American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
We contacted HSA (American Home Shield)about a simple refrigerator repair on Monday. It took two of us and almost 2 hours just to get someone to respond to our phone call. When we reached them they told us it would take a couple days to get it repaired. After we explained that it was urgent (we have medication that must remain refrigerated) they said someone would call us from a local repair place. A day later - the company that called us (Appliance Plus) said they would be out between 3&5pm. They are 2 hours from our house but they assured us that they use techs. from our area. My husband left work to wait for them - only to hear that the tech could not make it and would have to... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nancy, If you can provide us with your contract number or property address, we will look into this matter and follow up with you concerning this issue. Please email us at social@ahslink.com, attention "Consumers Advocate", Thanks
1. They decline c overage even for "covered" items. My shower faucets are frozen. I need a wrench to open or close them. They refused to repair on grounds that since the faucets "work", hence no repair or replacement. Paid $ 75.00 service call fee for nothing.
2. Contacting customer service awful, Waited over an hour on the phone, still no one responded other than background music.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Shyam, Please provide us with your contract number or property address and phone number and we will look into this matter and follow up with you. You can send your information to social@ahslink.com, attention "Consumers Advocate". Thanks
I used American Home Shield for the first year from my home purchase. It helped when the refrigerator ice machine broke. It was fixed right away and correctly. I also used AHS to service changing all the locks on the house. No problem with that. I did have a problem with ducts, the house may have a leak in the duck work of the house. As it gets very dusty very quickly. The service company that came out (Vintage Air, LLC) just changed the filter and said that was it! As I know how and always change my air filter monthly. Vintage Air, LLC did not have the correct equipment to properly check to duck work, even the technician said that. The technician from Vintage Air was very rude to my... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tony, I sincerely apologize to you for the issue that you have made us aware of. I would like to reach out to you concerning this matter. If you can provide us with your contract number or property address and phone number, we will be in touch with you. Thanks
Customer service is lacking, to say the least. It starts with having to be on hold routinely for for 40-60minutes before being able to speak to someone in claims department. Then when someone gets on the phone, they've been unable to help and have to transfer you to another service department. Website functionality is poor when trying to place a claim; task can't be completed. I have to be prepared to spend 1+ hours on the phone before calling. Once they get on the phone they are pleasant but rarely helpful. have to go through way too much in order to establish and complete a claim. I've never had this much difficulty with Fidelity Home Warranty.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Akiba, We are sorry to hear about your recent experience with your services. We appreciate the opportunity to improve our customer experience. If you need assistance, please send your contact information to us via email to social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you regarding this matter. Thanks
Quick Response to all my problems. AHS is very good in following all the cases and make sure all the jobs are done right!
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many, thanks for the great feedback, Oscar!
We have had AHS for many years and multiple addresses. Last year's annual rate was $628.??. My new policy current to June 2018 doubled costing me $643.?? Per year. When I asked them why it doubled, their response was that we no longer qualified for the plan we had and we're required to take what they call a "Plus" program policy. I think what this really means is AHS had to replace my oven and now they're going to make their money back. Watch out if you have a large cost, they will increase it like they did mine.
She also told I can't cancel my policy. That we'll see about.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Diana, All feedback is important to us and we appreciate the time you took to tell us about your experience. We appreciate the opportunity to improve our customer experience.
Contractor damaged house.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Michael, I am sorry to hear about this issue. If you can provide us with your contact information we will be in touch with you regarding this matter. Please send information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
My washing machine is not working, I contacted AHS on 8/11/2017 and it is still not working as of 9/11/2017. AHS has sent 3 of their contracting companies out to my home and now they are sending the 4th. I am giving this one last chance before I replace the washing machine myself. I have contacted AHS and they and their contractors have been no help. I asked for a manager and was told there were none available and someone would return my call with in 48 hours. I am sure I will be waiting for that call for awhile.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Renee, I am sorry to hear about the issues regarding your washer. We will schedule a representative to reach out to you regarding this matter. Thanks
You never answer the telephone, the only time I needed your services I had to get your attention writing a post on your Facebook page. Just after that you wrote me and sent a technician to fix my problem .!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Katyna, My apologies for the extreme wait time and the issues that you have experienced with your services. Please send us your contact information at social@ahslink.com, attention, "Consumers Advocate", if you have any issues that we can assist with. Thanks
I was very skeptical before I used American Home Shield the first time; however after having used AHS services several times I found the service provider very knowledgeable, friendly and they corrected the problem the first time each time. The AHS website is easy to access and use. The delay from requesting service and the service technician arriving is just as good as or better than hiring a service technician privately. Very pleased with AHS and we have renewed each year…. Thank you AHS
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Bryan! We really appreciate the great feedback.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
