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- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
A&E Factory Service Appliance Repair Review
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293 Customer Comments & Reviews - see all comments
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A&E Factory Service is a national appliance repair company based in Illinois. Servicing residential and commercial customers, its team of trained technicians and vehicle fleet provides maintenance for all major appliance brands. A&E Factory Service is a BBB accredited business with an A+ rating.
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293 Customer Comments & Reviews
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The service and support form their phone line is below marginal. I have a brand new damaged fridge. After seven weeks and three orders they finally sent the right part (new door and facade for ice maker). Repair man came and left and after he was gone I noticed a problem - he was gone five minutes. I called them immediately and was told my ticket was closed and there is nothing more they can do. Excuse me? your worker did a S*****ss job and there in nothing you can do? They told me I had to call LG back, but I made them get an LG person on the phone and they told me I had to talk to A&E. I gave them a half star only because I cannot submit this with no stars
3/10/21 Antoine M. Was out to repair a prior unsuccessful repair. His service and professional job was excellent. An asset to your Company.
I had an appointment with A&E to repair my dishwasher. the appointment was made over 3 weeks in advance. i took off work for the 8-12 times. at 10 am i receive a text...not a call...but a text to tell me the repair person was not coming. they then booked me for 3/24! i guess they think no one has a job or that everyone works like they do...show up when you feel like it. i do not recommend this repair company.
This is the worst company i have delt with in a long time. Waited a lknth to get my refrigerator repaired. And it is not repaired, have to wait 8 more days for them to come back out to diagnose the problem again then i get back in line for them to come out and repair it again. This is ridiculous!!!!!!!!! To top it off they try to sell me on new services everytime i call on my refrigerator. Dont use them for anything if u dont have to.
Had many appointments with four hour windows. No one would show up - no phone call texts or emails. Highly recommend not using thru Best Buy or any other appliance distributor. Do not buy service agreements. They don't honor them]
A&E FACTORY SERVICE IS THE WORST COMPANY EVER!! I’ve never had warranty on appliances before decided well maybe I should this time around. OMG I’ve never had to deal with such terrible customer service. I’ve been waiting about 2 months to have my dishwasher repaired! First appointment, technician took a look, broke a part while putting the dishwasher back together and ordered parts. 2/25 was my appointment to have a technician come and repair only to have no one show up, I took the day off waiting for them! I called and they said since all the parts didn’t show up they cancelled my application without letting me know!! And now the parts all came in, the one part that goes outside of the... Read More
The most terrible and inefficient company I have seen in a long time. I have been waiting for over 2 months for my washing machine to be repaired. Every time I set an appointment it is at least 2 weeks out. The first technician was having panic attacks because he was taking too long and already late to his next appointment after being here for 10 minutes. They have ordered the wrong part and now THEY cancelled due to weather but won't let me make an appointment until after this one expires in their system. STAY AWAY FROM THIS COMPANY AT ALL COSTS. I would give them negative stars if I could. Do not buy an extended warranty if this is the company the appliance company is associated... Read More
No show for an appointment. Took time off work waiting for the service tech. They also ordered the wrong part which meant things were delayed even longer; we've been dealing with this for three months now. Called customer service and they had no update on the part and was told to contact the business I bought my appliance from. Long story short..appliance was under warranty, I did not need to waste my time going to the store I bought the appliance from just needed to contact warranty company. Part showed up in my driveway the next day so basically A & E either screwed up and didn't order the part until I started calling and asking a bout it or they just really had no clue or didn't... Read More
i had a scheduled repair appointment on 2/18 between 1-5 pm , i received a total of 3 confirming text messages so i took the day off work to wait for the tech , the tech was a no show no call , judging from the other reviews this is a common occurrence, i called to find out what happened and when to expect the tech , they were extremely rude , save your time and use a different service
I am writing in regards to the above service performed on my Sears Craftsman Snow Thrower. This service was performed on 2/3/2021 and 2/10/2021. To review: I had made this appointment thru Sears with A&E Factory Service to have them replace the gas tank on my snow thrower after I discovered that the gas tank was leaking fuel from a seam in the tank. I had informed the person taking my order that the tank had ruptured as gasoline was clearly leaking from the broken seam and needed to be replaced. The technician(s) (one was a trainee) showed up on 2/3 and “diagnosed” a ruptured fuel tank (which was exactly what I had to the person I spoke to on the phone while making this... Read More
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor