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Healthy Paws Pet Insurance Review

3,291 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.

Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
 
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How is Healthy Paws rated?

Breakdown

4.5/5
Coverage
4.0/5
Cost
4.0/5
Extras

Overall Rating: 4.4 / 5 (Excellent)

Healthy Paws ranks highly among the pet insurance companies we've reviewed. The company offers a single pet insurance plan with multiple reimbursement options, comprehensive coverage for alternative therapy and no caps of any kind.

Reimbursement is based on the cost of your actual vet bill and there is no limit as to the type of or how many claims you can make for covered conditions. Healthy Paws provides all of this at the same or sometimes lower prices than less comprehensive plans.

Healthy Paws Coverage

Coverage - 4.5 / 5

Compared to other pet insurance providers, Healthy Paws offers the most comprehensive coverage and does so without any caps or limits. Policies cover all accidents and illnesses without restrictions for hereditary or congenital conditions.

The company also includes services like advanced testing, surgeries, hospital stays, and prescription medications, as well as alternative therapies and emergency care.

Healthy Paws does not have a wellness plan, but they will treat canine hip dysplasia if it is not a pre-existing condition.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out-of-State Coverage
Yes
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care

Benefit Limits

Benefit Limits - 4.5 / 5

Where Healthy Paws really asserts its dominance is in benefit limits. Regardless of the plan you choose, there are no caps on coverage, either annual, lifetime, or per incident.

Generally speaking, other companies offer unlimited benefits as an option available only for their highest level and most expensive plans. This is not the case with Healthy Paws; it is included in their standard price plan.

As long as the condition or treatment is covered under the plan (very few restrictions do apply) there is no limit to what the company will pay to make your animal well.

One Healthy Paws customer reported to us that the company recently paid out over $18,000 on a $20,000 vet bill in order to save the life of a dog suffering from cancer. More recently, another customer wrote, "I have a six-year-old German shepherd. Unfortunately, he already has had more than his share of problems, from herniated discs to cancer. Healthy Paws has not given me any hassle or trouble, even though his expenses to date are approaching $40,000. This was by far the best financial decision I have ever made."
Benefit Limit Types
Unlimited

Reimbursement & Deductibles

Reimbursement - 4 / 5

As with deductibles, Healthy Paws is in line with the industry's best companies by allowing you the flexibility of customizing your reimbursement percentage as well.

You can select either 70%, 80%, or 90% at the outset of your policy. Healthy Paws reimbursement is based on the actual veterinary bill.

The company will compile all covered treatments for a given claim and pay your chosen percent after you've met the deductible. As with low deductibles, high percentage payouts are going to equal a more costly monthly premium.
In general, Healthy Paws pays on a reimbursement model. Policyholders pay the vet up front for treatment, submit their claims to Healthy Paws, and receive a reimbursement. However, in situations where pet owners can't pay their vet at the time of treatment, they have the option of contacting Healthy Paws and asking them to pay the vet directly. If the veterinary hospital is willing to accept payment from Healthy Paws, the insurer can work directly with it to expedite access to medical records and claim processing. This direct payment option is available on a case-by-case basis and applies to treatment by any licensed vet in the United States. It is not limited to any specific network of vets.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 4.5 / 5

Like all the best pet insurance companies, Healthy Paws allows you to customize your deductible to best suit your financial needs.

Values can be set at $100, $250, and $500. Lower deductibles do result in higher premiums. But many customers will appreciate the flexibility Healthy Paws offers.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does Healthy Paws cost?

Cost - 4 / 5

Considering the few benefit limits Healthy Paws imposes and the company's customizable payout percentages and deductibles, Healthy Paws plans are reasonably priced and even cheaper than less substantial plans.

Starting Monthly Premiums

Dog: Sample Monthly Premium, 1 year old male Golden Retriever in zip code 92683
$32.83
Cat: Sample Monthly Premium, 1 year old male American Shorthair in zip code 92683
$17.19
Rate Details: Annual Deductible: $500, Benefit Cap: Annual & Unlimited, Reimbursement Model: 70% of Annual Cost
Available Discounts:

Enrollment & Waiting Periods

Enrollment - 5 / 5

Healthy Paws enrolls pets 8 weeks and older. While some companies have no upper age enrollment restrictions, Healthy Paws limits coverage to pets 13.99 years old and younger.

Some companies offer accident coverage immediately upon premium payment. Healthy Paws imposes a 15-day waiting period for accidents and illnesses.

The waiting period for hip dysplasia is 12 months. Healthy Paws will not cover hip dysplasia if the pet was 6 years or older at the time of enrollment. Other companies we review have no such restrictions on hip dysplasia.

For pets younger than 6 you'll have to provide documentation of a complete physical within the last 12 months. Pets older than 6 must have had a complete examination within the last 30 days.
Min Enrollment Age
8 weeks
Max Enrollment Age
14 years
Accident Waiting Period
15 days
Illnesses Waiting Period
15 days
Free Look Period
30 days

Claims & Service

Extras - 4 / 5

Healthy Paws has a proven track record of fulfilling claims fast and with as little fuss as possible compared to other pet insurance companies.

Customer support is efficient, courteous and available 7 days a week. With Healthy Paws, you have the ability to file a claim online or through their mobile app.

You simply submit the veterinarian invoice and the company will send you the reimbursement check. 99% of claims are processed in 2 days.
Advertised Response Time
3 days
Claim Form
Email
Fax
Online Portal
Mobile App

Contact & Additional Information

Homepage URL
https://www.healthypawspetinsurance.com/
Headquarters Address
11120 NE 33rd Place, Bellevue, WA, 98004
Mailing Address
P.O. Box 50034, Bellevue, WA, 98105
Year Founded
2009

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3291 Customer Comments & Reviews

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J
jacob

4/5/2018
These guys are great. They pay promptly and respond to inquiries without trouble. They also go the extra mile to show care, like checking on our dog Tater after his surgery.

E
Erin M

4/5/2018
Healthy Paws is by far THE best pet health insurance company out there. Not only do they have the option to cover a very high percentage of qualifying vet bills (we have the 90% coverage rate), but submitting claims could not be easier. All you have to do is take a picture of the vet receipt on your phone, in the Healthy Paws app, and they take care of the rest of it. They are prompt and accurate. The best part about Healthy Paws though is that they have allowed us to keep our young 3 year old kitty Puma alive and healthy. Last year she got into something toxic outside, almost died, but was able to get the care she needed at a vet hospital for two nights (made doable and affordable for us... Read More

Nancy M

4/4/2018
If I could give 10 stars I would.The customer service is excellent and reimbursement is so easy.My dog was in ER and hospitalized overnight my vet bill was pretty hefty.I simply submitted my paperwork online and had my reimbursement check within 10 days.I will never be without this plan again.I don’t know how pet owners can get by without it. Highly recommend this plan,it’s worth every penny.

R
Rick Z

4/4/2018
Can't say enough good things about Healthy Paws. I speak both as a long-time customer (dog and cat owner) and someone closely involved in one of the national animal welfare organizations. Healthy Paws understands that about the last thing anyone wants is a hassle with their insurance company over treatment of an injured or sick animal. So they've streamlined the claims process: easy claims submittal online and fast reimbursement either by check or direct deposit. Their basic business model seems to be a reasonable monthly premium charged to a credit card, a modest annual deductible when your pet needs vet services, and then no-questions-asked reimbursement (in my case 80%) of the... Read More

K
Kirsten A

4/3/2018
Healthy Paws has saved my dog's life. It's that simple. In the last six months, he's suffered two catastrophic events--a dog attack and a major illness. If Healthy Paws hadn't covered most of my bills for my dog's surgery after the attack, I wouldn't have been able to go to the vet just to find out what was wrong with my dog when he began acting sick a few months later. His care has been extremely expensive, and I never would have been able to afford any of it if I didn't know that Healthy Paws was there to help out. What I like about Healthy Paws is that everything has worked exactly the way they said it would. They cover the conditions they describe on their site, and are clear about... Read More

D
David S

4/3/2018
Healthy Paws not only provided exactly what they said they would, but did so in an extremely efficient, courteous and kind manner, well exceeding expectations. Our friends recommended Healthy Paws to us, and it's been the best decision we've made for our pet. Their rates seem very fair, their service above and beyond, and I only wish I could find health insurance this good for humans--I'd happily work with Healthy Paws and my own local vet for any accidents I personally had, and definitely for any of my pets. Overall I highly recommend pet health insurance as it can take the financial stress away from an already stressful situation of having to help your pet in an accident, illness or... Read More

M
Michelle M

4/3/2018
I'm so happy that I invested in pet insurance with Healthy Paws. My 11-month old kitten developed a spinal condition that required many expensive tests and treatments, and Healthy Paws paid the claims within a reasonable time, after all documentation had been properly provided, including my kitten's acupuncture! I would highly recommend pet insurance, and specifically Healthy Paws Pet Insurance.

Heidi C

4/3/2018
I researched several pet insurance companies and am so happy that I decided on Healthy Paws. We decided to get our 1-year-old rescue insurance after watching several of our friends go through expensive surgeries with their dogs. We figured it was a safety net that we would never need. This past summer our dog started pulling up lame and he ended up being diagnosed with Level 3/4 Luxating Patellas as a 3 year old. Surgery was considered the best option. With Healthy Paws the surgery and his medication was covered at 90 percent after our deductible. It saved us over $1300. I was worried that this surgery would limit coverage when he has to have his other knee corrected but Healthy... Read More

T
Tony

4/2/2018
Incredibly efficient, friendly, and caring service for my dog's emergency room care. I highly recommend Healthy Paws.

A
Alison

4/2/2018
I am very pleased with Healthy Paws coverage and quick response to claims. I cannot speak highly enough for this company. (I had Embrace for two years prior to switching on a recommendation from my Vet. Embrace declined EVERYTHING, including an emergency tooth extraction. ) HP covered two surgeries for my fur baby without any hassle. They are clear, concise, and kind in their client treatment. Absolutely recommend!

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  • Trusted by More than 625,000 Parents
  • No Enrollment or Administrative Fees
  • No Maximum Annual or Lifetime Payouts
  • Most Claims are Processed in 2 Days
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