American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
It took approximately one month to fix our washing machine. The first two service calls resulting in two incorrect diagnosis. The third service call took only about 15 minutes resulting in a correct diagnosis of the problem and it was determined the washer had to be replaced. We are glad we did not have a problem with our refrigerator or stove. We are considering cancelled our service contract with American Home and Shield.
Richard Bailey
Kentucky
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Richard, If you send your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you to see how we can resolve this matter. Thanks
While contractually I was able to get my washing machine fixed ina practical timeline via AHS and its contracting agent, it was horribly difficult to deal with AHS and I dreaded having to call them when a few issues popped up due to how their system works. Each time I called I waited anytime between 40 minutes to over an hour on hold. Completely unacceptable and awful. I dread the next time something breaks and am currently reviewing other options. In addition because their system showed us as in default (and sent us emails to that effect) when we were not I was forced to call 3 times to get them to straighten things out so calling was unavoidable. Two agents I spoke to were very good. One... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Laura, I am sorry to hear about the issues that you have made us aware of, and regret experience you've had with your services. If you are still experiencing issues or need assistance, please email your contact information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with youl. Thanks
A home warranty shouldn't be this much work. The hour and and a half to get someone to call you back, to the quality of the vendors they send is just upsetting. It takes a lot of patience to get past the customer service.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Nicole, We value your business and we apologize for the long wait times that you have experienced. If you still need assistance regarding your services, please email your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
Bottom line: long wait times, horrible customer service and workmanship. AHS did a serious disservice to me as a customer. I required electical work, which was part of my plan, on a faulty electrical outlet. AHS dispatched an electrician that fixed the outlet but destroyed my shed the outlet was in. After waiting on the phone over three different times, which last over three hours, AHS said it was my responsibility to make him fix it. Very disappointed. Their guy did shoddy workmanship and they washed their hands of the responsibility of fixing their referal. I cancelled my policy after less than one month.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nicholas, I am sorry to hear about the issues that you have made us aware of. We strive to provide excellent services for our customers. We would like to look into this matter. If you provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in touch with you. Thanks
Service was extremely slow waited a month for service call & over 6 mo the on replacement oven. When call for support over an hour wait time to speak with a representative. Waste of time, energy,& money!!!! I will be cancelling my account!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Erika, My apologies for the issues that you have experienced regarding your services. We would like to reach out to you regarding this matter. If you provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
We recently required repair on one of our A/C units. The technician called ahead as agreed and arrived within the designated timeframe he indicated. The unit is a heat pump type A/C and can be a challenge for technicians not familiar with them. Fortunately, he was very competent with this A/C type, efficiently diagnosed the problem and repaired it. I have used AHS for many years on multiple homes. Very pleased with the company and their personnel. I can confidently recommend AHS to those looking for a home warranty provider.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the wonderful feedback, Michael. Happy to hear that you are pleased with your services.
The first two months I was with AHS were good. I had a problem with my garbage disposal and my microwave. Both problems where resolved in a prompt manner. However, I am now having an issue with my dishwasher and the repair company deemed the problem as not repairable. That was almost a month ago and I have had virtually no feed back from AHS. My repair company even advocated on my behalf and still no results. I have no idea if or when I will get a new dishwasher. I am attempting to contact AHS by phone as I write this and have been on hold for over 60 minutes! This is unacceptable! There are a lot of home warranty companies out there. I am seriously considering cancelling... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Tim, I am sorry to hear about the issues that you have made us aware of and would like to reach out to you concerning this matter. Please provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
Put in a request for service for our water well. It took several hours to get a referral. When we call the contractor we were told that he does not work for AHS. He would respond for us but not AHS. We told him we were going try and work it out with AHS first. So we are trying to get in touch with customer service which seems to be impossible, the wait time on the phone is over one hour. In the meantime we have no water to our house. This also tells me that they do not have an assigned contractor to service people with water wells.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mike, If you can provide us with your contract number or property address and phone number by emailing social@ahslink.com, we will be in contact with you. Thanks
DO NOT BUY AHS!!!! They used to provide good service - not any more. The last 2 request I had were a COMPLETE disaster. My AC broke. I put in call 7/25. Tech came 7/27 and needed parts. AHS waited until 8/1 for authorization from me. They ordered 8/2. I called 8/18, 21 & 25 to find out where parts were. They only told me they were coming. AHS did not follow up with vendor. on 8/25 I demanded for tracking number. They wouldn't give it but told me Vendor name. AHS never contacted Vendor. I did and found out they lost the order and scrambled to get it sent to me. It's 8/31 and I'm hoping to have installed tomorrow. I asked twice to speak with AHS supervisor. Finally spoke to... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jamie. I sincerely apologize for this issue regarding your services. We would like to look into this matter to see how we can best resolve this situation. If you can provide your contact information to us by emailing social@ahslink.com, attention. "Consumers Advocate", we will be in touch with you regarding this matter. Thanks
This company is horrible, just to get someone on the phone to put in a service request takes at least 90 minutes. They have the worst customer service. I am not sure how this company has good rating at all with the poor service they provide. Dealing with this company has been a nightmare.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Molina, We apologize for how long you had to wait, and I would like to reach out to you regarding this matter. If you provide your contact information to social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
