlett was home asking about her... Read More

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  • Trusted by More than 625,000 Parents
  • No Enrollment or Administrative Fees
  • No Maximum Annual or Lifetime Payouts
  • Most Claims are Processed in 2 Days
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