Promoted
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
Lowe's Appliance Repair Review
ConsumersAdvocate.org
168 Customer Comments & Reviews - see all comments
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Lowe's is an U.S.-based hardware and home-improvement company with over 2,300 stores worldwide. Founded in 1946, Lowe's has grown to be the second largest home improvement retailer in the world and in the United States, offering products and services for residential and commercial customers, and for DIY enthusiasts.
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168 Customer Comments & Reviews
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Do they ever answer the phone ... was on hold one hour. no one came on the phone
the problem is not repair the problem is getting thru to the warranty dept to get a repair. i called 3 times today-1st time they set me up on the call back and still had to wait a few minutes when thy called back but not a problem and was told to call back in an hour that the system was down-2nd time waited 40 minutes and was told the same as first time to call back in an hour-3rd time waited 36 minutes with no pick up and hung up. WHY was there not a message given at beginning of call to let me know system was down and to call back or they would call back when it was back up instead of waiting on the phone for over an hour plus for nothing?
We experienced a power outage during a thunderstorm in June 2020. When the power came back 3 days later, our 2-year-old Whirlpool washing machine was dead. An electrician told us that we had a power surge. We went to Lowes to replace and they told us that we had the 3-year Assurance plan and to file a claim since it was covered. I called the service number (1-hour hold) and explained the situation to the rep and she set up an appointment for service. The appliance serviceperson came and inspected the washer and told me that a board was burnt out and required replacing. He would order the part and would come back in a week. The next day I got a call from the serviceperson stating that... Read More
I have a Whirlpool fridge and it's ice maker is not working. I tried calling Lowes repair # and have been on hold for over 45 minutes and still get the message that someone will be with me momentarily, I have called Lowes customer service and get forward to the same no where phone # and I have the text service # and get an automated assistant that does no better job helping and tell you to call the Lowes service #. I get that things are different with Covid, but people still need appliances and need them repaired especially when they have purchased an extended warranty. I can't stay on the phone over 45 minutes waiting for someone to help. Lowes should have made some provisions for... Read More
I had a horrible experience with trying to get a technician to our house thru Lowe's extended warranty plan for our electric dryer. not only does it take over an hour for someone from Lowe's to answer the phone to book the repair, but then it got cancelled from SIS OH Inc. they then rescheduled and never called or showed up.
an extended warranty for a lowes appliance is a total waste of money.
Absolutely the worst warranty service ever! I bought an expensive Samsung washer and had issues with it sounding like an airplaine. After a week SIS repair came to the house to repair the washer. He stated that normally he doesn't repair the tub and berrings and it is almost always an automatic replacement. It took a week to get the parts, another week to get him out here to repair those two items. Then he seemed to think the drainage pump was broke, ordered a new drainage pump and computer. Took a week to come in and another week to come back out to repair them. Repair guy basically left and told my husband and myself that it is broke and for us to call Lowe's. Called Lowe's they... Read More
Lowes warranty service is the worst I have ever experienced. The initial repair request was fine. A service technician verified the trouble and ordered the part. A new installation appointment was scheduled but the technician was a no-show. Never received a call or text message. Now, trying to call service, I get put on hold for 40 minutes each time before I hang up. I won't buy appliances at Lowes ever again.
Generally, I like shopping at Lowes and have used them for many projects, but I have been so extremely frustrated at buying a simple replacement part for my washing machine. 1. The assistant in the appliance area was rude and said "We don't sell parts, here" and handed me a business card with info. 2. I went online to Applianceparts.lowes.com and found the part. Even though it was a bit more expensive, I went with it since it was from Lowes. 3. I ordered it and it looked like it was going thru but there was no "Complete order" or confirmation email, etc. 4. The next day, I checked my order number to track it and it said there was no such order. But my credit card was "Pending." 5. I... Read More
LOWES ARE CROOKS AND THIEVES. BUYER BEWARE. Bought a Lowes 5-year extended warranty on a GE washing machine. Was told at the time of purchase of this warranty, if anything happens to the washer it will be repaired or replaced free-of-charge for up to 5 years. Washer broke after 4-years, 9-months. Called into Lowes and scheduled a service tech appointment. Service tech came to the house. Service tech states it cannot be fixed and is beyond repair. Will have to be replaced. I called Lowes to execute my warranty. Lowes says because I have well water, they will not honor the warranty. So here I am, no washer, warranty is worth LESS than soiled toilet paper and Lowes did not even... Read More
I spent two days calling Lowes store in Brooklyn NY. I was placed on hold for hours just calling the store. I got only ONE live person for 30 seconds, and she transferred me back into the system. What is wrong with the phone system there? Nobody answers the phone.
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor