American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Terrible service- new disposal put under sink but wasn’t screwed in. In midst of eight inches of snow, came downstairs to find my Sunday ruined- water all over floor. Needless to say could not reach AHS and had to call a plumber. Was charged $500 in middle of storm. This company takes no responsibility for it’s worker’s mistake so I must find a more reliable company. Sad
Becareful when getting AHS services, they do not honor everything in their contracts and will do anything to get out of paying for repairs. We had an issue of them suggesting a plumber who took our money and never came back to do the repairs. When we told AHS they basically said they would only suggest a new plumber and that we were on our own to as far as getting our money back from the first plumber. We now have to take that plumber to court to get our money back for services and parts that were never given to us. It should be the responsibility of AHS to ensure their contracted plumbers do their job and do not steal the customers money. We now have had to pay two plumbers for one... Read More
American Home Shield is a waste of money. Their hold times to speak with someone are forever long, they send the worst contractors to your home, they find a loophole in everything so they do not have to cover hardly anything and refuse to give you a refund when the contractors do not finish the ticket.
If I could give them 0 stars I would. They take your monthly fee and charge you the service charge when you call to send out the cheapest and sketchiest contractors to band aid an issue. You’re not allowed to talk to management as you have to file a form with one of there agents for a manager to call you back at their convenience or they tell you that they can get you to the escalation department, which always conveniently isn’t taking calls. Ultimately will cost you more in monthly fees and $75 deductibles than it would cost you to get the job done right. Just take the monthly payment. Put it in a bank account and pay for the repair yourself. It’ll save time hassle and money.
Most of the repair men are not certified. Often jobs are incomplete or less than expected. Have had to complete some services on my own.
two months and my dryer still doesn't work
no customer service
I'm still waiting on my refund. Was originally told they would debit back my credit card. After over a week of waiting, called them, then was told it would be mailed to me, but could take up to 21 days. Today is 21 days, and I still have not received a refund check. Poor customer service!
After our call to you , you eat up an appt with a repair business in turn called us and let us know when he could come. He came fixed the problem and it was done as it should have been so we were pleased
Water heater started leaking just before a trip out of town. AHS and the contractor were able to get the water heater replaced in a couple days, before i left.
We had poor service with a previous company and switched to American Home Shield. I was amazed at how terrible the service was when we requested repair of a dishwasher which would not heat. It took three different calls to finally get the problem repaired and it was nearly a month of time that the dishwasher was unusable. The technician was slow to respond, did not appear technically gifted, and American home Shield did nothing to facilitate an expeditious repair. I am not sure the service is worth it.
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- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
