Promoted
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
Lowe's Appliance Repair Review
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168 Customer Comments & Reviews - see all comments
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Lowe's is an U.S.-based hardware and home-improvement company with over 2,300 stores worldwide. Founded in 1946, Lowe's has grown to be the second largest home improvement retailer in the world and in the United States, offering products and services for residential and commercial customers, and for DIY enthusiasts.
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168 Customer Comments & Reviews
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DO NOT BUY WARRANTY. They will not answer phone nor call back. Water heater not working. Looked up warranty and called number. Received a recording to leave message or call during time they mentioned. I decided to call next morning. Recording said to stay on hold or leave phone number and someone would call back in 12 minutes. I left my number. Waited for 1 1/2 hours. No call back. I called and put my phone on speaker. No one answered. Just a repeated message. After 1 hour I disconnected. I call a local business and it cost me $105 to fix water heater. I would like to mention. Go to Home Depot. Call The warranty company they have and they have immediate response. No problems and... Read More
I have a Samsung Front load washer. I've tried to get Lowes to send a repair company out to fix it for over 2 weeks. The apparently don't have someone in this area to repair a Samsung Washer. I live in a metropolitan area so I don't know what is the problem. I would never recommend Lowes protection plans to anyone
they supposedly got a new appliance repair system and its terrible, i have been give 2 different days appts for repair of my Samsung refrig. (good thing it was not major issue!!!) and both times NO ONE showed up, the 2nd time i called the service place given and that person said they immediately responded to Lowes that they did NOT service Samsung appliances.. but i guess it didn't get handed off to whomever made my appt. I am very discussed with this Lowe's repair center...try calling and its 30min wait... oh they call you back if you so choose, live 4 hrs later MAYBE... terrible for customer services, take the $$ up front and the hell w/the customer when they need assistance..
I bought a combination Bosch Oven/Microwave unit a few years ago and have been very happy with it. Given the importance of the appliance and the expense, I purchased the extended warranty. The Microwave stopped working and I called Lowes to initiate service repair. 2 months, 6 service calls, 5 installations of the SAME part and it still does not even turn on. And the oven is now intermittently not working. I call Lowes and most of the time they cannot even find that I have a warranty with them...in spite of me providing my info and the case #. then when I escalate (several times), they log the escalation and say that someone will contact me....no contacts! The repair company... Read More
Try calling the warranty line for service.50 tries at an hour each with no pickup.What a fool I am to waste that much time.Warranty is worthless
we purchased a three year extended warranty from Lowes on our washer and dryer , the washer died and required service , we called Lowes repeatedly and after waiting an hour on hold it would just hang up , the next day we opted for the call back , which took two hours to happen we made an appointment that was over a week away . The appointment day came and went no one showed no one called , how unprofessional and poorly run is that . we called service again , they offered another appointment almost a week away ! Are you kidding me ! they should have made an appointment for the next day--- again they don't care. now we are three weeks without a washer and have spent over 200 dollars in... Read More
I was very disappointed with Lowes extended warranty. I had to wait on the phone for over an hour every time I have called. I have had to wait over a week each time before they would come out for service. There has to be better options. In the future, I will pursue the options like manufacturers extended warrant. I checked, they could have come out in two days compared to the 10 days that Lowes plan provided.
LOWES WARRENTY PROGRAM ON APPLIANCES IS A WASTE OF $$$$
WHEN YOU CALL YOU ARE ON HOLD FOREVER THAN THEY WANT THE MODEL # AND SERIAL # FOR APPLIANCE. SHOULD THEY NOT HAVE THAT UNDER YOUR NAME???
THAN THEY PUT YOU ON HOLD!!!
I GOT TOTALLY FUSTRATED AFTER 3 ATTEMPTS AND CALLED MY LOCAL REPAIR SERVICE CO. WHO CAME OUT THE NEXT DAY.
MY OVEN IS NOW FIXED without jumping through hoops.
NEVER AGAIN WILL i BUY EXTENDED WARRENTY PROGRAMS......WASTE OF $$$$ and time!!
I purchased a whirlpool frost free freezer and had it for 5 mo ice keeps building up around the door called lowes and they wanted me to call the Co whirlpool or find a technician to repair it not my job its on warranty plus I puchases the extended I finaly got in touch with whirlpool and they wanted me to contact a dealer again not my problem its up to them to find someone to fix it after 3 weeks on the phone with Lowes and whirlpool we had a technician come up to look at the freezer the door is junk it was molded all wrong the door gasgets could not make a seal they have to order a new door and have no clue how long it will take to get one. Lowes will never sell me a other appliance and... Read More
I bought a washer and protection plan but what good is it if you can’t contact anyone. This is my second day trying to reach them today I’ve been on hold for 3 hours and haven’t spoke to a human yet. It shouldn’t require this much effort! The protection plan will be expired by the time someone picks up my call. Beyond frustrating!!!
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor