American Home Shield Review
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4,137 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4137 Customer Comments & Reviews
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American Home Shield is dishonest and doesn't honor the services and quality of replacement. They falsifies information not to provide the repair on services needed. to charge another deductible to come back about the same problem. I have been very patient throughout the 17 years of there services and I am not going to tolerate substandard service and quality of replacements that is not even close to what I have. example: my deep freezer stopped working all of a sudden it was not covered. When I started the policy all my appliances were covered, door bell etc. I pay for the monthly fee in the event a repair is necessary. Whenever I need services, they don't follow... Read More
I have had their coverage for almost 40 years. One item I noticed in my current contract is the refrigerator ice maker is no longer covered. When I read their standard contract for the 2022-23 year it shows it's covered. So my question is, why, as a customer for almost 40 years, was this exclusion made in my contract.
I have had AHS for three years now and have been paying for their premium service, which I have only used three times. The waiting time for each service I've placed has been significant to ridiculous. It makes no difference how much information you provide before hand (including make, model, serial number, the exact problem, photos, etc), the contracted company will always arrive with no information conveyed to them, and will take the same information you previously provided to AHS, only to have you reschedule and wait another two weeks, and another two weeks, and so on. It took a month to repair my furnace, over a month for my microwave, and as of today, two weeks waiting on service to... Read More
I would not invite these people to a dog fight. They absolutely suck. I had AHS home coverage and called in because my refrigerator went in the blink eventually losing everything in the side by side freezer and fridge. The overseas call center they have, has no empathy whatsoever and only about 1% speak english. I called numerous times to find out when someone would come to fix the problem and explained to them that all of my stuff was defrosting and needed someone to come and fix my fridge/freezer. Finally someone called and said that they would come in a couple of days to fix my appliance. Try to get a supervisor was nill and none, as they told me that a supervisor was not... Read More
Over 20+ years with AHS, they evidentially have no way to over-ride who their system chooses to dispatch. We put up with one of their choices for 3 months on a dishwasher issue. I finally contacted AHS, told them what was happening, and they dispatched another company - who were wonderful. Now, on a new call for 3 broken major appliances, which included the dishwasher-- again, AHS is insisting on sending out the original repairman. The next option was "on hold"(??) I requested they send the appliance company AHS last sent out. They can't over-ride their system - that company is not in my area. But they sent them to my home a few months before!?? Escalating my issue 3 times today, I'm... Read More
After paying American Home Shield to come fix our washing machine three times in short succession we were told that it was permanently broke. The problem is it stops in mid spin cycle leaving us with a tub full of soaking wet washing, and drying this wet washing is a big chore and cost. Anyway, we believed after being told it was broken, we at least could look forward to a replacement as American Home Shield promise. Well, that is what we thought. Six months later, and four telephone calls to their 'Customer Support' who blamed their contractor and PROMISED on each occasion to sort the problem out THE NEXT DAY, we were still without a replacement machine. My last hope was writing to the... Read More
I have had an open claim with American Home Shield for my dryer and washer machine from July 14th till today, I have called daily many times and spent hundreds of frustrating hours with their customer team in ASIA. nobody takes any action, only false promises and excuses. they are waiting for their contractor's Diagnosis report since ever, their contractors do not respond to them or answer their calls, and their team has zero Authority to bypass their process, I have been washing clothes by hand and drying on furniture for 2 months, and they still tell me daily "rest assure, that we are doing our best and a representative will call you tomorrow (LIERS!!!). they still charge me monthly and... Read More
Terrible service, washer has been broken for over 3 months still not fixed, every time we call AHS we get a different rep that we repeat the story to them over and over again, they make promises and then nothing gets done about it. Even the tech they asked to come out to us, did a video call and did not even come out to see the washer and then when he did come out, he was terrible and did not fix the problem and then the tech told AHS that he replaced 2 parts which was a lie, no-one takes them seriously and that is why the washer is still broken 3 months later. I would not recommend AHS to anyone, unless you just want to pay and get no service. A total waste of money...
So far this company has come through for me, but only 1 plumber in the entire area is really ridiculous. Is there a reason no others will work through them? VERY INCONVENIENT to have to wait a week or more to get help. First time I needed a plumber it was at least a week or more before they could get to me, big fat help there. I fixed it myself (it was plugged), and now I’m back in the same position and God knows how long it will take to get someone out here. Now after reading the below comments I am going to cancel them also. Before I sign up with another companies I will definitely read reviews. They also raised my monthly rate without any notification.
They do not complete service request and their contractors to the minimum in order to get paid more. I've been dealing with a broken AC since April of 2023; thought it was fixed in May but continued to have the same problem in June. Contactor came back in July, said he needed to order more parts and here I am in August and my AC still does not work. American Home Shield is worthless!
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