American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I called about a leak from my kitchen sink. Professionals were there within 2 days, assessed the problem, and replaced my sink. It never cost more than the $75 fee. It would have been closer to $300, without American Home Shield . I'm very happy with AHS.
Over all we are happy with the insurance product AHS provides. It's a solid substitute for a property manager. If you buy their policy understand: 1. The coverage amounts in your policy. For an air conditioning unit they are limited and will be less, possibly far less than the cost of replacement. You will also be expected to pay for the 'gas' or freon for any repair that requires gas recharge or replacement. Check the details of your policy. The sales pictures on the website could be misunderstood. 2. The company is automated and runs very efficiently from the website. So rarely will you have to call them. As a result there are few people to actually interact with. It will be... Read More
I was told that the insurance would only pay for the cheapest disposal out there. Therefore my new disposal would not be the same quality as the old one. I was offered an upgrade, either $70 for middle of the range, or $150 for one identical to the one that was insured. I opted for the middle, not having anticipated it would cost me any more than the $75 call out fee. The new one cost $130, so it appears you would only stump up $60 for the replacement. Where were you going to get a disposal for $60? Something reconditioned? Also. I have put high end appliances in my home, and insured them with you. If my Bosch oven breaks, will you only replace it with the bottom of the line... Read More
I called to order a repair for my bathtub faucet leaking and my toilet leaking I was assigned Freedom Plumbing to come out and do the repairs he showed up at the house walked around for 20 minutes took the flapper off of the toilet and did nothing and laughed when I called to the Home Warranty company to find out what the status of my claim was they told me that he filed for removing the toilet and putting in a new ring and also a new kitchen faucet and replace to the cartridge in the bathtub he did absolutely nothing I tried to call them back several times to tell them that he did nothing and requested a copy of the signed service request that was forged because I never signed anything... Read More
I find that you AC contractors are very poor. I have called for service twice not to get a return call for more than 72 hrs. This cause me to go out of net work and pay 485.00 for repair. I live in PHX with 115 degree heat with toddlers, do you think I can go days w/o AC?
Absolutely great results every time I have reached out to AHS for an issue. Being in a service industry that is under a constant microscope (cable television) I have very high expectations of the contractor being able to come out and correct the issue in one trip... while not always possible due to parts needs; they have always corrected any of the problems in a reasonable manner.
It takes too long to get a person on the phone to discuss warranty coverage and there is no automated call-back option. This becomes an issue when something is broken and its not clear if the device is covered.
Once communication is in place the service pretty much works as advertised.
I am so glad I chose AHS. The A/C contractor was top notch. Customer service was very helpful ALWAYS. I do have concerns about their choice of purchasing agent Carrier, for it seems the parts ordered through this company lost the order and needed to be reordered. I would love to be able to have a tracking number on all order to follow up and communicate directly with purchasing company.
I love AHS and Strickland Heating and Air. Absolutely the Best
we have always got fast repair service over the years we have been with them.....fast, complete, and with a follow up call about how things are going....so glad to have you guys taking care of our needs......been with Home Shield about 6 years now, thanks so much....Carol Cutbirth
They always send a contractor from a quality company. I am always pleased. However, when I overpaid on a service fee (paid online when I submitted the work order and forgot that I had already paid and then paid the contractor again at the end of the service) . When I had discovered my error I contacted AHS and she said that she'd talk to someone and to call her back after the weekend (I had called on a Friday and it's been awhile now so this could not be remembered correctly but the end result is correct- NO REFUND). When I called back I got another person who said that they would email me a form to fill out. I didn't see the form right away and frankly never. I even checked my spam... Read More
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
