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Progressive Car Insurance Review
70 Customer Comments & Reviews - see all comments
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Progressive is one of the largest corporations of its kind in the United States.
Founded in 1937 and headquartered in Ohio, Progressive offers insurance for private and commercial vehicles and vessels including cars, motorcycles, RVs, boats, snowmobiles and more.
The company is accredited by a number of third-party financial rating institutions, several of which have granted the company A ratings for their solid financial standing and longevity.
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Customer Comments
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I have been with progressive for the past 5 years!
I thought it is very good until last couple weeks I called for roadside assistance (which I also added to my policy) and they told me I use the road side assistance more than twice. So they can’t help me..
Today I called asking why I owe $156.00, customer rep told me that because I added in a car then took it off 3 days later. Then added in again 5 days later..
OMG!
My trust for progressive went down...so disappointing
17 People found this helpful.
They don’t know the meaning of customer service, just hope you never have a claim or a question, I will never go back to them.
17 People found this helpful.
Took 27 days to get an answer back from Progressive. That's right, 27 day's the vehicle was in the shop while the Progressive adjusters tried to find something relating to a mechanical issue so they could deny the claim. 27 days the shop owner had his service bay tied up while holding the adjusters hands multiple times during their inspections and explaining to them how everything works. After several inspections and 27 day's later, they had to lie about finding something to try and support their claim for denial. The shop owner told them it was fuel contamination from the beginning, which is covered. But the adjusters(not mechanics), worked against me and hindered the complete... Read More
16 People found this helpful.
This is the only company I know that required a proof of garaging and I understand it's for a good reason fraud and all that but they decided that when I moved from my old address that they would back date my new address to when I started the insurance coverage at my prior address.
They refused to help rectify the situation. This company loved to swindle money from people and claim "its company rules"
Trying to communicate with customer service is like pulling teeth.
14 People found this helpful.
After bieng T boned at a 4 way stop a few weeks ago in a hit and run I filed a police report and a insurance report that same hour it happened. Luckily I got the guys license plate! So I was so sure I would be covered no problem right... WRONG progressive was no help in pursuing the opposing insurance and thus they suggested I pay for the damages?!? What?!? Not to mention every time I try calling my claim representative, No answer. Absolutely Terrible, Giving them 1 star is too much credit. I will never go back to this insurance
14 People found this helpful.
Progressive gave us the Best Rate & Coverage of many Insurance Companies on two vehicles for out first 6 months. We participated in their Snapshot Program for an extra discount. No problem we had a good driving habits, no accidents or traffic violations in both cars and supposedly earned $66 discount on one vehicle and $56 discount on the other. But when we recieved our New Renewal Policy our rates were raised $132 and $108 respectively on both cars & no sign of the $122 Snapshot Discount they say we earned in cost for Coverage. Which leaves me to believe the Program is just a ploy & has nothing to do with the cost of Coverage. Progressive says it's spread over each Coverage Cost.... Read More
13 People found this helpful.
The close my clime and dont tell me also bad service cleam team name J F!! dont answer call or email to explain why they close my case or why don’t fix my car ... I am hape to go to court after my lower advise ...
11 People found this helpful.
Been with Progressive Car Insurance for years. When making a claim, they took 27 days to get back with an answer. The adjuster never called back when he promised to call back. I actually had to call back the following days and leave multiple messages. They even had more than one adjuster involved and still very poor customer service skills. When I finally spoke to a supervisor in Ridgeland, MS., 27 days from the 1st initial call in, it was par for the course. After inspecting the vehicle several times and not being able to find something to support their claim for denial, the supervisor had to lie about something that wasn't present because they were approaching the 30 day mark and... Read More
10 People found this helpful.
I filled out an online quote with Progressive. Then I followed up with sales rep for more information. As requested, I sent them pictures of my cars, vin numbers, address verification for my kids, etc. The number of emails that were exchanged were about 20. I then received an email stating that my quote was approved and that I could pay online to begin the policy. The website would not allow me to retrieve my quote - so I called customer service. This time the service rep took my info and began a whole new quote. She then said my info had to go to underwriting and said she would follow-up with me the next day along with Underwriting in the call. No call came. I received another email... Read More
9 People found this helpful.
July, 2020, I was shocked to find out my homeowners insurance was increased by approx. 30% due to my reduced "insurance score" from TransUnion. HUH? Nothing had changed in a year except we had bought a car with a 3 yr. loan for the first time in 15 years. Oh, and we were doing a refi on our mortgage to take advantage of a lower rate. So, I called to complained, the lady at Progressive stated they couldn't do anything about that cuz an "insurance score" is a predictor of a person filing a claim. Really? I said, I have 2 cars and my home with you guys for 3 years, and NEVER have filed a claim. NEVER had filed a homeowners claim anywhere, EVER. As to cars, had not filed a claim since... Read More
9 People found this helpful.
Top Rated
- Best for Competitive Rates
- Discounts are available for over 850+ organizations & alumni associations
- Obtain your quote online today - It's fast, easy & free!