American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I have not been disappointed with any service I have received. Technicians are professionals and friendly. Turn around time for repairs are fast if repairs are not done immediately. I recommend everyone get a home warranty from AHS.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Kelly!
I have not had a problem yet, I am glad that I am able to cancel any appointment and able to have a home warranty to cover higher cost on my home.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback, William. Thanks
After filing a service request for an AC outage and explaining that there is an infant in the house, they said they would escalate the issue and someone would come out in 24 hours. Their vender called and they said the first available is not until 3 days later. Vender also stated that they never escalated the issue. Be ready for a 30-45 minute wait when you call in to their phone line. After escalating to a manager for their mistake, they state that they can only get someone out there tomorrow, and it's now been 3 days with no ac in Florida. Their venders that they use push you behind any normal paying customers. Still waiting for a next level manager call back to file a complaint with the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Chad, My apologies for the hold time and the inconvenience that you have experienced. If you can provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
I'm with AHS for 10 years, and I like it. There is no headache if something is broken: you know the price, you know that the specialists are certified and insured; the repair man reports to two companies - it takes overpricing off the table in most cases. Don't expect miracles though, your old AC unit, for example, will not be replaced easily, it will be repaired to the end. But, when I finely decided to replace mine, I was able to save total of $1200 on installation anyway. Don't forget to rate companies that make repairs in your house, I've noticed, that AHS sets next appointment with different company, if you didn't like the previous one. I do recommend AHS to my friends.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Victoria, We appreciate you taking the time to share your feedback with us. We aim to provide the best service for our customers. Thanks.
Only needed the once it was taken care of promptly professionally!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful feedback Peter. Thanks
THE PROVIDER WHO WORKED ON MY FURNACE HAD TO COME BACK AGAIN AFTER THE FIRST CALL TO FIX MY FURNACE. MY FURNACE STILL ISN'T WORKING LIKE IT SHOULD SOMETIMES. AND MY BILLING WAS TERRIBLE. I WAS BILLED BY YOU SEVERAL TIMES AND I HAD ALREADY PAID THE FEE TO THE PROVIDER IN WHICH I DID NOTIFY YOU OF. YET YOU CONTINUALLY BILLED ME GIVING ME LATE PAYMENT NOTICES , EVEN THREATENING TO CUT OFF MY SERVICE. I CALLED YOU SEVERAL TIMES TO STRAIGHTEN OUT THE BILL AND WE FINALLY GOT IT DONE. SO MY EXPERIENCE WASN'T VERY GOOD THIS TIME AND I HOPE THERE WON'T BE A REPEAT.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Randall, Please provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
The ease of scheduling a repair technician was easy, if you like scheduling by computer. The repair tech contacted us promptly and made an appointment. He was on-time for the scheduled appointment, and called 30-min in advance of arriving. Repairs were quickly diagnosed and completed. My only suggestion for improvement: having used AHS twice now (1-A/C and 1-electrician), I looked up the companies AHS used on a few on-line consumer review sites. The reviews were not glowing; based upon a BBB page, I seriously considered cancelling the service call. Fortunately, my fears were overstated, and I had no problems. But my suggestion to AHS is to provide some means of communication if a... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Rick, Thank you for providing feedback about your services. We appreciate the opportunity to improve our customer experience.
Awful service .... I was sold a complete bill of goods. They send over incompetent companies that in many cases cannot speak english and have no idea what they are doing. I have tried to place phone calls to this company on multiple occasions with no luck. Thus usual wait time if you can get through is about 30-45 minutes. If you look on their paper work or their websites you often can find 5-6-7 different phone numbers to phone and all that ends up happening is you get into the same queue with no success. I just spoke to a lady after being on hold for 35 minutes and she immediately transferred me AGAIN telling me she cannot help me. This is one of the worst customer service... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Troy, I am sorry to hear about the experience that you have made us aware of. If you can provide your contract number or property address and phone number by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
Horrible to deal with. My AC unit went out. I had a top of the line "Trane" unit. I was told by American Home Shield on calls and through their online chat that they would replace it with the same unit. When the install came it was a lower brand unit. I went back and forth with them saying I was told specifically multiple times that I would be getting a similar unit. I spoke with a supervisor who agreed that if I was told that multiple times, they will honor it and get us a Trane. They had to pull the conversations and it would take a day or two. 3 days later I called them back (Now 3 weeks after the original call to them in the middle of summer). I was told that they can see I was told... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Rich, If you can provide your contact information to us at social@ahslink.com, attention, "Consumers Advocate" and we will follow up with you. Thanks
HAVE CALLED FOUR (4) TIMES TO TELL YOU MY PAST DUE INVOICE HAS BEEN PAID AND IT STILL IS SHOWING PAST DUE ON MY ACCOUNT. EVERY TIME I CALL I SPEND AT LEAST 20+ MINUTES ON HOLD!! CUSTOMER SERVICE IS HORRIBLE. I HAVE BEEN TOLD AND TOLD MY ACCOUNT IS CURRENT YET STILL RECEIVE PAST DUE E-MAILS!! HAVE CALLED FOR SERVICE ON MY HEAT PUMP AND SPENT 30 MINUTES ON HOLD BECAUSE I CAN NOT DO IT ON LINE BECAUSE I SHOW A PAST DUE INVOICE THAT IS NOT PAST DUE!! I AM YET TO HAVE ANY ONE CALL ME TO SET UP SERVICE FOR MY HEAT PUMP!! ABOUT TO CANCEL THIS POLICY.
Plan:
3x3 Combo 100 SF 1 Year
#206936232
Expires 02/16/18
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Susie, I am sorry to hear about this experience with your services. I will be in contact with you concerning this matter. Thanks.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
