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HughesNet Satellite Internet Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
77 Customer Comments & Reviews - see all comments
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HughesNet is a high speed satellite internet service that provides internet access to homes across the contiguous United States. It offers an alternative to cable-based internet services by directly providing this to home via satellite technology. HughesNet makes it possible for rural homes or those without access to standard internet services to enjoy high-speed internet. HughesNet has a variety of internet packages that all offer download speeds of 25 Mbps with built-in WIFI and no hard data limits. Even if you exceed your plan data, they won’t cut you off or charge you more.

 

Internet Plans

 

Monthly Price

Promos

Download

Upload

10 GB

$49.99

--

25 MBPS

3 MBPS

20 GB

$69.99

$49.99 for 12 months (new subscribers only)

25 MBPS

3 MBPS

30 GB

$99.99

$69.99 for 12 months (new subscribers only)

25 MBPS

3 MBPS

50 GB

$129.99

$99.99 for 12 months (new subscribers only)

25 MBPS

3 MBPS

 

HughesNet does provide a generous amount of data across its plans. The company practices a Fair Access Policy that regulates the amount of data usage for each customer. It limits the amount of data uploaded or downloaded with a one-month billing period. Customers who exceed this limit can experience a reduction in internet speed.

*** Speeds are not guaranteed. Monthly Data is the sum of the Anytime and Bonus Zone. Actual speeds during the Bonus Zone period will likely be lower than speeds indicated.

Plan Details

 

Contract Length

24 months

Activation Fee

None

Leasing Fee

$14.99 per month

Cancellation Fee

Up to $400

 

*** If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.

 

Features and Services

HughesNet comes with free email and a suite of internet targeted features. HughesNet Gen5 automatically compresses and optimizes Web content with built-in SmartTechnologies, to make Web pages load faster while using less of your data. Its data allowance is already considerable but Bonus Zone allows more savings on your monthly daily allowance. In case you manage your data allowance, its Data Token service allows you to replenish this with an additional fee of course.

  1. Data token
  2. Bonus Zone (2 am to 8 am)
  3. Email
  4. Vacation plan
  5. Data-saving Features -

HughesNet Gen5 also includes new data-saving features to get the most out of your service: 

  • Automatically adjusts streaming video for great picture quality while using less data.
  • Automatically compresses and optimizes Web content with built-in SmartTechnologies to make Web pages load faster and use less data.

Support Services

  • 24/7 support
  • Email
  • Phone
  • Online chat
  • Technical support

 

Satellite Internet at HughesNet

Internet services, whether satellite or cable-based, are all about speed, reliability and pricing. HughesNet does come with cheaper monthly plans and download speeds of 25 Mbps, which should satisfy the needs of most anyone nowadays. HughesNet comes with good credentials and delivers solid internet services especially for areas without reliable internet services.   

 


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77 Customer Comments & Reviews

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rstevens
8/2/2021
It does not work!!!! If I could have rated it zero, I would have. The sales department represented that it would work in my area, but it did not. Not even a little bit. Could not even open simple web pages. Certainly no TV or complex internet processes. I could not do my work from home as they represented I could. When I called to cancel the service, they required the cancellation fee even though it did not work as represented. Fortunately, they did not have my current credit card on file. I would not give them a card to draw on. I will not pay this fee given that it did not work as represented for me. I am fortunate enough to be in a position to not care about the credit... Read More


Anastasia S
7/18/2021
When I called them to ask about their internet service they told me multiple times that it's unlimited at 40mbs per second, I told the person that I need it to be really good for my zoom meeting and she promised that it will be running fast throughout the whole month for 49.99$ a month. I got the service, that ended up being 60$ a month and two weeks later it was extremely slow. I called the support and they told me that my plan was only 20GB of fast internet, which means that it only lasts for a few days and then it's horrible. That means that nothing loads, and everything takes forever to open. I wish they told me the truth in the beginning and didn't lie, but oh well. Couldn't expect... Read More


livingyogabelen
6/15/2021
This company will straight out lie to your face. Avoid at all costs. This is the biggest waste of cash for two years. It is literally good for sending an email. If you can find any kind of cell phone service that can do that, just stick with that. The customer service is terrible. Look for other options and do your own research about what their service is capable of, because they lie and lock you into a 2 year contract. Its very frustrating.


Kevin H
4/8/2021
In Your Dreams! Lousiest Wifi company ever ! Dial up was faster ! Cancelling and sucking up 200 early termination charge after a yr of WIFI MISERY! Have not read one good review from actual users not biased company talking head and actually believe a class action lawsuit should be investigated ! truly horrendous that a company that advertises High Speed should'nt be held accountable for delivering a product of use to there consumers ! Specially during pandemic when all the children rely on sufficient wifi to learn ! Hughesnet could give a Damn ! SAD!!!!!!


K
Kurt R
3/10/2021
DON'T DO IT! Sloooow speeds, terrible customer service, and inflexible contract. No service guarantees, but huge penalties if you don't like the service. Once installed, you're trapped under a two year contract unless you want to pay $800 to get out of it. Oh, and if it rains, you're dead in the water. Run, don't walk, AWAY from this company.


boodad17
2/15/2021
RIPPPPPP OOOFFFFFFF, this service sucks, reminds me of dial up of decades past, absolute no streaming at all, self test says this is fast, actual use absolutely sucks, extremely disappointed, and the attitude of the company... you have a 2 year contract..... feeling trapped.


reformedinchrist
2/12/2021
I was misled by a sales rep into thinking that Hughesnet would work with my company's systems so I could work from home. Then, when it didn't work as advertised, they would not let me out of my 2 year contact but charged me $400.


koblander
1/21/2021
After installing a huge satellite on our roof and poking holes in the side house - the satellite service NEVER WORKED. I spent so many hours online dealing with customer service and was upgraded to engineering. They could not get it to work so after paying for 5 months of service I cancelled. They came and picked up the satellite off our house, left the outside wiring and we were told we would get a credit for the equipment once the radio transmitter was returned by us. Their return packing never arrived so we paid out of pocket to return it to their service center. Never got the credit, which was over $400. After an infuriating phone call with them today I was told that no - we would not... Read More


vbonnett1
1/9/2021
We were with HughsNet for over a year, and from day one we had problems. There was constant buffering and the clarity was atrocious. We called them a couple of times a month to try to resolve the problem. First they told us it was because of COVID 19 and there were just too many people on the internet, then they said we had just used too much data. We explained that even on the day we received our new allotment nothing changed. They changed settings several times without success. We had technicians on the phone with us several times and they had us make changes without any improvement. They finally sent out a technician that changed out the modem and the head on the dish and it... Read More


L
lewis r
1/1/2021
Too slow for everything. System is working properly, but pages take forever to load, if they even load. BEWARE! Also won't let me out of 18 month contract.



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