American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
Your company has changed from being for the customers to a company that doesn't care their customers and what your contractors do to them. You make excuses for bad contractors that try to rip off your customers and you don't care.
American Home Shield was Great we had a problem with our water heater and they had Plumb Rite come out we were very pleased all around good experience Thank you
I had a dryer issue called American Home Shield right away they set my appointment with a repair technician ! Rick at Rick's appliance came over and repaired my dryer ! It is working great ! David
Great service. Add more companies so wait time won’t be long. Metro is a great company.
I have been waiting American Home Shield to deliver my A/C condensing unit replacement for 2MONTHS! It's unbelievable how disorganized this company is and how bad their costumer service is. I have called them 20+ times and spoken with a costumer service supervisor more than 3 times. I am sure all these positive reviews are fake. Don't sign up with tis SCAM! My account number #89773308 and my dispatch number is #117644378.
Marcus Pinto
American Home Shield took my call and then called the right repair company. The appointment was made and the repair .an showed up on time. He was friendly and treated me with respect. I relayed the problem I was having with my A/C and he went to work to fix the problem. He did the repair in a timely fashion and explained what he had done so I would know. He never treated me with anything but respect. He gave me a bill with 0 balance due. I had already paid my fee with American Home Shield. It felt good knowing the repair was covered and I did not have a expensive balance at the end of the call. I recommend this company to anyone who needs peace of mind when things break in their home. A... Read More
I feel like I'm a victim of 'bait and switch' ... I've had AHS for about a week and ending it to go to another company, almost everything that was promised coverage by the sales team is being denied by the service team. The plumber sent was rude and unprofessional, has multiple absolutely terrible 'Yelp' reviews and I'm being giving the choice of either having the same unprofessional 'technician' do the few things actually approved or start the whole week long process over with a new plumber. Every time I call (about 6 hrs time in 2 days) I'm either told they cant help me or I'm promised service that isn't actually forthcoming and the next representative doesn't have in thier notes. Some... Read More
American Home Shield warranty company is great. I had experiences with two other home warranty company, choice home warranty and Total Home Protection, both were 100% rip off, find all kind of excuses not to do anything, so I was very skeptical with a third Home warranty company to trust. But AHS is referred by my firend, and they are very professional, quick service and their local AC Company service company Shimanski, Flemington, NJ is awesome too. Fixed the leak issue quickly today 07/01/2022, now wait and see if the leak is truly fixed. As of today, I am extremely pleased with AHS and Shimanki AC Company 🙏🙏🙏👍👍👍
Timely, professional, problem solved. All anyone could ask for. Plumber, called upon gave excellent service
If I could leave zero stars I would. The lack of service is an absolute disappointment and I would advise that you walk away quickly and not consider purchasing anything with American Home Shield because it’s not worth the headache, hassle or aggravation.
Top Rated
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
