American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I would not recommend this company. Each time I had to contact them I was on hold for a minimum of 30 minutes (this is not an exaggeration). One time, I was on hold for over an hour and then was hung up on. Their customer service has the lowest level of satisfaction I have experienced with a professional organization. And it is not only the American Home Shield personnel, but the trade vendors they use. An air conditioning company told me they would not be able to come service my a/c unit for a week (I live in Florida!) I had to call AHS (and wait on hold 45 minutes) to complain and then they assigned my to another a/c vendor who was able to come out in three days. I had a clothes dryer go... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
I am sorry about the wait time that you have experienced and I would like to reach out to you regarding this matter. Please send your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
The only issue I have with AHS is that it takes an extremely long time to get in touch with a live person on the telephone, but once you have made contact and made your concerns known, they are resolved in a timely manner.
The service providers are friendly, respectful and they do a great job.
If there is an issue with a repair that is not successful and the 90 day period has not passed, it will be resolved promptly and professionally.
My rating is due to the extremely long wait time to speak with an live representative at AHS.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing your feedback Rosa. We will use it to improve our services.
I have had American Home Shield in the past and they were always great, as well as the vendors. However, this last service request was a bit of a letdown, to say the least. I was on hold for over 30 minutes to speak with a representative. The representative was great (the vendor I requested was not an approved vendor-no big deal). The vendor they assigned was not local and getting a hold of them was a nightmare! They would not answer their phones and were not open over the weekend. I called AHS on Saturday to inquire why my status was "unable to contact". I was informed that it was now up to me to contact the vendor-hard to do when they don't answer their phones or work weekends! I... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
He Julie, I apologize for this frustrating issue concerning your services. If you provide your contact information to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
My experience with this company was horrible. As of today (20 days after a visit from their plumber) I finally had to hire my own, out-of-pocket, to fix the broken tub. It was our only bathroom and have been showering as a friends house for almost a MONTH. Try calling American Home Shield... and you'll wait 2+hours to speak with someone. I couldn't feel more negative about this company or my experience.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Erica, I would like to contact you concerning this issue. I certainly apologize for the time it has taken to resolve this issue. Please email your contact information to us at social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
American Home Shield coverage has been on my home since 2001. My home was built in 1989 and I've replaced many items that were older before they needed to be repaired or replaced. There are some items that are original, even some newer appliances that had issues. Every call and request for service from American Home Shield has resulted in positive results. Some of the contractors were not the best, but AHS did their part in answering the call, and placing the order for service and paying for the repairs or for another contractor to come out. On items the service company/repairman could not locate parts for, American Home shield gave me money towards replacement of a similar... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are pleased to hear that you are satisfied with your services Gabrielle. If there is anything that we can do to improve, please let us know by emailing your contact information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
I attempted to use the plan for three issues. Of the three only one was corrected. The first was our refrigerator randomly freezing the contents regardless of the settings. The first repair people failed to show up three times. The next repair company showed up and said I just liked my beverages too cool. (Fridge temp. thermostat setting ranges from 47 to 33 degrees. I had it set to 36 degrees. The second issue called in was a bad condenser fan motor on the upstairs heatpump. That was replaced and corrected the issue. This June I called in that my upstairs unit would not cool. I called in on June 9,2017. The came out and had to order a part. My contract ended June 23rd. The part did not... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Steve, Please provide your contract number or property address and phone number to social@ahslink.com, attention, "Consumers advocate" and we will be in contact with you regarding this matter. Thanks
Did not receive good customer service. Associateso not empowered to make independent decisions. Will repeat the same things over and over like a recording.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jannette, I am sorry to hear about your service experience with your services. We strive to provide excellent customer service, and regret the experience you've had. If you can provide your information to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
AHS in the beginning was very good. They sent repairmen who were from the area, and they did the work and everything went as it should have. I paid the monthly fee and the trip fee (75.00) and the rest they covered. The last 2 times I have had to get work done on my A/C units, they have tried to pull this "upgrade" scam. They have sent a team from Atlanta to repair it. They come, say they have to wait for AHS to approve and then they will return. Instead, they have AHS call you later and say that the system needs all these parts and won't cover them as they are not up to code. They want you to go outside them and get it fixed then turn it in and get ripped off more. A repairman who... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We sincerely apologize for the inconvenience that you have made us aware of, and would like to see how we can resolve this matter. If you provide your contract number or property address to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding this issue. Thanks
We have had AHS for several years now and for the most part have had good service all the way around/except in contacting customer service. We have had one bad contractor and AHS sent another out at our request. The most problems I have is in contacting AHS customer service personnel, it takes an extraordinary amount of time to contact a real person. Most occasions you are on hold for an hour or more and then sometimes they refer you to someone else and the wait begins again. Customer service needs improvement, the on hold periods are terrible....
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi David, We appreciate the feedback that you have offered and would like to apologize for the inconveniences that you have experienced. If you have any services issues that we can assist with, please email your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
I was matched with a service provider the same day I made the claim and had the repairs completed within 24 hours. AHS even did a follow up to ensure I was satisfied.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Happy to hear that you are satisfied with your services, Rae. Thanks for the feedback.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
