American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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American Homeshield representative was very professional and knowledgeable relative to my service request. My air conditioner issue was resolved within three days of my initial contract.
the technition was at the residence. I stayed and watched. the tech was professional. after he left the problem came back. i called American Home Shield. the program was purchased for us when we bought the home. i attempted numerous times. they tried to gwt back to me. when we connected the representative did not know my name told me idid not have a contract. to me this is unprofessional. i still have not heard back from them. i will not recommend them
Technicians were extremely professional I was able to ask questions and they willing answered them for me no matter how silly the sounded!!! Very nice and respectful!!!
Excellent company and great service!! Only issue with them is the turnaround time for repairs are sometimes a lot longer than they should be or need to be. Besides that I’m satisfied with AHS.
Always good service and response time to any call that I have to put in. Always worth the money. I’ve used several warranty companies but AHS is the best. Been with them over 4 years and will continue to be a customer.
Hear Pump went bad. I called AHS explained what happened and they had a man out here the next day. Service man was great. He explained what needed to be done. AHS ordered the new Heat Pump and it was installed a few days later. All 3 service men were.great. so glad I had AHS.
Terrible customer service - have to wait sometimes over 30 minutes to speak to a Customer Rep located in the Philippines. Why can't you use American Labor - you call yourself American Home Shield. Buyer Beware Read the contract - they only pay up to $1500 for an air conditioner or furnace. My contract was close to $1000 a yr. Also when I tried to cancel, I spent over 1 hr on the phone , as they tried to convince me to stay and sent me to multiple departments. You can't cancel on the web site. Also, I asked about if they were accredited with the BBB - one customer rep said yes then hung the phone up when I said I don't think you are. Not trustworthy - and too much money for... Read More
100 degrees and the AC goes out. Submitted my claim and had the repair done in less than two days. Contractors showed up before scheduled time and had the repair completed within an hour. No hassles, no excuses, just solid, timely repair work.
This is exactly what I expect from a home warranty. No excuses about how long it takes to get a contractor out to do the work and why certain parts of the repair aren't covered. Paid my deductible on submission of the claim, contractor came and looked at the problem and made a diagnosis, submitted it to AHS, equipment was ordered and received by contractor, then repair was made with no additional out of pocket $. . . all in a timely, professional and considerate manner.
So thankful . . . The heatwave hit the next day and I don't know if we would have survived without air conditioning.
I was very satisfied with the service and the tech service
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
The company recently updated its plans—they now have three to simplify choosing the right one for your home. American Home Shield focuses on the repairs that offer the most value to consumers, removing items that are inexpensive to replace, increasing its coverage limits on appliances in its most expensive plan to reflect today's higher-priced, "gourmet" appliances, and adding roof leak coverage.