Healthy Paws Pet Insurance Review
3,291 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3291 Customer Comments & Reviews
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We've had Healthy Paws insurance for our dog, Baxter, since she was a puppy (she's now 6). She's had quite a few minor issues here and there over the years and Healthy Paws has helped cover her care. Recently, she had a blown CCL (basically the dog equivalent of an ACL) and needed x-ray, surgery, meds, etc. Having Healthy Paws made this expensive surgery feasible for us and helped reduce some of the stress of the situation! We even were able to set up direct pay between Healthy Paws and the vet, rather than having to pay the whole cost and go through reimbursement. That was incredibly helpful and it was an easy process despite a quick turnaround. They've been very responsive and even... Read More
Healthy Paws comes though again for my Boerboel, Willow! I can't say enough of the piece of mind Healthy Paws has given me in giving my dogs the best options for and support in their various health issues through the years! Recently my Willow had some troublesome masses removed from her side. Thankfully they turned out benign! Hopefully her 10" scar becomes less noticeable in time. Healthy Paws came through in supporting 90% of her surgery and care, exactly has my plan states! They even follow up on her status in the healing process seeing how she is doing! Anyone that know me, knows that my Dogs are my kids and Healthy Paws has helped me keep them alive through some very expensive and... Read More
This is the best pet insurance - simple to understand plans, excellent customer service, the quickest and easiest claim system - application approval with in a week and reimbursement within 2-3 weeks. I have claimed twice in the last 5 years and each time I was so grateful to have this insurance to help give me peace of mind in providing good care for my cat and knowing that the insurance process would be simple and easy. I highly recommend this insurance - it is worth it.
I had to deal with multiple people, who basically sent the same form letters to me. Never talked to a real live person, We have two dogs. We enrolled both in two different companies to compare service. Both dogs came down with a bacterial infection over the holidays. The dog not covered by Healthy Paws had to be rushed to NC State Vet School Emergency Department during the night. Two days later, the dog covered under Healthy Paws was admitted to our local vet hospital .We filed with both companies as soon as possible, as the upfront payment was considerable for the two admissions . With the other company, I dealt with one person, who walked me thru the entire process, and emailed me... Read More
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
troxlersharon - We’re sorry that your baby wasn’t feeling well and that our customer service did not meet your expectations. We do our best to be transparent regarding our need for medical records. All claim decisions are based on your pet’s medical records and the signs/symptoms that are noted in those records. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions that would keep us from approving a claim. We appreciate your efforts in providing those records which allowed us to process your claim. In regards to setting up direct deposit, it is industry practice to send multiple micro-deposits to ensure communication between the financial institutions. It can take 7-10 business days for the direct deposit to be functional on an account after the process has started. Give your baby a hug from us.
My dog tends to go to the vet for random issues that occur, but I know that every time she does, HealthyPaws will be quick to help me out. Filing a claim is so easy and they reimburse me almost instantly. They truly care about their customers — even reach out to follow up with how my sweet girl is doing! HealthyPaws has been a life saver financially for us — I highly recommend!
When our little Peep-a-poo went through bladder surgery for bladder stones, Healthy Paws paid exactly how we expected. She is recovering and feeling very well these days and so thankful we had the pet insurance. We highly recommend this insurance to all pet owners. THANK YOU HEALTHY PAWS for making our experience less stressful.
Very prompt on service and would recommend 10/10. User friendly App and kind customer service!
Quite simply the "best investment" I have ever made. Our dog has needed four major surgeries. We are able to get him excellent care but it is not cheap. Healthy Paws ALWAYS lives up to their end of the bargain. Submitting claims on line is very simple even for a dinosaur like me and the claims are processed within a couple of days. The "no cap" aspect means that whatever our dog needs, provided the care is covered (and there are no secrets as to what is covered) the claims get paid. Because of Healthy Paws, we just worry about our pup getting better, not if we can afford getting him the medically necessary care he needs. I cannot recommend Healthy Paws highly enough.
My 8 month puppy got into a chemical or poison at a 2 week train and board facility. She was in the hospital for a week on IV's and a feeding tube. My bill was over $8,000, but thank goodness for Healthy Paws. I submitted the bill along with her medical records and within 3 days of them receiving the documents my claim was approved and I received over $6,000 in reimbursements.
Not only did they pay quickly they followed up to see how she was doing. Because of Healthy Paws I didn't have to worry about the cost of her care and was able to just focus on getting her better. They are the best!
When you get insurance the fine print always seems so daunting. Even after I read it I was still worried that when I needed to use it that it wouldn’t cover the cost. We had an emergency with my dog and they helped me through the claims process very easily. They even contacted my vet to get the specific forms they needed that they didn’t send originally. I got my refund very fast and I couldn’t be happier.
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Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
