American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I have always had a fast response to issues and the repairmen have been knowledgeable and friendly.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We're delighted to read your feedback about our services, Vicki. Thanks
I have been a customer of AHS for over 20 years, servicing multiple properties. I have always been impressed with the professionalism and kindness shown by their staff. It is clear that they protect their customers above and beyond. Today I had the pleasure of speaking with Angela who once again is a shining star for AHS.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many, thanks for the great feedback, Deborah. We are pleased to hear that you are happy with your services.
Placing a request for service is simple and efficient if you use their website. However, if a follow up call for the same appliance is needed, their website advises you to call them. That's when you will experience terrible wait times, and don't be surprised if you get cutoff after waiting over 30 minutes, and have to call back and start over. When you finally get through to a live person, they are competent and helpful. If you need the contractor to come back within 90 days for a problem related to the original issue, just call the contractor direct, and they may be able to schedule an appointment to get it OK'd by AHS.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Stephen, Thank you for sharing your feedback and if you need assistance regarding and issue with your services, please provide your contact information to us at social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you. Thanks
Service requests via he online form is straightforward, however, speaking to an agent at AHS is a bit more challenging.
Be prepared to wait if you want to speak to an agent.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi David. We would like to thank you for taking the time to share your service experience with us, We appreciate the opportunity to improve our customer experience. Thanks
We have been very happy with the American Home Shield. It is easy to use, has saved us money and both times we have had to use them, the contractors they sent were prompt and competent.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback, TG. Thanks
This company just tries to shift blame and look for excuses to get out of paying for things. They would rather put a bandaid on the problem ten times in a row than fix it properly the first time. 90% of the contractors they've sent out are terrible but a few are ok. I'd switch warranty companies but they are all the same. Expect 1-2 hour hold times for every call and a frustrating experience each time you have a problem. AHS is awful and we will be getting rid of our warranty at the end of this year's contract. As I write this I have been without water for four days because they are trying to weasel out of paying for my covered repair. A former AHS countractor said they are taught... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Joy, I certainly apologize for the issues that you have experienced with your services and would like to follow up with you concerning this matter. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in touch with you. Thanks
I think I reviewed here previously but I have been trying to get either a) Someone else come out and fix the toilet and faucets that I have been having problems with or to give me my service fee back to me. Now American Home Shield is ignoring me. They have sent me emails for me to call them, but when I do there is over an hour wait to talk to anyone. This company seems to be a scam and they care only about getting your money. I have learned a lesson but I will be contacting the Better Business Bureau about their slimy business practices. But I feel they do not care about making things right.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello John, We would like to reach out to you concerning this matter. Please provide us with your contact information by emailing it to social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you. Thanks
The AHS family is experienced, helpful, ensure you receive the care you need, professional, and we'll keep our warranty as long as we own a home.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We certainly appreciate the wonderful comments and feedback. Thanks, JoJo.
American Home Shield is next to useless. They are in business to make money and not spend any of it. In my prior home I had high end appliances. An expensive part on my Viking oven went bad. Rather than fixing it as agreed they had their representatives call me back repeatedly offering me a $500.00 buyout instead on a $5,000.00 + oven. They tried to convince me that I could take the buyout money and buy a new oven. I might have had better conversations talking to the wall. After firmly digging my heals in they consented to fixing it. Sometime later I had a major failure in my SubZero refrigerator. American Home Shield sent out a service man that knew nothing about SubZero's.... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ward, I apologize for the experiences with your services that you have made us aware of. We would like to reach out to you regarding your concerns. If you can provide your contract number or property address to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
call the service number before you enroll and you will find out for yourself.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, All feedback is important to us and if you are if you need any assistance with your services, please email your contact information to us a social@ahslink.com, Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
