American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
I am totally impressed with how AHS has handled 99% of my past claims; unfortunately, I am dissatisfied with having to pay 90% (only $10.00/lb is covered by AHS when freon can cost anywhere from $50-$150/lb)or more of freon costs when this product is necessary for my A/C unit. This turns into a MAJOR expense when you have a unit that holds 10-15 lbs and has leaked out completely. I am aware of another home warranty company that now covers the entire cost for freon. I'm sure if they are able to work this into their coverage plan, AHS is as successful in the home warranty field, and should be able to provide significantly better coverage in this area than they currently do!
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ellen, We would like to follow up with you concerning this matter. If you can provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
Unfortunately AHS does not care or expedite parts/service if you have someone in your home with serious medical needs. It's ok to go without AC in the summer in SC when a person had MS and very limited mobility. More than 2 weeks to replace a coil in my son's AC unit! No consideration of this issue!!!! Also AHC does not read/follow their own contract. "Dismantling" a hot water heater in my attic does not mean taking it apart to get it out of that space. Nope. The old one was left up there with their refusal to "dismantle" it.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Linda, My apologies for the A/C issue. We would like to follow up with you concerning this matter. If you can provide us with your contact information by emailing, social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding this matter. Thanks
Absolutely TERRIBLE! Customer service is absolutely ridiculous. They have sent someone out to fix my A/C twice already and it is still not fixed. It's really pleasant in 100 degree weather, but they have unlimited amounts of time until they have to resolve the issue. Trying to get a hold of anyone requires a 5+ hour wait and if they can't help you and need to find out more information on their end they are not authorized to call you back. Your only option is to call and sit and another 5 hours on hold. They told the repair company that they were not allowed to diagnose and fix the problem because it was a refrigerant leak and the warranty doesn't cover that so they want me to continue to... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Brooke, If you can provide your contact information to social@ahslink.com, attention, "Consumers Advocate", we will contact you concerning this matter. Thanks
Very difficult to get through to them. I sit on hold for quite some time. I've emailed people within the company, and sometimes I get a response, but other times I don't. We used them for an a/c issue, and the technician they sent tried to upsell us. Their quote was for $1500. We ultimately found a provider to take care of the issue and we spent $300. I'm glad we did our homework instead of trusting American Home Shield.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Megan, If you can provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact you regarding this matter. Thanks
I called AHS about our dishwasher, which wasn't working. Someone came out, got it working and said it was the garbage disposal causing the problem. Another person came out to look at the disposal, said that was fine and recommended the person look at the dishwasher again. Before that could happen, the dishwasher started to leak water into our basement. I called AHS again and requested someone come out ASAP as we planned to leave for vacation the next morning. They couldn't get anyone to come out before we left the following day, so we shut our water off and left for our trip. We came home to major water damage throughout our kitchen and basement. AHS took no responsibility for any... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kyla, Please provide your contact information to us by emailing social@ahslink.com, attention , "Consumers Advocate", and we will be in contact with you. Thahks
It is always easy to get the process started and get a quick resolution. All the service people we've used have always been professional and very knowledgeable. Can't say enough about AHS...best thing I ever did.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Robin, We certainly appreciate the great feedback that you have offered. Thanks for taking the time to share your service experience.
Customer Service was horrible. They offer online customer support but we were unable to use. Our air conditioning unit broke. It took several service calls to finally get the unit replaced. Calling customer service is overwhelming. My husband and I both spent hours on hold waiting to talk to a representative. Answers were not communicated. The problem did get resolved but it involved hours of time. Completely disappointed.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kacy, My apologies for the wait time and the issues that you have experienced. Please provide your contact information to social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
Customer Service was horrible. They offer online customer support but we were unable to use. Our air conditioning unit broke. It took several service calls to finally get the unit replaced. Calling customer service is overwhelming. My husband and I both spent hours on hold waiting to talk to a representative. Answers were not communicated. The problem did get resolved but it involved hours of time. Completely disappointed.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Please provide us with your contact information Kacy, and we will be in contact with you. Please email social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
Based on my recent issues with both my plumbing and my AC, I would advise people to save their money and not purchase a warranty from AHS. They will not cover fixing my clogged laundry drain even though it's all inside the foundation crawl-space, and they've been trying to get out of fixing my AC for two months now (in the hot summer, mind you), but I'm still attempting to get it fixed with the 4th contractor they've sent. Several technicians have told me I need to replace my split system and they have submitted that to AHS but AHS denies it every time and my system is still not working.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Dan, We would like to look into this matter. If you can provide your property address or contract information to us at social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
AHS is superior service! It is like having a security blanket for our home.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are delighted to read your feedback Lisa. Thanks!
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
