American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
Service is not amazing just depends on who you get to do the work.
I've been chasing Tom hagans appliance repair to correctly fix my dishwasher for almost six months.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jonathan, We would like to reach out to you to help resolve this matter. If you can please provide your contact information to us by emailing it to social@ahslink.com, attention "Consumers Advocate", we will be in touch with you regarding this matter. Thanks
It's contractors are always prompt and knowledgeable,
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Sherri, we really appreciate the great feedback.
AHS is clearly a money making scheme. They will do the bare minimum to "patch" a broken appliance rather than truly fix or replace the appliance. Many of the appliance repair services will be the lowest priority of the contractor that AHS partners with for the repairs. You would likely get faster service, with a holistic assessment of the appliance rather than just a replaced, fan or sensor, if you contacted the contractor directly rather than going through AHS.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Joe, I am sorry to hear this. If you are experiencing any issues with your services, please provide us with your contact information by emailing social@ahslink.com, attention, "Consumers Advocate" and we will be in touch with you. Thanks
Have used AHS on several occasions, only had one problem getting service which was resolved with a phone call. AHS allowed me to find a provider outside their network, approved the repair and reimbursed me for the repair.
T
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
I am so glad to hear you have had positive experiences with AHS. We hope to continue to shield your home for years to come, Henry!
I had the worse experience ever with AHS. I waited almost six months with calling once a week. I was subject to long waits on the phone. It was finally resolved after I paid 4 service fees and being very insistent that I deserved batter than what I was receiving.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Debbie, I apologize for how long you had to wait, and would like to reach out to you regarding your issue. If you can provide your contract number to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding this matter. Thanks
Great customer service.
T
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Thanks for that positive review, Lynn! Glad to hear we have successfully Shielded you in difficult times!
It is easy to turn in a claim, however; I wish that they would take into consideration your location (I am in the desert and had to wait a few days for the company because they only come out to our area on 'specific days'). I was without hot water for 3 days because of this. I appreciate the quick service of Inner City Plumbing, they were there literally at 7am and done by 730am, both technicians were extremely polite. However; again, AHS could have dispatched a company within my town and had the job done the same day so I would not have been without hot water for 3 days. That is my only compliant, every time I do have a claim, it is a game of waiting because AHS refuses to dispatch within... Read More
T
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
I am glad your request went pretty smooth Cortney. In the future, if you have any delays of that nature you are welcome to call AHS. We will attempt to locate a company closer to your area, who can service your request sooner.
The customer service wait times are horrendous. I have spent more than 90 minutes at a time on hold or on the line with an AHS representative to try to get something resolved. It is the same of the service providers that come out which makes getting anything done incredibly frustrating.
The actual service they provide is good and they have covered what they have said they will cover. If they could reduce the call times to something in the realm of acceptable (like under 20 minutes) I'd give them 4 stars.
A 5 star review would be for no hold times and no calling back and forth on the same issue to get it resolved.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Tracie, We apologize for any delays you may be currently experiencing. We are experiencing heavier call volumes due to Hurricane Harvey. If you provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding this matter. Thanks
Very satisfied with their quick response to my needs and calling technicians for repair. However it seemed to drop off there. Needed to get a second opinion from another repair company. After weeks I am still waiting for them to respond for a formal and detailed bid for the work. They flat out do not want to send me the breakdown. Said I should trust them that the price was good and I should accept it. American Home Shield is relatively unsupportive here.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Robert, I would like to reach out to you concerning this matter. We sincerely apologize for this matter. Please provide us with your contact information by emailing us at social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
I have used AHS for 10 years plus now and cannot be happier with the service I have received. I have no questions, order online, have had several appliances replaced, no questions no premium increase. Excellent!
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Excellent feedback. We are pleased to hear that you are happy with your services. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
