American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I am running from pillar to post to get my furnace replaced . It as been more than two weeks since AHS approved a replacement for my home furnace . Total lack of coordination between The contractor and AHS . I was on call almost all days in this two weeks and figured that they ordered the wrong equipment twice. Really pathetic responses to calls and wait time is more than 30 mins . I so far don't have any resolution or ETA on closure . I am fed up and I plan to engage another contractor and pay from my pocket . This is really sad , despite the insurance premium we are having to bear the cost .
5/23/2018 Garbage, plain and simple. Ordered AC unit three weeks ago. I've called the technician and AHS every three days to get status as this is a vacation home with renters coming in on Saturday. I was informed by AHS the unit is on the way. Informed by technician he was just waiting on delivery. Just found out yesterday the system was never ordered....this company should be shut down. The only stars are in my eyes from being punched by these crooks.
I was extremely unhappy with the process. Everything I called their system is down. My water heater was out for 2 weeks. I wanted the buy out option and the system was down for 2+ weeks.
I have been without an air conditioner for ten days. The contractor says I need to call AHS to find out where the parts are. When I do call them, they keep telling me their system is down and that they can only take payments. American Home Sheild is a rip off, scamming, con artist company that will say anything possible to get your money. No wonder they were sued. I don’t know how they have a five star rating with all the negative reviews but I’m going to do my best to make them pay for all the people they have wronged. Customers and contractors alike.
Beware if you need repairs you wait
Our AC went out in the hurricane last year
We waited two weeks in 100 degree weather in Florida
Then when Renewal time comes they double the monthly fee because you cost them money for repairs
Buyer Beware
take your money then find a way not to live up to their contract. found a way to refuse to help us with our air conditioner when I told them to cancel they told me we would get our money back in four working days but then sent me an email telling me we are canceling but we can not get our money
This company just wants to take your money and try their hardest not to pay for the repairs. The problem I have with them is that in my area they seem to work with just one company that’s not the problem, the problem is that you can barely understand what the technician is saying I’m going go to another company but don’t know if it’s going to be much different. Also it takes over a half hour to reach them by phone
Pros: They would send someone as soon as they could.
Cons: Not finding the right servicemen for some jobs like the garage door, after 2 months of them sending us the same repairman who I might mention was an electrician not a garage door repair man, he never could not find the problem. My husband decided to hire a garage door repair man on his own, replaced the motor, never had a problem again. I was with this company for 18 years and they were raising our monthly fee because they said we were I high risk. Mine you they did that after they had to replace our over the range microwave oven. I left them.
I wish they had negative stars because I would rate them. DOES NOT help with major repairs. Had them for 4+ years, had a a couple of minor items, but when the major item needed repair they claimed it was not installed correctly, after working for 14 years. DO NOT RECOMMEND THIS COMPANY. RUN AWAY FROM THEM
I was okay with this company...until recently. My compressor went out on my A/C on a Friday. They did send someone out the following Monday to confirm it. The next day, they said the part was in stock and the contracted company would be calling me to schedule an appointment. The contracted company, Best Way Mechanical, was unprofessional because I waited until Thursday and did not hear from someone until I had to call. When I reached someone, they scheduled the installation for Monday. Mind you, at this point, it had been a week with no air in GEORGIA. Temps were not bad but they are heating up. On Monday, I get a text from the contracted company Best Way Mechanical saying they went to... Read More
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Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
