American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
DO NOT GO with AHS. They won't answer calls, keep you on hold forever. It's worse if you've given them your bank info because they can continue to deduct from your account. BE WARE!!!!! What's worse...not even the repair company will call back. Worst mistake I made.
Terrible waste of money! Do not pay them a penny of your hard earned money. I have had several problems just to get someone out here to look at issues not to mention the hour long hold times. Pay yourself the $60-70 a month and overtime you will have a good amount to cover any issue that happens. Majority of the time when I'd call to get something fixed, someone would show up (if they would show up) and tell me the reason they can't fix it. I still have a water leak, refrigerator leak and toilet that doesn't flush correctly. Plus I have to pay $100 to the person who comes out to tell me they can't do anything. Never again
Had my airconditioner repaired today. I live in California, so it is still quite warm. Great service. Repaired in a timely manner.
This company is horrible. Took 1 week to get a HVAC company to call to schedule an appt another 2 weeks out. Was told to find my own company and get reimbursed because they were overbooked and out of contractors. I wasn't reimbursed and the AC broke down again 2 weeks later.
Kina W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Hi Christine if you still need some assistance in regards to your air conditioner reimbursement. Please send your complete property address to social@ahslink.com. Please put in the email subject line "Attention Consumers Advocate" and a representative will follow up. Thanks!
Very happy as usual, the online process to order services is simple and the various vendors/companies are always quick to respond and we've never had to wait more than 2 days for repairs to made. I'm so happy that we chose to keep our AHS coverage years after we weren't required to do so. It's paid for itself over the past 5+ years. Very happy with AHS's services.
Consumers beware!!!! I called because I hear a noise in my AC unit. Had a tech come out, he told me that there was nothing wrong and recommended something I had never hear of, so i told him I would get a second opinion . I called out two other companies that were not in their network and paid for them out of my own pocket. They told me that the system needed to be replaced. I called AHS and like other customers was on hold 2 hours. After getting some one, them told me I could get second opinion but they had get in touch with the tech so I asked for a supervisor and was told someone would call me back. Called back next day and was told system was down. Got a call back and was told still... Read More
For the years I have had to activate my policy with American Home Shield a number of times. On one occasion I was not pleased with the repair service that was sent to my home. I called American Home Shield and explained why I was displeased and they sent out another contractor who was excellent. I was totally pleased with the resolution to my problem. Not only would I recommend AHS to family and friends, I have already done that. I also advise associates to get a policy when they are moving into a new home BEFORE anything goes wrong. This is a service that everyone needs to have whether they are owning or renting a home.
We moved into an older home, that is the whole reason we decided to go with an extended warranty through you guys. The evaporator coil went out in the interior unit - as such, we lost all Freon. I don't appreciate that I had to pay for all of it out of pocket - to the tune of $1000 (and that's after the service company gave me a break on it, or it would've been $1200). All in all, to assume you guys spent less on the repair than I did is pretty disheartening. Furthermore, I understand it is your service provider's job to only report the bare minimum, otherwise they wouldn't be a recommended provider - but this is the third time they've come out. It is frustrating to continue to just... Read More
overall they have been good but the biggest problem is calling them....hold times are really bad...i won't go into details but i have been without my fridge for over a week...i have been a customer for over 15 years....i will say they try to do right and usually they get it right
The company assigned to fix our malfunctioning water heater was knowledgeable and the plumber who came to our home was nice to work with. We had a problem that was not resolved the first time and required a second visit. Second Opinion Plumbing worked us into a busy schedule to provide relatively prompt service. I have at times been frustrated with an inability to talk with someone from Home Shield in a timely manner. Not everything can be done with voice mail and email messages. This experience, however, was a good one and we have generally found the service personnel who have responded to correct problems at our 30-year old home in San Antonio are professional and know what they're... Read More
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
