American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I requested a service to fix the leaking problem with my water pressure regulator. AHS responded pretty quick and I got a call from the contractor. We agreed on a time and he showed up fixing the issue by replacing a new. Everything was great till after he left. It started leaking again with in an hour from the spot right next to it. I gave the contractor company a call and asked them to send the guy back. Two days later, they sent a different guy. After checking, he told me it was a different issue and I need to make a new request. This is where gets me mad because it is clearly the new regulator they put there is leaking and they were blaming on the issue with my pipe. I have to call... Read More
They sent out a appliance specialist right away and gave us the best price to replace our refrigerator. However, it was hard to get connected to the right person on the phone. We got bounced around from one help line to another before we finally found the right one.
The air-conditioning guy and the plumber showed up quickly and did what they promised. HOWEVER, the sheetrock repair needed because of the plumber having to cut open my ceiling never was repaired. I called and wrote repeatedly. Finally AHS admitted they have no sheetrock repair person in Griffin. They said they would send me a check for $150, even though this is a $300 job.( have contracted a local sheet rock repairman on my own.) A check in any amount has not arrived from AHS as yet, though the plumber was here on August 15. I am not cancelling my service yet, but I am not impressed.
NEVER USE AHS!! Once again, I have to pull up my contract & read to them the clause that shows I am covered! Every time I use AHS it is a fight to get them to cover what the contract says they should cover. I have multiple contracts and I have many properties. I have two other home warranty companies Choice Home Warranty and America's 1st Choice Home Warranty and I never have this problem with either of these companies. Also, when the tech that AHS finally shows up (which is never when it is originally scheduled) they always claim that the repair isn't covered and will require me to pay an exorbitant amount of money. Yet when I refuse and request they send a second tech from a different... Read More
I had trouble with my air condition unit in the hottest part of the summer. It was blowing but not cooling. I called American Home Shield and the representative was very courteous and helpful. I called around 4:00 in the afternoon and she had someone calling me about my problem by 5:30. The repair people were at my house before 9:00 the next day and in an hour I had cold air again. Could not ask for better service.
Been with the company for 14 years approximately and this time had to have the air conditioning coil replaced. I don’t know how the company contracts companies to repair but noticed that the person they initially contracted was a one person company and not reliable. I complained several times because was taking to long without air conditioning. Finally they contacted another company after 2 weeks. Then they came and took a while to get the part ordered. I had to be calling many times to have them move to the next step. It took a more than a month to fix the air conditioner. Then American Shield told me that I had to pay for the installation of the coil because the repair company said that... Read More
Only been with AHS for a month and I am very pleased with how professional and timely they are. Especially love how I received a text immediately after submitting a service order as well as being informed when the contractor is on their way or finish the job.
Customer service is horrible. The contractors that they send out are either just starting their businesses or really shoddy contractors from the experiences I have had. I have been overbilled and calling them to discuss it is pointless.
Problem was reported 3 months ago and never resolved.
Three techs (?) were sent and neither knew what to do.
One tech who supposedly replaced the tube leading to the ice maker did the job incorrectly causing water to flow onto the floor resulting in damage to my condo and to the condo below me.
So, problem remains as well as over$1000 cost to me to repair the damage done by AHS techs!
Very efficient and did the work to our satisfaction.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
