American Home Shield Review
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4,137 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4137 Customer Comments & Reviews
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OMG!!!! This is the WORST warranty company to ever exist. If I could give them anything below a 1 I would. Terrible service. Constant lies. Sending out subpar people to fix out dryer, 6 times and it’s always the same incompetent company A&E. Then they keep charging the 100 dollar fee for the same people to keep coming back out with no results. Again, the same thing with our plumbing. Incompetent company who finds incompetent “professionals”. But yet the want my money each month only to offer and produce nothing. Dissatisfied all the way. I am currently researching to find a company that produces every time. Especially if I’m paying them. They are cancelled. DO NOT WASTE YOU TIME and... Read More
Save your money, AHS is as bad as the service companies they contract with. When I requested service on my water heater AHS sent a plumbing company to my home that had a customer rating of 1-1/2 stars and had numerous BBB complaints and on top of that this company wasn't very honest and truthful. I ended up contracting another plumber to come in and give me an honest appraisal of the situation that was going on with my water heater. When I contacted AHS to inform them of the situation that took place at my home I got nowhere with their call center that is located in some other country than the great USA! The AHS customer service is very hard to understand and are instructed to deny, deny,... Read More
We have been trying to cancel our warranty since the beginning of 2023. They charged our American Express without prior authorization and then started billing us $100. If we wanted to make a claim we couldn’t because of this $100 they said we owed. They did the same thing 2022 and we reluctantly paid it or had no coverage. This year we found another home warranty, canceled AHS, had to talk to American Express to have their charge removed twice already, now it’s on there again, $675! This is notice, we do not want your warranty, there was nothing wrong with the service except for the $100 you said we owed. Cancel your policy on our house, refund our money, we have not used your policy this... Read More
We've been with American Home Shield warranty for at least 20 years and recently have become dissatisfied with them. Story short: they changed our coverage with no notification that we can find. Our AC/Heating unit needed freon and apparently that no longer covered leaving us to pay $300.00 out of pocket. My question is, “Why are we paying a monthly fee if we have to pay out of pocket expenses for simply issues—such as freon?”
The vendor that they provider wasn’t available for at least a week, and we had no recourse. Finally, we asked to speak to the a supervisor, and they wouldn’t put one on the phone to receive our concerns.
I have been with AHS for a few years and never realized how awful they until I started having issues with my A/C units. They did everything to avoid replacing the units even though every repair company that they sent told me that the units need to be replaced. This has been going for the four years since 2019.
They came out to service my unit ever year since 2019
July 12 2019
June19 2020
June 30 2021
June 17 2022
August 24 2022
and to know surprise April 11 2023
They refuse to replace my unit never call you back like they promise . Poor company ,poor service, STAY AWAY TAKE YOUR BUSINESS ELSEWHERE !!!!
I have been with AHS for a few years and never realized how awful they until I started having issues with my A/C units. They did everything to avoid replacing the units even though every repair company that they sent told me that the units need to be replaced. It has been a two year saga and finally decided that the best option is to switch. I advice all those looking at this company to avoid it and look for another company
Filed a claim for my refrigerator on June 6,2022. After many failed attempts and two repair contractors my refrigerator is still broken. Now I’m out of the 100.00 deductible. I don’t recommend at all!
American Home Shield home warranty is poor and unprofessional when it comes to plumbing services in the Seattle area. They contract with NW Sundance Plumbing which has been AWOL on a service we requested to restore hot water flow in our house, for 3 months now. American Home shield has not been to offer updates, follow up with the company or in any way remedy the long delay in service completion. When we suggested that we can call a plumber to complete the job, they refused to cover the costs for that and insisted we only use the plumbers they contract with. Their plumbers were not answering our calls, giving any reasonable updates on expected dates of service completion. Its been 3... Read More
My a/c is not cooling and AHS is claiming I have "modifications" needed for replacement of coil and compressor which are fully covered. I cannot seem to talk to anyone who can tell me why these modifications are needed. "Escalated" call twice and was told they would put me through and was cut off.
It amazes me the high rating I see here for AHS.
I have had few service calls, some of AHS vendors try finding issues that AHS would not cover so we would pay out of pocket. Replaced few items with different companies and pay less than what theirs would have asked for my out of pocket.
My worse experience was with the water heater. It was replaced and as of now, I did not get an explanation from AHS of the out of pocket I had to pay. More than 5 calls and the response was, I am calling the company, I am sending an email - all with a 48 hour turn around that never happened. I am in this site as I am searching for a better Home Warranty to cancel this one and take my loss.
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