American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I have enjoyed prompt and courteous service from vendors sent to me from AHS. I am pleased with my coverage.
An auto pay issue received attention in a timely manner and I'm hopeful the problem has been resolved.
We're pleased with our AHS home warranty. Its easy to schedule service, and while it may take a few service visits to get issues resolved, we've been satisfied with the service overall. I also like the discounts on air filters and newsletters.
Always so nice when you need home repairs - they are always so helpful and eager to get our problems taken care of!
When my water heater broke on a Friday afternoon, I used the AHS process to find a contractor to repair/replace it. The contractor I was notified to contact was Bay Mechanical, Inc. Their repair person came on the next business day, Monday. I called Bay to find out what was necessary to proceed and they told me they could not replace my 80 gallon tank, that I would have to accept a 50 gallon tank or purchase an upgrade to a commercial tank. Then they sent an email showing a quote for over $900 to "bring up to code" my plumbing so they could install the 50 gallon tank. The tank itself was apparently covered by AHS but I'd have to pay the entire $900+ out of pocket. I asked a local... Read More
i believe this was probably the worse customer service experience that i have had with any company
NO STARS So far my experience has been VERY POOR, AWFUL, HORRIBLE! It has been 5 weeks and my water heater still has not been replaced. 3 weeks passed before I was told that my water heater was under manufacturers warranty and that I was suppose to handle it and let them know when I had the new one. I was never told that it was under warranty or had to get it. I went through the roof and after sitting on hold for over an hour every time I call 2 more weeks have passed and they told me the contractor would let me know when they could fit me in. SATURDAY 7AM. I'm a realtor and have worked with many warranty companies. This is the worst so far. I met a repair man sent from another... Read More
They were quick to get me an appointment. That part went smoothly. However, I have a Carrier Infinity AC System. I understand that it is pricy to fix and most companies do not carry the part. So it took quite some time to get the AC fixed. That was not the issue. I had a two stage system. They replaced the part with a one stage system. I did not know they were doing that. It decreased the efficiency of my expensive AC System. I wish they would have given me the two options and allowed me to pay the difference to keep my better system. On top of that, the new, sub-par part required reworking some duct work which was entirely my financial responsibility. Bottom line it's... Read More
Patriot plumbing who is one of your vendors did not perform the job and made up the diagnosis... After requesting a second opinion the problem was resolved in their first trip unrelated to the original diangosis.
You need lots of patience with these people. I have three homes insured by them for the last two years. The phone wait times are ridiculous. I have waited 39 minutes and then the call just drops. But if you are going to renew they have someone on the line within 10 minutes.
Ordering parts is another nightmare. Nothing seems to be urgent including AC problems.
In one of my homes I waited two months for them to complete a plumbing problem.
I made the mistake of paying for the entire year so I'm now stuck with them until the policy term is up.
Looking for a new company. I'm also in total shock the scored so high.
DO NOT GO with AHS. They won't answer calls, keep you on hold forever. It's worse if you've given them your bank info because they can continue to deduct from your account. BE WARE!!!!! What's worse...not even the repair company will call back. Worst mistake I made.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
