Promoted
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
Lowe's Appliance Repair Review
ConsumersAdvocate.org
167 Customer Comments & Reviews - see all comments
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Lowe's is an U.S.-based hardware and home-improvement company with over 2,300 stores worldwide. Founded in 1946, Lowe's has grown to be the second largest home improvement retailer in the world and in the United States, offering products and services for residential and commercial customers, and for DIY enthusiasts.
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167 Customer Comments & Reviews
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What good is the warranty if they say they will send a check when washer can't be replaced then just never do it? Been waiting three weeks now and there is no way to contact the Claims department themselves.
Purchased the extended warranty for our dishwasher. It has been out of service since November 22, 2019. It is now September 2, 2020. Have had technicians to our home 3 times and have been unable to repair. Now, we've had no response from Lowe's service company after 8 weeks and Lowes continues to be unresponsive to the problem, telling us that they'll get back to us.
NEVER, NEVER do the extended warranty through Lowes. Horrible service and extremely frustrated.
I need my glass stovetop repaired. It’s under 1 year and I don’t care if it costs but I cannot reach anyone by phone. Is there an online method to set up repsir
I have been on the phone with this company, to have my washer repaired after only have it for 6months. I've called 3 times only to be on hold for at least 45 mins each time and to be told they cant take my call and was then hung up on. This makes the third time I've called and still cant get through to anyone and have been on hold for 25mins this time and still nothing. This is a joke. now ready the reviews looks like I wont have it fixed for another year.
I wish I could give them no stars. My story is the same as everyone else's but I just wanted to go on record. I have a Lowes Protection Plan. My dryer broke on 8/17/20. After waiting or an hour I finally got someone on the phone to "assist" me. She took all of the information and told me that I would get an e-mail with an appointment within 1-3 business days. Nothing. On 8/21 I spend another hour on the phone waiting for assistance. This time I'm told that it takes 5 business days and my claim has gone to the Repair Provider Support Team. I call again on the 23rd and I am told that they will have to escalate to the next level which means I am being put at the top of the list... Read More
Worst Repair Service we have ever encountered. Coupled with their Repair Company, A & E, you need an attorney, a lot of patience, money, and the ability to deal with psychopathic liars! We purchased a washer, dryer, and refrigerator from Lowes about 4 years ago. We also purchased their deluxe 5 Year Extended Warranty plan for them. The dryer failed in a year. An appointment was made by Lowe's about 10 days out. The Repairman never showed up. We called and were told he came by and no one was home. The truth is that it was a beautiful day and we spent the whole day in our front yard in front of our driveway and front door. Read the other reviews, this is one of their normal lies. The washer... Read More
First of all, when I called for repair under the extended repair plan, they didn't have my address in their database correctly. The address they had I have never heard of. I thought we resolved that issue, and I had dto call in the next day to get somone to do my repair. that was the end of July and here it is August 22, 2020 ahd my waher has not been repaired. I was told last week that the parts are still on backorder but should be in by today. Today I have been told by the repair company not expected until August 28 another weel, this is terrible! I am on the phone, on hold waiting to speak to somone at this company, lowes just picked up after 1 hour 42 minutes of my waiting. Today, I... Read More
Twice Phillips Electronics did not show up to repair our refrigerator. Both times we waited. 4 hours. Nobody could reach them on the phone. Not even Lowes. Lowes hung up when I asked them what they were going to do? We have an extended Warranty. This is the third time this Samsung 4 Zone Refrigerator ice maker has broken and there are other problems. A week trying to get the refrigerator fixed. ! I am so disappointed ! I spent money on what I thought was a great refrigerator and Lowes has not stood behind it in my opinion. Phillips Electonics has not done anything have not returned my calls.
WORST SERVICE EVER. We called on 7-27-20 regarding washer not working. Service provided came out said he would need to order part and would be back 8-4-20 to complete repair. On 8-3-20 S & S Appliance calls and confirms appointment for 8-4-20. On 8-4-20 they call and say they do not have the part and reschedule for 8-11-2020. On 8-10-20 they call and confirm for 8-11-20 between 12 pm and 5 pm. On 8-11-20 they call in the morning to say the repair man had a family emergency and would reschedule me for 8-18-20. I advised that was unacceptable. It has been 2 weeks and my washer still does not work. Calling the Lowe's Repair Number is a joke. I've been on hold for 45 minutes trying to get... Read More
Terrible, horrible customer service!! Do NOT buy the extended protection plan for any appliance. It’s a waste of money.
Besides the fact that these “so-called” service companies that you will be referred to are all “fly by night” and have absolutely no interest in repairing your appliance. I agree with the comments below about the wait times, incompetence, and rude behavior.
And the wait time for trying to contact Lowe’s is ridiculous too - at least 1 hour each time. They’re all using the Covid excuse so they don’t have to provide good customer service.
Tell everyone you know not to buy from Lowe’s!!!
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
