American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
Hope this will be helpful to someone. I have AHS but it did not help with my air & heating unit last summer. The service calls did not work. Did not make since to keep spending money with no result. Had to purchase a unit, informed AHS, but no partial payment considered.
Work order 441695212 from 1/19/18. I had a water heater replaced and my kitchen faucet was damaned during the process. The kitchen sink was supposed to be fixed as part of work order 441695212. However, since 1/30/18, I have been receiving notices in the mail and email about owing $100. AHS and Mount Plumbing both agreed the kitchen sink should be part of the original work order. I have called AHS multiple times about the extra $100 that was a billing and customer advocate error. Without a doubt, the Customer Advocates and Accounting Department are taking entirely TOO LONG to solution this billing ERROR. I have been dealing with this ERROR for almost 3 MONTHS. I am a person who has no... Read More
I am an existing customer with ahs. I have been with the company for about 20 years. I am extremely disappointed in the service contractor assigned to an existing order. Truly unprofessional.
Order has been opened for nearly a month with no resolution. AHS has given approval however, assigned company is pathetic!
Luther Mcclain
Never any follow up. Even if the job was not completed you have to pay an additional copay to bring the contractor back
Used them for the first time recently. The claim was handled quickly and the repair carried out perfectly. I am very happy with AHS
My refrigerator/freezer was not working properly. It was not cold enough and some of my food spoiled because of that. When I asked for service AHS picked a good service firm. They came out the next day and fixed the problem quickly. The technician was polite and clean. He knew what he was doing, fixed the problem, cleaned up the mess and left. I'm very pleased with the timeliness and quality of service provided.
Never any friction. These folks are not only courteous and helpful, but fast to respond. Service appointments are met on a timely basis, and by qualified professionals.
This is my second time around with AHS. I was with them for about 15 years on 3 houses, and spent over $12k insuring the homes. At first they were great. Then, they got horribly ridiculous! On 3 different calls, 3 denials for loopholes you don't expect. So I left them and was gone for 3 years. I decided to try them again, and I found they had greatly improved from the 3 years they spent "in the toilet". Now you pay up front for your service call, there are far less loopholes for them to point to, there is less communication needed, and things go smoother. The only improvement that may be needed is the urgency on the part of the contractor they hook you up with. No one thinks... Read More
My repair was scheduled and performed promptly, correctly, and without any hassle or drama.
Worst home warranty company I ve experienced. Their price is very high comparing with other ones. Their customer service line forever busy and hang you up any time. I paid several years of payment for several houses. They refuse to cover problem for you as they claimed.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
