American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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American Home Shield is not ethical. They authorized me to find a vendor because their vendor was not available for about 8 to 10 business days to look at our issue. The only requirement they stated was that, once the outside vendor makes a diagnosis, to call them with the work order number and the quote for approval. These steps were followed to a tee. Then AHS wanted a second opinion. Because the item is in the attic, hard to get to, it was over 100 degrees in the attic, the name plate was not visible, and the part was completely dead, my vendor had to remove the motor. AHS told me that the motor had to be reinstalled in the attic for them to do their second opinion. Again, they... Read More
I waited 4 days for A/c service after they came and partially fixed it the first time.
They take forever on the phone to get you someone. What a mistake to use this company. There are better companies out there.
Stay away from this company.
The service is all right unless you need a refund for work not completed. I requested service in Feb and their vender was unable to fix the problem and told me that they had to order a part but they did not even understand the problem. I called an outside company who fixed it in one visit and found that the part needed was under warranty. Now I have been waiting for a refund for the service call from American Home Shield and, like the problem, I am continuously being told that they will take care of it but it is now 4 months and they can not even tell me the status of the refund.
American Home Shield is one of the worst home warranty companies I have used. Their contractors are con artists. When our A/C was running but running 10 degrees hotter then what it was set too. I called AHS and they sent out A-1 Pro heating and air who told me my Evap Coil was damaged and leaked out all my freon after several days and Phone calls to both AHS and A-1. I finally got the quote it fix my A/C $1000 out of pocket but A-1 Pro heating and air refused to fix the problem unless i replaced the condenser as well which was not covered for another $3000. I got a second option out of my own pocket and discovered that i was only 2lbs light on freon. I called AHS and told them I wanted... Read More
Worse Home Warranty company. I pay for two policies for almost 12 years and after numoerous claims to repair a stove for the same issue and several issues with getting a some one to repair the AC I terminated both of my contacts with them. The have the worse customer service! This company does not deserve a 5 star rating!
Service contractors are not dependable with swift service. Called on a Friday to report A/C problem, was given a contractor and he was heavily booked so could not come. He did say he would do all he could to come Saturday even though he had a full schedule. He never came. I called and left a message to call me. He NEVER called. Do not know if he will be Monday. Poor service. Said he had been out of town for two days and was behind. American Home Shield should have known this and referred to another company. Other contractors have performed service poorly.
I had AHS for 10 years, submitted approximately 4 to 5 claims per year, and had a mostly positive experience with the company. However, one experience finally made me decide not to renew my contract. My clothes dryer wasn't working and AHS assigned the claim to Sears. It took Sears two months, four technicians, and myriad phone calls to fix it. The fiasco with Sears was the WORST experience I've ever had with any company. I finally asked AHS to assign it to a different contractor, but they said there was no one else. Because I never want to have to deal with Sears ever again when my dryer breaks and AHS only uses Sears for this repair, I will no longer do business with AHS, either.
I had a contract for 4 years. AHS replaced my double oven, glass stovetop (glass only) and my washing machine. A few calls (no limit) for leak repairs. Received letter stating my yearly $599.80 has now jumped to $1,199! Funny how you are not told that there is a specific limit. Repeat! I have AHS for 4 years. 3 appliance claims and price is doubled FOREVER! Will now need to change provider as I am 71 and can’t afford this!
I will be cancelling your service soon and will be asking my family member to do so as well. My A/C has been out of service since 6/9 and when I called your customer service they gave me a return date for the Tech to come out on 6/18 and with the heat index here in Texas I might as well be dead by then. When I called CS they just didn't even seem to care and I found this very distasteful and annoying. I will be writing to the BBB on my complaint as well.
Buying a new or used home? Considering a home warranty? Thinking about American Home Shield ? DON'T DO IT !!! Don't believe the hype - AHS EXPLOITS new homeowners through its claims of offering insurance for maintenance and repairs on your home. We bought into the idea when we bought an older, bank-owned home. After years of not needing anything (that's what insurance is for, right?), we filed 2 claims in the last month and both have been rejected because the technicians couldn't find parts (they are no longer available from the manufacturer) so they FALSELY report the claim to AHS as broken/damaged due to "excessive force" or "misuse" by the homeowner. For example, the face-plate on our... Read More
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
