Healthy Paws Pet Insurance Review
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3291 Customer Comments & Reviews
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Healthy Paws has exceeded our expectations in every way. We decided to get pet insurance for our bernedoodle puppy, who is now only 3 years old. Despite a perfect puppyhood, she ruptured the dog equivalent of our ACL in the spring and required surgery and physical therapy to repair it. Then just a few weeks ago, for no apparent reason, she became ill and required a trip to the nearby emergency vet. We were told she had experienced a toxin to her liver. That ultimately entailed a stay at the incredible CSU Veterinary Hospital in Northern Colorado. It was devastating to imagine losing such an important and much-loved part of our family, and fortunately thanks to Healthy Paws, the financial... Read More
• I purchased a policy the day that I brought home my puppy and had a monthly premium of $35/mo. • Year 2, they send me an email that my rate for the next year will now be $57/mo • Year 3, they raised my rate to $73/mo. My dog has allergies now, so if I switch insurance, my dog will not be covered for any pre-existing conditions, even though I have had insurance since day 1. They never mentioned that rates can go up over 20-60%% per year when I signed up - seems like something that would have been important to know, except when it is not good for their business. Protect yourself and your pup from their predatory practice and choose another provider and make sure to ask rate... Read More
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Andy - We truly appreciate you being part of the Healthy Paws family. We're glad we've been able to provide coverage and reimbursements for your claims over the years. Our management team works hard to keep our premiums as low as possible while still providing comprehensive coverage. All premiums are based on the rates and rating rules filed and approved by each state’s Department of Insurance. These rates take into account the cost of treatment, advances in veterinary medicine (including specialty and emergency care), your individual pet’s breed, gender, age and other factors, within the region your pet resides. As a result, we need to increase the premium level for all pets in your state so your buddy can have continued access to the best veterinary care. All pet insurance companies, no matter how they market their benefits, will raise rates to keep up with the rapidly rising cost of veterinary care, including specialty and emergency care. We do our best to be transparent regarding annual premium increases by including this information on the "Frequently Asked Questions" page of our website. Please give your pup a hug from us.
Being put in the position of having to choose my bank account over my dogs' lives is a position I never want to face. If your pets are part of your family, health insurance is as important for them as it is for you. And there are many different health plans out there, but I have found none as good and upfront as Healthy Paws. Submitting a bill is the easiest thing in the world -- get their app and take a photo of the bill. That's it. You will be reimbursed according to what your vet charges, not according to what a vet in a nearby state would have charged (that's how my last pet health insurance decided how much they would reimburse). Healthy Paws will also continue to pay for... Read More
Our 4 year old Golden Retriever had to have both rear acl's repaired. We were very concerned for her as she means so much to us. Luckily, we had Healthy Paws Insurance which helped us cover 80% of her surgery costs. They handled her claim within a few days of submission and sent us a check within a week. They covered all of her expenses which included her harness, collar, pills, bandages, etc. They were fantastic and without them we don't know what we would have done. Thank you Healthy Paws.
We have the best lab/shep mix dog in the world. Our girl, Zoe, came to us New Year's Eve 2020 and was supposed to be a 2 week foster -- we failed miserably. No way could we give her up. A few months before her first birthday we noticed she would limp after extended running or playing with other dogs. We took her to our vet and he diagnosed her with ununited anconeal process and urged us to take her to an ortho specialist. We did so and after a CT scan, ortho diagnosed her with "bilateral fragmented medial coronoid process of the ulna with secondary elbow osteoarthritis, bilaterally (BOTH LIMBS). We took her for surgery (ulnar ostectomy - bilaterally) on a Monday - which lasted over 3... Read More
Healthy Paws has helped our dog with his unexpected health issues, has responded quickly to our claims. Their phone staff is excellent.
I cannot say enough good things about Healthy Paws Insurance. This is the second time I have had to use them and they are so helpful and easy and everyone has been so helpful and kind. I recommend them to everyone
I've always had great experiences with healthy paws. Without them I wouldn't have been able to afford the surgery my pet needed. It's such a relief to know the help is there if I need it!
I have a 7 month old mini-Austrailian Shepherd named Zoey. I signed up with Healthypaws pet insurance after talking with a neighbor who had this insurance and was happy with it. I also did my own google searches. So far, we have had three emergencies with Zoey covered by Healthy paws!! I really appreciate the amazing turn around time on the repayment of costs we pay. I appreciate the concern and quick response the personnel working with Healthy Paws always gives me either by phone or email. This program has been well worth the cost and them some. The rules and what is covered, deductible, etc., are also very well covered in their paperwork.
My dog just accidentally swallowed the needle few days ago that she had to have a major surgery to get it out. It costs us total $8,000 for this incident! And it only took 2 days to get reimbursed from Healthy Paws for 90%! If you have any pets, do yourself a favor - GET HEALTHY PAWS insurance!! When we got the consultation from the Surgeon, thanks to the plan, the first thing came to our mind was that we would do anything to get the needle out without worrying about financial hardship. I couldn’t imagine what we would have gone through without the insurance during this hard time… i think this is the best choice of my life since my dog is only 4 years old.. many years to go and of course... Read More
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- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
