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HughesNet Satellite Internet Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
77 Customer Comments & Reviews - see all comments
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HughesNet is a high speed satellite internet service that provides internet access to homes across the contiguous United States. It offers an alternative to cable-based internet services by directly providing this to home via satellite technology. HughesNet makes it possible for rural homes or those without access to standard internet services to enjoy high-speed internet. HughesNet has a variety of internet packages that all offer download speeds of 25 Mbps with built-in WIFI and no hard data limits. Even if you exceed your plan data, they won’t cut you off or charge you more.

 

Internet Plans

 

Monthly Price

Promos

Download

Upload

10 GB

$49.99

--

25 MBPS

3 MBPS

20 GB

$69.99

$49.99 for 12 months (new subscribers only)

25 MBPS

3 MBPS

30 GB

$99.99

$69.99 for 12 months (new subscribers only)

25 MBPS

3 MBPS

50 GB

$129.99

$99.99 for 12 months (new subscribers only)

25 MBPS

3 MBPS

 

HughesNet does provide a generous amount of data across its plans. The company practices a Fair Access Policy that regulates the amount of data usage for each customer. It limits the amount of data uploaded or downloaded with a one-month billing period. Customers who exceed this limit can experience a reduction in internet speed.

*** Speeds are not guaranteed. Monthly Data is the sum of the Anytime and Bonus Zone. Actual speeds during the Bonus Zone period will likely be lower than speeds indicated.

Plan Details

 

Contract Length

24 months

Activation Fee

None

Leasing Fee

$14.99 per month

Cancellation Fee

Up to $400

 

*** If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.

 

Features and Services

HughesNet comes with free email and a suite of internet targeted features. HughesNet Gen5 automatically compresses and optimizes Web content with built-in SmartTechnologies, to make Web pages load faster while using less of your data. Its data allowance is already considerable but Bonus Zone allows more savings on your monthly daily allowance. In case you manage your data allowance, its Data Token service allows you to replenish this with an additional fee of course.

  1. Data token
  2. Bonus Zone (2 am to 8 am)
  3. Email
  4. Vacation plan
  5. Data-saving Features -

HughesNet Gen5 also includes new data-saving features to get the most out of your service: 

  • Automatically adjusts streaming video for great picture quality while using less data.
  • Automatically compresses and optimizes Web content with built-in SmartTechnologies to make Web pages load faster and use less data.

Support Services

  • 24/7 support
  • Email
  • Phone
  • Online chat
  • Technical support

 

Satellite Internet at HughesNet

Internet services, whether satellite or cable-based, are all about speed, reliability and pricing. HughesNet does come with cheaper monthly plans and download speeds of 25 Mbps, which should satisfy the needs of most anyone nowadays. HughesNet comes with good credentials and delivers solid internet services especially for areas without reliable internet services.   

 


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77 Customer Comments & Reviews

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bernard.siegel1
7/8/2020
Poor internet service from HughesNet, speeds are slow, if any connection available at all, which is infrequently. Service barely sufficient enough for email and text, certainly not enough for photos or videos. During peak evenings or weekends, service is not available at all. Customer service is worse. Chat would not cancel my subscription and referred me to customer service. Customer service put me on hold for 20 minutes, still holding as this is being typed. Meanwhile, they not only charge for a service they cannot provide most of the time, but they have the nerve to charge some outrageous cancellation fee. These guys are sheisters.


Richard C
5/14/2020
I have been with Hughes Internet for a year. It has NEVER worked properly! They promise 25 Mbs of speed, mine averaged LESS THAN 2 Mbs and many times LESS THAN 1 Mbs!! I had no other options, due to our remote location. After 2 dozen service calls and 4 on-site services later, I finally switched to AT&T cell service and Hot Spots. SAVE YOUR MONEY and HEADACHES! Do not use Hughes! They have the audacity to charge me an early termination fee! Avoid disappointment and find other alternatives!


milliondollarbill
4/21/2020
Hughes satellite 10 GB is $68 per month and if you test it right now it runs at 100Kbps tops


bob.britt
4/20/2020
DON'T TRUST THEM. IF THEY AGREE TO PROVIDE A SERVICE, A REFUND, WAVE EARLY TERMINATION FEES ETC. WHATEVER IT IS- GET IT IN WRITING.. THEIR WORD MEANS NOTHING ! ABSOLUTELY, NOTHING!!


toyah.barton
4/10/2020
I have always had at&t and recently moved so I switched over to Hughes Net. After 4 days I knew this was not good service. I called the support and a man helped me trouble shoot all sorts of things and once he realized it was not working he suggested I buy more things to help me get a better connection. When i was guaranteed service and it was not provided. I told him I was very unsatisfied just after 5 days and I would like to cancel my plan and they told me that it would cost $400. What a load of crock. These people are criminals. So now im stuck paying $90/month for 2 years unable to watch anything...... Do not listen to them, blue collar hustlers........


B
Ben M
3/24/2020
HughesNet "provides," hands down, the worst "internet service" I've experienced since dial-up. Honestly, the reliability of service was better with dial-up. I only rate this service slightly above because the speeds are often better. Note that I said often. Speeds are also often comparable with those of a dial-up connection. (Remember waiting for an image to load, top to bottom, pixel line by pixel line? Yeah, that happens.) And the service often cuts in and out - like really often - like throughout the day, every day - and often drops off for longer period, sometimes hours at a time. If there is a storm in Arizona, we don't have internet access in northern California. Yeah, I'm not... Read More


supertia77
3/4/2020
Awful, avoid HughesNet Satellite don't use, they won't tell you that you'll have a 2 years contract, they will explain you nothing, the technician is goin to ask to sign in a table to verify he comes to install the service and then they going use that signature to put and the contract without tell you, then when you find out that the service does not work they are going to charge you $400 to cancel because they will tell you you signed a contract that you did not know it was they are a fraud


jrjoyce24
3/3/2020
every other review site has nothing good to say about this company. Do not use Hughesnet. The sales team lies and customer service is a joke. They manipulate you, using the installer to gain a signature on a contract misrepresenting it as a work order. I wasn't even the one to sign the contract. They refuse to do any sales reviews because of there past class action law suits for the same reason. If you work for Hughesnet you should be ashamed.


M
Mary K
2/28/2020
Slow speed and expensive service. I have had this service for 2 years in 2 locations. The speed is slow. Some videos and websites will not load at all. Even though only one person is using the service, the data useage is close to the 20 GB level each month. I have an ipad, laptop and wireless printer. Also, when we relocated the service, I did not want the contract extended. I found out it was extended for 12 more months. I will be paying to get out of the contract.


G
gerald g
2/17/2020
Slow, unreliable service even when you buy "tokens". Took my Son a week to download a game. The biggest scam was how you magically used ALL of your 25 GB on the FIRST DAY of new billing cycle. Try to call customer service and you will be routed to the PHILLIPPINES! And when you finally reach the end of the 24 month contract and cancel.....They wait a month to cancel account and never send the boxes so you can return equipment. BUYER BEWARE!



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