American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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The worst home Warranty ever. Very rude customer service and completely cheated on the plan. Very very unhappy. Will never ever recommend this Warranty company to anyone else.
Everything about my experience with AHS was great, except for one small detail: they refused to pay for a repair that should have been covered. I purchased a new home with an AHS warranty, only to find that four electrical sockets in one of my bedrooms were not connected to a power source. I contacted AHS and they promptly sent a great electrician to diagnose the problem and fix it. But AHS then claimed that it was not covered because the problem was not a "defect" in an existing system/fixture, but rather it was something that was altogether absent (i.e., the wiring from the sockets to the power source). So because something was missing completely as opposed to being there and not... Read More
We have had our warranty for two years and now going on three! AHS has been so helpful and really makes our break downs painless! The technicians that have been sent out are so knowledgeable and are able to fix the problems mostly with one visit!
Terrible company!!! Unethical practice. Staff wants to take your business by misguiding you. BE CAREFUL!The staff offered discount when I decided not to renew contract. Immediately he offered discount of $50 per property. I renewed them. When I tried for service call, automated answering system reported me that I have a due. I called service department and customer service. It took 4 hours to get hold of a person who said the individual who renewed my contract did not convey right information. Told one thing over phone and did another on my account. This company is not trustworthy. They look for your money and when it comes for service, they send cheap inexperienced handyman to fix.
My biggest fear comes true: I've been paying the monthly premium of $ 39 for years. Now remember..... American Home Shield had NO problem collecting the monthly premiums for those years...... the this week I called American Home Shield for a problem with my fridg ice maker dispenser AND microwave (turntable). After collecting $ 100 fee from me, they sent out one of their contractors (unpleasant), said we've have the parts and installation in 3 days. On day 4, after no response I called contractor (no return call) and AHS, got them on line and they said that my claim was denied, reason: I forcefully broke my ice dispenser and microwave truntable ....NOT COVERED....of course I... Read More
We had a problem with our refrigerator. American Home Shield sent out a professional within a few days and the problem was immediately repaired.
In this case we had a leak under a sink. The "plumber" sent spent 45 min to an hour and did not identify a problem... a NTF (No trouble found). The next day my contractor happened to be here and there was, again, water under the sink. I asked him to take a look (even with his protestations he really isn't a plumber) and in a couple of minutes (less than 5) found the tightener on the water pipe feeding the sink was loose/about to fall off. He tightened it and no trouble since. I may be wrong but the guy sent by AHS seemed inept... certainly he was unable to diagnose or fix a very simple problem. AHS told us there was no chance of a return of our fee despite the total failure, Seems wrong.... Read More
So far I have only had a great experience. Will review again in the near future
When calling in to report a repair or to follow up with a service call I am put on hold way to long. It seems to me Home Shield needs more customer service experts to help customers so we are not on hold for so long.
Terrible company!!! Told one thing in an email then told another on the phone. The whole issue wasn't fixed. Pay 75 for nothing to get fixed and more out of pocket and do I get reimbursed nope and they keep my 75. What a waste! I've started fixing things on my own.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
