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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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377 Customer Comments & Reviews

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Bob J
1/27/2023
Only car warranty company I trust is Concord Auto Protect. Time after time they have come through with covering my repairs and anything towing needed. I would recommend to anyone looking for a warranty company that’s honest. The price for the warranty plan was great and well worth it.


S
Sandra C
1/27/2023
I purchased a warranty plan a while back and unfortunately my car needed a repair which was pricey and out of my budget. Luckily I had the warranty plan I forgot about and did file a claim, the total process took about 48 hours which is understandable because of the size of repair. I did not mind waiting because in the end Concord Auto Protect covered the entire repair for me. The coverage saved the day and I am thankful I purchased the plan when I did, I be without a vehicle for a lot longer then 48 hours without coverage.


J
Jeremy M
1/26/2023
I would recommend Concord Auto Protect to everyone I know from my experience. I have had one claim so far through them and it went smoothly. The repair shop was able to get in touch with them the same day and handle the repair. The total time it took for the claim and repair from the shop was 24 hours, the longest part was for my shop to get the part which was not Concords fault at all. I think the warranty plan is priced right and gives me the value needed from it.


T
Tommy J
1/25/2023
Concord Auto Protect was quick with the claim process and took care of it within 24 hours. I think I got my moneys worth from the plan and would recommend them. The plan is easy to understand and is priced right for the amount of coverage I got. It's hard to go with another car warranty company because they either wanted a lot more money or offered almost half of the coverage Concord did for me. I personally went with the premium plan to have the best coverage possible on my car.


K
Kevin P
1/24/2023
I purchased the warranty plan from concord auto protect for my 2019 Jeep Grand Cherokee because I wanted something for peace of mind. I think the plan does an excellent job covering my Jeep and all the aspects of the vehicle. The pricing was competitive and easily beat the other two companies I looked at. Last thing to mention was the customer service agent was friendly and took his time going through the entire plan with me to make sure I understand everything and even answered all my questions "There was multiple questions". For the agent to sit there and answer question after question without becoming annoyed was awesome unlike another popular company I called. Concord has treated me... Read More


K
Kyle M
1/23/2023
The staff at Concord have been amazing with everything I have needed from them with the sign up process to claims. I would recommend them to friends and family without a second thought. The amount of coverage I get for the price is excellent and easily worth the affordable price. I know I did some research and checked other companies prices but Concord offered the best deal for price to coverage. I personally think it's hard to go with another company because the customer service is not as good and they wanna charge more money for less coverage. I know for a fact that they pay out in claims because my friend got his repairs covered, so I feel confident in them covering mine also.


D
Darrel G
1/21/2023
Great customer service skills and the agent was able to help me right away with my claim for a repair. From start to finish it was easy and painless which was good and surprising. I can’t think of anything negative to say about the experiences or claim. They did their job when a repair was needed, and it was covered without any hiccups. I was able to get the repair done at the shop of my choice which was nice and convenient for me.


M
Mike D
1/20/2023
I would recommend car warranty from Concord Auto Protect for anyone looking for a reliable and affordable plan. I was looking for weeks before throughout multiple companies and Concord was the one for me. The value Concords plan gave me for the price was a no brainer versus other companies that were very pricey for little coverage.


C
Connor M
1/19/2023
Concord Auto Protect has been the best purchase I made this year. I had two repairs which was an AC system and water pump. Without the warranty plan I would be paying a lot out of pocket and thankfully the warranty plan saved me. I would purchase another warranty plan for my next car from Concord in a heartbeat without a doubt.


J
John D
1/18/2023
I purchased the advanced plan from concord about three weeks ago. Now with concord the price was right within my budget and also more competitively priced than other companies I called up as well. I like the plan because it covers enough vehicle repair wise for me to be stress free plus the extras such as 24 hour roadside service and rental car was pretty nice bonuses. I like how the agent was not pushy and gave me more then enough time to think it over and make the purchase. Another company I phoned up was pushy and wanted an answer right away versus allowing me to think over such a long term purchase. Overall no complaints about concord and the staff here.



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