American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I have been with them for 4 years. I am very unsatisfied. Waiting on the phone for 52 minutes and paying 55.00 dollars a month for this unsatisfactory service. On top of the 100.00 to sent a unreliable repair man out.
This is amazing. I read your review ( Consumer Advocates) of this company -- it was bright and shiny. Then at the end I begin reading the Customers Reviews. They are HORRIBLE. Not one was a god report! People trust companies like your to give us advise. Many times people "scan" just read half of an article...the top half. They stop and make their choice I would like to understand, how could your company give the review that was written for American Home Shield. You might want to know, why would a person go to this length to complain about a companies review. The reason is because of your companies reviews caused me to signed up with American Home. I was one... Read More
The customer service is horrible with this company. The representatives have a lack of formal customer service training which contributes to bad interaction with customers. They drop your call if they don't have answers to your inquirries rather than escalating your concern. I have an ongoing problem with an A/c for the past 3 years. Each year, I have paid out of pocket for refill of a freon leak ($140-$500) because the warranty contracts with low quality repair companies who have not diagnosis it properly. This service company has serviced my a/c 3 times for the same problem the last 2 years. The time before that, a different a/c companies serviced it 2 times in 1 year. All service... Read More
The customer service is horrible and you would not have anyone to talk if you have a problem. My dryer is not working for the past three months and they are not responsive to fix it properly. Long hours to get to you and the operators are not knowledgeable . I had this insurance for a long time . It used to be good but now you better avoid this company.
This company uses low quality local vendors, hence the price. Their customer service when you have a problem is chaotic, no on seems to know what's going on and that's IF it doesn't take you 45 mins to reach a real person!! I've had to work with them often as a property manager. I do not recommend them.
I purchased American Home Shield several years ago, due to living in an older home. I just used it for the first time this past November. During one of the coldest periods in our area, my central unit went out. It took 7 days before they were able to fix my problem. I paid the increased service fee of $100 from the $50 that I initially signed up for. Now it is May and my central air went out. 10 days later they are here to fix it. Because they are installing a new compressor, I am told that I need 8 pounds of freeon, which costs $75 per pound. I thought okay, because I already paiy d the $100 service fee. BUT........ American Home Shield only paid $10 per pound for the... Read More
I purchased AHS on September 30, 2016. It was effective on 10-15-16 with an expiration date of 10-14-17. I called customer service on 8-11-17 to put in a request to cancel my service on 10-14-17 because the price had increased and I no longer wanted their service. The agent said she had set it to cancel for 10-14-17. On 10-15-17, I was charged a monthly fee of $52.99 which was the new increased monthly fee under a new contract that I did not agree too. I called AHS back and the agent stated that it was an error and the fee would be returned. It wasn't. On 11-15-17, I received another charge for $52.99. I called again and was told the exact same thing. I called my bank to... Read More
Substandard company and poor customer service in response to solve a trade service call fee of $100. A service provider was sent out to my property that I rent out to make a service call, but after showing up was turned away because the single parent tenant living there was not made aware of this service request. Now, clearly this is totally a failure on our property manager part to communicate to her that a repair man was coming out. Nonetheless, he did not make his service call and I had to call AHS to send him back out, but this time ensured that it was communicated to the tenant. To get to my issue with AHS, is when I called them to request they send the repair guy back out, the... Read More
Terrible company if you ever actually need to use the warranty service. Had a AC issue. They sent out a service provider who did not appear when said, didn't know how to diagnose the problem and, when they finally figured it out, sent an estimate for the work which American Home said they'd cover only about 10% of the cost because items needed to be done that were "code upgrades" or "modifications" to the tune of $1,600!! One item was for duct tape for $475! Another was for the metal strapping (thin, perforated metal that comes in a roll) for $120! Another was for PVC pipe at $285! I called in a independent HVAC contractor who said none of the add-on charges were anywhere near... Read More
I've been a AHS customer for years, recently I put in an order for my washer. The company assigned came out and replaced a part. It still wasn't operating properly, they came out again, and again. Finally they recommended replacement. AHS sent another company for a second opinion. They replaced parts and came out several times. They recommended replacement. After 6 months my washer was replaced. Now here's the kicker, my renewal has gone from $59.39 monthly to $101.65 based on underwriting I was told. They stated how many times and how much it cost them for my policy, well if they had replaced it when the company recommended it they wouldn't have had to come out the additional... Read More
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- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
