American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Service was excellent on my aircondition unit.However, conflict on service fee. I was charged 2x on a same service and no one to talk to when I asked for the manager.
As long as you have a decent vendor service you, shouldn't be an issue. One of the things I like from them, is at a vendor with General Electric. I highly recommend looking up the reviews for the vendors that they want to sent out. Another thing is to say that you need to have the replacement with the same features of post saying like Wichita
I have been a customer of American Home Shield for about 15r years covering 4 houses in 3 different cities. I have been extremely satisfied with their contractors and their efficiency over the years but I am totally disgusted with the length of time I have to hold on whenever I call to request service. Today, for example, I was on "hold" for 53 minutes until their automated recording told me my wait time would be approximately another 15 minutes. I hung up in anger, regained my composure, called back and waited another 58 minutes before anyone answered. This is totally unacceptable and I am exploring other home warranty companies.
Quality Electric in Fairfield County was superb. On time and fixed problem in moments, and explained the problem if it were to occur again.
I would never recommend American Home Shield to anyone! It takes nearly 2 hours on hold to get substandard service. I called to have my refrigerator serviced in July and after 3 different companies, it's still not working! The supervisors refuse to speak with the customers or return calls. The incompetent repair companies that they contract lie on their reports. They give you the run around and aren't worth all of the money you spend. I am truly disappointed with my experiences with this company. I think you may be better off paying for repairs out of pocket instead of paying for the nothing you receive from this company!
I just canceled my coverage after year's of on-time payments, I called upon them twice and was denied because they said that the item wasn't covered (fine print)!!! Also the wait times on the phone are extremely long!!!
Been with them for about 3 years ,, started out great ,,then for some reason they went down hill ,, lots of confusion , tough to reach by phone takes an hour and half to reach someone,,, changing companies , New Jersey
Very prompt, and service professionals are just that, professionals! When they couldnt fix something they replaced it! Highly recommend!
It has always been super easy to request service online. The problem is that they don't follow through and if it's something simple they might get it done in a couple of weeks. If it's something complicated (like a refrigerator...) it might take six months or more....terrible company and every time something happens you pray for a good tech, otherwise your problem just became more complicated.
What it gives you is a peace of mind.
Many things, like A/C repairs are not covered to a very good extent, so count on shelling a lot of money out of your pocket.
Similarly, codes change constantly, and AHS does not pay for bringing your existing appliances up to code.
However, occasionally, it may be a good deal, for example replacing a spring on a garage door would cost you more than a $75 service call.
So, as I am saying, it's an insurance.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
