Promoted
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
Lowe's Appliance Repair Review
ConsumersAdvocate.org
168 Customer Comments & Reviews - see all comments
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Lowe's is an U.S.-based hardware and home-improvement company with over 2,300 stores worldwide. Founded in 1946, Lowe's has grown to be the second largest home improvement retailer in the world and in the United States, offering products and services for residential and commercial customers, and for DIY enthusiasts.
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168 Customer Comments & Reviews
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The online scheduling system displays incorrect information limiting your ability to schedule repair online. To complicate this problem, the call center is seriously understaffed. I have been on hold for 4+ hours listening to music and we are sorry message. I am only holding on because I have unsuccessfully tried to get a callback over 5 times in the past 2 weeks. I would not recommend buying this coverage, given that you can't schedule a repair.
I have purchased 2 different washers from Lowes. My mistake. I have nothing but problems with both of them. A&E is the only repair service that Lowes sends out and it takes forever to get an appointment (that is if you can get Lowes corporate to answer the phones). Nothing but a recorded message with awful music. I have never called and had someone respond in less than 30 minutes. It is frustrating and very unprofessional. I will not purchase from Lowes again.
Lowe's Extended Warranty program is a fraudulent scam. They were unable to repair the covered dishwasher. So they promised to refund the purchase per the warranty. They alleged that a Lowe's gift card in the refund amount was sent out. Never arrived. They alleged that a replacement gift card in the refund amount was sent out. Never received. They alleged that a check in the refund amount was sent out. Never received. They alleged a replacement check in the refund amount was sent out. Never received. Having gone months without a dishwasher, we purchased a new one. They were, per the warranty, supposed to install the new one for free. They charged me. Lowe's is... Read More
Lowe's appliance warranty is a straight up scam. I've been trying to call for days and never manage to talk to anyone. I've been on hold for 36:15 as I type this. My fridge is leaking water all over my kitchen floor and you won't answer the phone so I can file a claim. There simply isn't a circumstance where this is ok or acceptable. It's absolutely pathetic, and there should be a price for you to pay. Hopefully when I file the inevitable flooring damage claim with my insurance company they will sue you and Samsung both.
I had many bad experiences with Lowes. They never did anything about it. They sent a damaged stove and when the delivery team arrived they advised me not to take it because it might not work. They never rescheduled my delivery and put it down as delivered. Then they refunded me in the form of store credit...
Take a word of advice…. DO NOT BUY FROM LOWES! Their extended warranty is a joke. Getting someone on the phone is impossible! If you have a problem they say oh it’s not covered. However when you buy they tell you what a wonderful extended warranty they sell that covers everything! It’s all lies!
My advice is to find a good local contractor recommended by friends, and don't buy a Lowe's service contract. They are impossible to reach by phone--I waited over two hours and never got a human. There is a call back option given when the robot first answers--take it!!!! Leave your number. If you're lucky you may hear back in several hours. You'll get NO HELP from the store where you bought your appliance. They know nothing. No manager will ever call you back. I would prefer to give them zero stars for a rating.
As of today 6/22/2021, it has been TWO months since a repair ticket was opened for my Whirlpool French Door Refrigerator. We purchased the extended service plan or best known as "Lowe's Service Advantage". Parts have been on backorder since May 10 when additional parts were ordered bringing the total to ELEVEN parts ordered for this unit. We have no led lights, no water, no ice maker - we have two in this unit and neither work. We have had to buy ice and water for two months. Lowe's does not care at all. I have called and been on hold for hours just to speak to a different person each time but with the same reply "Going to elevate this ticket" and then we get this stupid email stating... Read More
1. As of today, it’s been 42 days since Lowes received the damaged/broken shower head….42 DAYS! 2. The Lowes website states, “Purchases made with a debit card will be refunded as cash or credited back to the debit card, which may take up to 15 days. “ https://www.lowes.com/l/returns-policy.html 3. Your rep Mario stated the it was received on April 19th….refund wasn’t processed until May 13th….and a refund should be received by June 11th. 4. Your social media employee states that your refund department can take up to 28 days to “process” (not “you should receive in..”) 5. Now your are stating that it take another 3-10 “business” days (essentially 2 weeks) for it to show up... Read More
Lowe’s Extended Warranty service is poor at best. Our 3 yr old, LG French door, 29.7 sq ft fridge went completely dead while we had a guest for dinner. We went through all the troubleshooting in the manual and had to call for service the next day which was Friday. Understanding that no one works on the weekend. Monday came and the appliance service company was on time and ready to diagnose the problem. He said it was the sealed compressor. He could not help us we needed a LG Certified repairman and to call Lowe’s back. Called Lowe’s back. I had to make another appointment. I asked why they would send someone that wasn’t certified to obtain the part or able to fix it. Service dept said that... Read More
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor