American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Trying to make a claim is difficult. I was on hold for at least 20 minutes before I could speak to a representative. I had to call back multiple times concerning different issues. As a customer, I should not have to be on hold for that long to speak to a person to help me.
Very disappointed. My microwave stopped working and it took american home shield amost 2 weeks to get a technician to come check it out.
At first I was really unhappy with them. It was my first time to need a repair. The online request is very easy to do. I was pleased, but it was going to take a week or so to get a serviceman here for a refrigerator. That's a long time to wait. A long time to eat out or go to the store daily. Food was spoiled. Finally the guy arrives and he fixed it. The fix lasted about 6 hours, then it was dead again. I called the place he was from, but they said I had to go thru AHS. Trying to get hold of them was a nightmare. On the phone holding for an hour only to get hung up on and start again. I told them the problem and they said that they'd send a person out again, but it would be over 2 weeks!... Read More
This warranty service is absolutely terrible. They partner with the WORST contractors. I has an HVAC issue where the ac is hardly cool, the 5th time they sent a technician out (late every single time), he barely spoke english, disassembled the condensing unit and then said it was broken and couldn't put the unit back together. Next thing I know the home warrant is calling me saying I will have to pay $400+ in "modifications". I reach out to the HVAC compant to determine exactly what kind of modificiations are needed, they had no idea what I was talking about. This compant will use, abuse, and then drop you just to gain profits. STAY AWAY!!!
You guys hire Vendors who don't complete the Plumbinb job they were paid to do. The Plumber said he would put me in for urgent leaky plumbing repair and left with them still leaking in both bathrooms. He said he would get a Master Plumber and then The Greensboro based HOME SERVICES OF THE TRIAD at (336) 484-1482 would call back with who was coming to finish the job. Item to note is you paid them believed they completed the job and they did not. My two cents is you hired an out of town contractor that did not want to drive back to Chapel Hill to complete the job. Please get me a local plumber to fix the leaky pipes issues in both of my bathrooms and please get rid of that... Read More
I've used the home warranty several times since I've bought my home. Normal wear and tear, nothing crazy. Each request has been an ordeal. I've spent numerous hours on hold, trying to contact customer service. I've asked to speak to managers which took 24-48 hours to process the request. My first experience was a small plumbing leak that required me to shut off the water to my house. I have a small infant at home and an elderly parent I'm caring for mind you. I submitted the request online and never heard from the company. After a few hours I contacted the plumbing company who didn't know who I was and I eventually ended up calling AHS. After an hour on hold, an AHS... Read More
The contractor was always on time. He continued to work with me to get the problem solved with my refrigerator. Also, very clean and professional. I would be glad to have them back again if needed.
HC--- Durham, NC
repairs are slow done
This is by far the worst company I've ever dealt with in regards to customer service. All my calls (four or more) to this company found me on hold from 30 to 45 minutes. Totally unacceptable!!! When the call was finally answered, I given the run-round or to be blunt - lies!!! In relations to air condition units, the warranty is joke. My unit needed servicing and uses R22 refrigerant costing $125.00 per pound. My unit required 8 pounds during repair. AHS pays $10.00 per pound toward the repair. (Seriously) Where did I benefit in having this warranty? I'm still searching for the answer!! BTW, this is the short version of my encounter with AHS. Definitely, TWO THUMBS DOWN!!!
Worst customer service I've every had with any company! This warranty came with the house when we bought it. My washer stopped working on Aug 24, I opened a work request early on Aug 25 and the repairman didn't show up until Aug 29th. The repairman said the part he needed could be bought locally but AHS had to ship the part, so it would be at least a week. On Sept 8th the repairman installed a new part but found out a different part was needed; the repairman said he again would have to wait on the part from AHS. I called AHS the afternoon of Sept 8th and explained the situation and that I had already spent $60 at the laundry mat. The AHS rep was very friendly and understanding, he... Read More
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
