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- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
A&E Factory Service Appliance Repair Review
ConsumersAdvocate.org
293 Customer Comments & Reviews - see all comments
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A&E Factory Service is a national appliance repair company based in Illinois. Servicing residential and commercial customers, its team of trained technicians and vehicle fleet provides maintenance for all major appliance brands. A&E Factory Service is a BBB accredited business with an A+ rating.
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293 Customer Comments & Reviews
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My LG microwave suddenly stopped working. Everything just suddenly shut down as though there was no power. The light would not even come on. This product was under warranty and when the service technician showed up, he opened the front of the unit and told me he was going to have to order new parts to fix it. The parts came in the mail 4 days later, and when I called I was told the technician would be back to complete the repair using the parts I had received in the mail. Today another technician came and fixed the microwave. As soon as he opened the front of the unit he immediately saw the problem. A wire and its connector had come off the pin supplying current to the power supply. He... Read More
Got stuck with A & E. So far they have canceled 4 times. First it was on 8/17/2021. For a broken dryer. Both my husband and I are disabled. He is a double amputee and I have just had surgery. So dryer won't heat up and I call Alabama Power. They send me to Assurant who has the warranty on the dryer which isn't even paid for yet. Assurant sends me to Schedulemyrepair.com. Schedule the repair for 8/17/2021 for 12-5pm. No one shows. I call A & E. They say the next day 8/18/2021 between 8am and 12pm. No one shows. I call again. Computer says they will be here at 3:00pm. Then at 4:30pm I get a call that the tech has a family emergency and won't be coming. When I ask if they can send someone... Read More
We bought a new stacked GE stacked washer dryer unit less than 18 months ago, purchased locally, with an extended warranty. The company we bought this from, sold the extended warranty to A and E services. The button to turn on the washer became unusable. We made our first appt through the assigned insurance Co, then had to call A and E to set up with a technician. Two weeks ago, one showed up after 9pm, for a 12 PM-5pm appt. He could do nothing, was not a senior level technician. What he actually DID do, was close the case out, as if the repairs were completed. Again, spent hours last week attempting to set up another appt via both the insurance co and A &E. We had to wait yet... Read More
Bought Refrigerator April 4th For a new built house. It Arrived May 4th, It was Installed on May 6th and 7th. Closed on house and moved in June 17th, 2021 7/3/21 awoke to find the temperature was 70F inside the fridge and all the ice had melted and was oozing water all over our new hardwood floors. All the food was spoiled.. I Called LG’s help line and got a service call number based on what the fridge was not doing. 7/4/21 sent an email to the Vice presidents office at LG. 7/5/21 Called LG asking what the status was as we received no text, email, nor call.. I was told that it was “escalated!” I said “GREAT.. what does that mean and escalated to who”.. she repeated... Read More
This is the worst appliance repair place ever I just got my fridge done and the technician lied on the receipt saying he installed parts in my fridge that was never put in charged me an arm and an leg for work that was never done I’ve tried calling 4 different times to complain and the hung up on my all times especially when I got in touch with the “supervisor” they hung up
very poor service i had an appointment on august 14 2021 for between 8;00 am and 12:00 pm the tech did not show up at5:00 pm. by that time i had left home
My dishwasher is still not fixed
DO NOT USE This company. A&E Factory Services or Sears is not sure which is correct. I was assigned this company to fix my dryer through my home warranty company. The technician came out with the expectation of fixing my dryer. He did not fix it but said it was complete. I had to call out a second time and he had to come back again... the same technician to fix the dryer. Later I received a bill for additional services that were not covered by the warranty. I called customer service and they said sorry for the mistake we will fix and that charge was a mistake. Then I started receiving calls from a collections company saying they need to collect a debt for the additional charges. I... Read More
The worst experience ever! First, Best Buy gives me a date through A&E of three days out, then on that day A&E was supposed to show up, they called and said they couldn't make it, they had to reschedule the appointment to repair my LG washer the following week. So Monday rolled around, and again, no show. I called back, and they said it was for the next day, Tuesday. So Tuesday rolled around, and guess what, no show. So I called the 800 number of A&E, and they said that it was scheduled for the following week, the day that I will be out of town for two weeks. Impossible that I agreed to a time that I would be out of town. So, I insisted on speaking to a supervisor; after waiting 45... Read More
Jay C Brand new LG french door refrigerator stopped working. A&E was dispatched. Tech said it was the control board and ordered one on his phone. Never took the back of the refrigerator off. The board arrived a week later and A&E installed it. The refrigerator would not hold temperature. A&E came back out and said there was nothing they could do. LG then sent another appliance company (CT Akosemi INc) who actually looked at the board and said A&E ordered and installed the wrong board for the refrigerator. 3 1/2 weeks before I have a working refrigerator. There is more to this, like canceled appointments after waiting for 6 hours fort eh A&E tech. Absolutely the worse service organization... Read More
Absolutely the worst appliance company!!! LG should be disgusted with themselves for using this company to do their appliance repairs. I love LG products but will no longer purchase them secondary to a & e factory service customer service's lack of professionalism. Not only does this company think it is appropriate to schedule the initial repair appointment a month out, but come the scheduled appointment date they cancel and try to reschedule for another 3-4 weeks out. How do they honestly believe allowing families to live without a fridge for 2 months is acceptable? Not only that, their technicians are incapable of making the necessary repairs and make promises to return and never show... Read More
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor