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Healthy Paws Pet Insurance Review

3,291 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.

Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
 
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How is Healthy Paws rated?

Breakdown

4.5/5
Coverage
4.0/5
Cost
4.0/5
Extras

Overall Rating: 4.4 / 5 (Excellent)

Healthy Paws ranks highly among the pet insurance companies we've reviewed. The company offers a single pet insurance plan with multiple reimbursement options, comprehensive coverage for alternative therapy and no caps of any kind.

Reimbursement is based on the cost of your actual vet bill and there is no limit as to the type of or how many claims you can make for covered conditions. Healthy Paws provides all of this at the same or sometimes lower prices than less comprehensive plans.

Healthy Paws Coverage

Coverage - 4.5 / 5

Compared to other pet insurance providers, Healthy Paws offers the most comprehensive coverage and does so without any caps or limits. Policies cover all accidents and illnesses without restrictions for hereditary or congenital conditions.

The company also includes services like advanced testing, surgeries, hospital stays, and prescription medications, as well as alternative therapies and emergency care.

Healthy Paws does not have a wellness plan, but they will treat canine hip dysplasia if it is not a pre-existing condition.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out-of-State Coverage
Yes
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care

Benefit Limits

Benefit Limits - 4.5 / 5

Where Healthy Paws really asserts its dominance is in benefit limits. Regardless of the plan you choose, there are no caps on coverage, either annual, lifetime, or per incident.

Generally speaking, other companies offer unlimited benefits as an option available only for their highest level and most expensive plans. This is not the case with Healthy Paws; it is included in their standard price plan.

As long as the condition or treatment is covered under the plan (very few restrictions do apply) there is no limit to what the company will pay to make your animal well.

One Healthy Paws customer reported to us that the company recently paid out over $18,000 on a $20,000 vet bill in order to save the life of a dog suffering from cancer. More recently, another customer wrote, "I have a six-year-old German shepherd. Unfortunately, he already has had more than his share of problems, from herniated discs to cancer. Healthy Paws has not given me any hassle or trouble, even though his expenses to date are approaching $40,000. This was by far the best financial decision I have ever made."
Benefit Limit Types
Unlimited

Reimbursement & Deductibles

Reimbursement - 4 / 5

As with deductibles, Healthy Paws is in line with the industry's best companies by allowing you the flexibility of customizing your reimbursement percentage as well.

You can select either 70%, 80%, or 90% at the outset of your policy. Healthy Paws reimbursement is based on the actual veterinary bill.

The company will compile all covered treatments for a given claim and pay your chosen percent after you've met the deductible. As with low deductibles, high percentage payouts are going to equal a more costly monthly premium.
In general, Healthy Paws pays on a reimbursement model. Policyholders pay the vet up front for treatment, submit their claims to Healthy Paws, and receive a reimbursement. However, in situations where pet owners can't pay their vet at the time of treatment, they have the option of contacting Healthy Paws and asking them to pay the vet directly. If the veterinary hospital is willing to accept payment from Healthy Paws, the insurer can work directly with it to expedite access to medical records and claim processing. This direct payment option is available on a case-by-case basis and applies to treatment by any licensed vet in the United States. It is not limited to any specific network of vets.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 4.5 / 5

Like all the best pet insurance companies, Healthy Paws allows you to customize your deductible to best suit your financial needs.

Values can be set at $100, $250, and $500. Lower deductibles do result in higher premiums. But many customers will appreciate the flexibility Healthy Paws offers.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does Healthy Paws cost?

Cost - 4 / 5

Considering the few benefit limits Healthy Paws imposes and the company's customizable payout percentages and deductibles, Healthy Paws plans are reasonably priced and even cheaper than less substantial plans.

Starting Monthly Premiums

Dog: Sample Monthly Premium, 1 year old male Golden Retriever in zip code 92683
$32.83
Cat: Sample Monthly Premium, 1 year old male American Shorthair in zip code 92683
$17.19
Rate Details: Annual Deductible: $500, Benefit Cap: Annual & Unlimited, Reimbursement Model: 70% of Annual Cost
Available Discounts:

Enrollment & Waiting Periods

Enrollment - 5 / 5

Healthy Paws enrolls pets 8 weeks and older. While some companies have no upper age enrollment restrictions, Healthy Paws limits coverage to pets 13.99 years old and younger.

Some companies offer accident coverage immediately upon premium payment. Healthy Paws imposes a 15-day waiting period for accidents and illnesses.

The waiting period for hip dysplasia is 12 months. Healthy Paws will not cover hip dysplasia if the pet was 6 years or older at the time of enrollment. Other companies we review have no such restrictions on hip dysplasia.

For pets younger than 6 you'll have to provide documentation of a complete physical within the last 12 months. Pets older than 6 must have had a complete examination within the last 30 days.
Min Enrollment Age
8 weeks
Max Enrollment Age
14 years
Accident Waiting Period
15 days
Illnesses Waiting Period
15 days
Free Look Period
30 days

Claims & Service

Extras - 4 / 5

Healthy Paws has a proven track record of fulfilling claims fast and with as little fuss as possible compared to other pet insurance companies.

Customer support is efficient, courteous and available 7 days a week. With Healthy Paws, you have the ability to file a claim online or through their mobile app.

You simply submit the veterinarian invoice and the company will send you the reimbursement check. 99% of claims are processed in 2 days.
Advertised Response Time
3 days
Claim Form
Email
Fax
Online Portal
Mobile App

Contact & Additional Information

Homepage URL
https://www.healthypawspetinsurance.com/
Headquarters Address
11120 NE 33rd Place, Bellevue, WA, 98004
Mailing Address
P.O. Box 50034, Bellevue, WA, 98105
Year Founded
2009

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3291 Customer Comments & Reviews

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Ron W

6/29/2018
My lab Maggie has had numerous issues from genetic problems to eating mushrooms and even staples. Through all of it Healthy Paws has never waivered from providing coverage. I am an independent insurance agent and I deal with all kinds of personal and commercial claims every day. I wish all my insurance companies were as good as you guys. Your company is definitely the best. Every time we talk to someone who has a new puppy we tell them to get pet insurance from Healthy Paws. Ron Wright

Susie N

6/29/2018
I have never had pet insurance before and this was one of the best decisions ever. No hassles, I have been kept informed during the entire process. Four paws up for healthypaws!!!

B
Brooke

6/28/2018
Our dachshund recently had to had a major back surgery for a slipped disk pushing into his spine, what started out as him not being his usual active self turned into barely being able to walk within a couple days. The vet referred him to have surgery right away, so essentially it was an emergency because he was on his way to Brit paralyzed and needing diapers for ever. Had we not had Healthy Paws pet insurance, he would not have been able to have the surgery. It would have been around 10,000, which is not feasible for us to spent on a pet at this time in our lives. In addition to being able to have the surgery covered at 80%, Healthy Paws was able to do direct pay instead of reimbursement... Read More

Meghan W

6/28/2018
I have had a Healthy Paws policy on each of my three dogs for the past five years. The coverage is above and beyond any other policy I could find, specifically because each individual illness does not become a “preexisting condition” after the first incident or at the end of the policy cycle year. As my dogs are aging now, we are really reaping the benefits of chronic illness coverage as well as emergency care. Two of our three dogs required major surgery in the last year totaling over $6000 and we never would have been able to afford care without planning ahead with Healthy Paws. Claims are easy to submit and reimbursements are relatively quick once submitted and can be direct... Read More

K
Kristen O

6/25/2018
We have had nothing but great experiences with Healthypaws Pet Insurance. Our French Bulldogs have had a few health issues and whether we had questions about coverage, the claim process or just following up on claim, we have always received a prompt response and the answers we needed. Submitting a claim is quick and easy and the correspondence from the time of the submission, to completion keeps us informed every step of the way. One of our dogs just had surgery and we received an email from Healthypaws inquiring about her recovery and we thought that was so attentive and showed that they truly care! I highly recommend Healthpaws to any pet owner.

S
suzanne

6/24/2018
Healthy Paws is the best! They processed both my claims very quickly and kept me updated along the way. When I call they are always happy to answer my questions. They even followed up to ask how my dog was doing after surgery. Very thoughtful.

A
Anna F

6/24/2018
Fast processing of claim was one thing, the fact that they checked on my furbaby after the fact says so much more about this company and its employees. I have never met an insurance person for people that cares how you are doing, just what you are costing them. But with HealthyPaws I received an email, personalized, asking specifically about my dog. Amazing. I would recommend them to anyone who asked. Thank you HealthyPaws for knowing what my little boy means to us!

D
David

6/23/2018
We have had healthy paws insurance for a few years now - first with our rescue dog who passed away very young after a terrible illness and now with our beloved 5-1/2 year old rescue. Both pit mixes, they are/were the gentlest and most loving beings we could imagine. Healthy Paws has been an incredible company for us - beyond what I could ever imagine from an insurance company. We get personal attention, prompt and specific responses to any emails/inquiries and our claims are almost always processed fully within a week of when we file them. We could not be happier with their service. We will always do whatever it takes to help our dogs and knowing that Healthy Paws is there to helps us... Read More

Brittany W

6/23/2018
They have been awesome! I have had my dog insured for a couple of years before I really needed Healthy Paws. I was almost to the point I felt it was pointless to keep paying premiums and was about to end her plan. Thankfully, I was distracted from ending the insurance plan and my dog had a huge incident that cost over 10k and eventually she got diagnosed with a disease that requires constant treatments and testing to ensure a good quality of life. I am FOREVER grateful I did not end my policy with Healthy Paws! Now I tell everyone I know to get their pets insured with Healthy Paws ASAP and NOT to end their policy even if they don't need it for a few years.. The day WILL come when they will... Read More

M
Marlon

6/23/2018
Not all health insurance companies are the same, either for humans or for pets. As a physician I am well aware of what patients and their families go through when they get ill. It is no different for pets. When our two British shorthair cats Bertie and Winston got very ill from an autoimmune problem Healthy Paws immediately asked how they were doing! They showed that they truly cared for our pets and for us. They made sure that all paperwork was complete as quickly as possible and that the vet and labs were paid so we could concentrate on the health of the boys. I almost wish we could have as good an insurance company for ourselves! Highly recommend Healthy Paws Pet Insurance!!! It is the... Read More

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  • No Enrollment or Administrative Fees
  • No Maximum Annual or Lifetime Payouts
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