American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
I've never been more frustrated with a customer service experience than in my experience dealing with American Home Shield. While the technicians they ultimately sent out to work on my problems were professional, competent, and polite, the folks at American Home Shield were the exact opposite. In the three times I called as a new home owner, I was told a variety of different stories relating to my coverage. Being told you don't have Home Warranty coverage (when you do), is extremely frustrating when your air conditioner is broken and the outside temperature is greater than 95 degrees. Being treated rudely and dismissively is a whole different level of frustrating. I've never been more... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lisa, I sincerely apologize for this frustrating experience with your services. If you provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
The service was great. The problem was discovered and fixed quickly
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Leon, Thanks for providing your feedback. We are happy to hear that you are enjoying your services.
I am not sure what I am reviewing.. but the customer service that I experience from your company has been horrible so far. The first time I called in I waited on the phone for 20 minutes and when I spoke with a customer service agent she told me her computer was down and I said will can you please transfer me to somebody else and she said no we don't have that capability you'll have to call back. So then I call right back because the lady was rude to me and I wait on the phone for 45 minutes this time before I get anybody.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sara, We would like to reach out to you concerning this issue. If you send your information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
Every experience has been outstanding. Very professional and timely. Except for fixing my ceiling fans/lighting. The last "professional" could not come over till he got off work at 7 pm. He never could make it to the house. There was no follow-up on the part of American Home Shield. So I gave up. That is my fault. Considering this is the only breakdown in service/communications in thirteen years, they rate a definate 4.5 stars overall. Outstanding company, one you can depend on.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the great feedback, Gail. Thanks
I recently called to get a clarification on why a faucet was installed in my house. I had previously talked to an AHS agent about just taking the payout and not approve installation by the plumber. She assured me that she would deny the plumber's request for a new faucet. I get home and there is a new faucet and a bill for $39 on top of the $75 deductible. So that is when I called AHS to get an explanation. The customer Rep was rude and unprofessional. Her comment of " Its common sense that you should have called the plumber and talk to him yourself if you don't want the faucet installed" set me off. She essentially blamed everything on me. I never once gave the plumber authorization the... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lute, I am sorry to hear about the issue that you have made us aware of. If you provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
Always helpful and gets someone out quickly
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the wonderful feedback, Norcresta.
Had a Piedmont Mechan come out while we were not at home.Gave them access to my home and haven't gotten any information from them nor is my AC working.Called to get information and here it is day-10 they have not called us back.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Steve, Please provide your contact information to us at social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you regarding this matter. Thanks
Rep was friendly & professional. Completed task in a timely manner.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback, Lafawn.
Not satisfied at all with AC service from Total Air Care. No one would answe phone with AHS. I want to cancel this policy.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Janet, I am sorry to hear about this issue. If you can provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
I loved this company when I first got it, it has gone downhill
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We strive to provide excellent service for our customers, and regret the experience that you have had, if you can provide your contract number or property address and phone number by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with your regarding your concerns. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
