American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
The contractors used by American Home Shield are professional, timely and knowledgeable. I highly recommend using this company for a service warranty.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are delighted to read the wonderful feedback. Thanks.
I've used my policy twice this year. The savings was worth every penny!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback, David!
The contractors who make the reinstalment of the microvawe was professional and quick working.
I can recommend them absolutely.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We genuinely appreciate the time you spent to share your feedback! We're happy to hear that we were able to provide the services you needed. Thanks, Ulf.
The time limit to wait is too long - 45 minutes to get a rep.
I called almost 2 weeks ago for a service appt and they can't find anyone yet? I know this because I called again and waited 45 minutes to speak to a rep. It was not like this a few years ago!
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We sincerely apologize for the wait time and the issues that you have experienced with your services. If you provide your contact information to us by emailing social@ahslink.com, we will be in contact with you regarding this matter. Thanks
The quality of work preformed is great.
But when a customer has to speak with a person it's horrendous. I had to have a recall on a service and could not use the web for that, I had to speak to customer service and was on hold for at least 45 minutes. Absolutely ridiculous!!
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Laura, My apologies to you for the extreme hold times. If there are any issues that we can assist with, please email your contact information to us at social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
On a Saturday afternoon back in July a pipe that was under my toilet burst and was causing a huge flood in my bathroom and was threatening to go out in the hallway. I put in a claim for an emergency and AHS notified me that a plumber they contacted would be there soon. I waited an hour and still the plumber never showed up, so I contacted to plumber themselves and was told they they wouldn't be able to come for another 3 hours despite me telling them that water was now flooding the hall adjacent to the bathroom. So when I tried to call back AHS the claims department had me on hold for another hour, but however I hung up and called the billing department and someone answered in less then a... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Keith, I am sorry to hear about the disappointing experience that you have had. We would like to reach out to you regarding this matter. If you provide your contact information to us by email, we will be in touch with you. Please email us at social@ahslink.com, attention "Consumers Advocate". Thanks
I have been a loyal customer for over 30 years. I highly recommend every home owner to get American Home Shield .
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for being a loyal customer Janet! We really appreciate the great feedback.
I have had warranty plans since 1991. AHS is by far the best. Communicating with them by phone speaking to a rep is difficult and frustrating to accomplish. You have to place your service call online. The vendors are helpful, professional and timely. I am not happy with the service call charges, but coverage is good.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the feedback Jan. Thanks
We had a problem with the knob in our shower: it was ridiculously difficult to pull open and push closed. We stopped using it. The plumbers sent a reminder, and we were given advance notice they were on their way. They arrived on time.
There were two young men who arrived, making a great impression by arriving in clean uniforms. They were both polite and pleasant, and we were put at ease immediately. They finished the job in minutes, took care of a loose handle on the bathroom sink, and left the bathroom clean. They were only here a few minutes. We would have them back for any of our plumbing needs.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the wonderful feedback Ken!
Very good customer service was very helpful with her information
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the feedback Tijuana. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
