American Home Shield Review
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4,137 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4137 Customer Comments & Reviews
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I cancelled my home warranty with HSA on 8/7/2023. I called the company on 8/7/2023 to cancel my warranty. I received a renewal letter about a month ago and the cost had increased by 16.00. I began to research current cost of other home warranties and noticed that what I was currently paying was above market value and I did not want to pay 16.00 more. I called and asked them to not renew me on the 8/16/2023 and the young lady told me that she could not set it to not renew, and I would have to call back on the 16th to cancel. I told her I was not comfortable waiting until the last minute to cancel and was there any way to just set the warranty to not renew. She sent me to another department... Read More
I got AHS home warranty from last 5 years recently I just got issue with my Ac and it took them 2 month to diagnose it and people who they sent messed up my ac idont thin this company can repair any items they big scam/ fraud home warranty company I'm very disappointed 😞
They are easy laying to customer and cheet every time!
They charged me to much and I still have same problem. I paid to local Company to fix my home. Already cancelled my contact.
Whatever you do, do not buy a contract with American Home Shield. They are crooks. You can not talk to anyone in the US for customer service. They refuse to let you talk to a Supervisor. Last month they replaced a bathroom faucet and covered the entire cost. This month the other exact same faucet needs to be replaced for the same problem, and they will cover less than 1/2.
They have terrible reviews on Yelp and a bad rating on BBB.
I just fired this nightmare of a company and I strongly advise everyone to shop elsewhere for their warranty needs. Their selection of service techs is incredibly weak and limited and once they assign a tech to your job they will not change it regardless what challenges arise because they are locked into their 'process'. What has to be their weakest element is their customer service agents who seem to all be at some off shore location and read their scripted empathy with zero authenticity and have no intention nor ability to actually do anything to SOLVE OR RESOLVE your problem. They will argue with you if you ask to talk to their manager, demanding a 'good reason' to talk to their... Read More
This company is the worst! They have decided that they are only using one contractor for all their work. This company's customer service is terrible and if you are lucky enough to get through to actually speak to someone, they have very little to no information to give. They take forever to come out to diagnose the issue and don't seem too concerned that you don't have a working furnace or AC. I've had the displeasure of having to use them twice. This last time, my central air wasn't working right and I called American Home Shield to set up a service request. I told them that I wanted someone other than Whitney to come out but was told that they were the only ones AHS uses. So I was forced... Read More
HORRIBLE!!! Work order was opened 7 APR. Had to wait for dispatcher to look at issue (A/C) by this time it's close to May. Found out that I had to pay $1850 to AHS for compressor which was initially NOT ordered, then ordered only after dispatcher asked me to assist (contact AHS) with tracking down. The wrong part was ordered by AHS, now it is the end of MAY. Dispatcher reached out to me AGAIN to contact AHS to assist with getting AHS to order correct part. When I log onto my account, I see that the Dispatch was already closed. I asked AHS why it was showing closed (resolved) and they stated the dispatcher closed it. I pointed out that would be impossible if they were still waiting... Read More
This is the worst company ever. I have been charged by them incorrectly, I called them to try to fix the problem and they said someone would call me. Of course I haven’t heard from them. They have already not covered two things they are obligated to according to our contract. Even the workers that come out say they are the worst. I gave a one star because I can’t give negative stars.
I have had AHS for the last ten years. The current contract has a limit of $5000. for repair or replacement of HVAC system. I had one replaced last summer and it cost me over $13000. AHS pair $441. as my AC unit was over ten yeas old. Had a refrigerator stop cooling and was told no parts were available. Cost of replacement $1100, AHS paid $385. Well pump coverage is $1500. I had to replace a well pump last year at a cost of $9000. New contract has an increased premium of $98.32. up from $76.00 AHS is a rip off from the word go. I do not recommend AHS
Save you money and your time. I don't need to say anything further!!!
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