American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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It is funny to read all of these reviews of great service when I have been without A/C now for a month and I can't get a simple phone call. No help at all. I am begging anyone at AHS that can help to please contact me. Warranty number 217023442. Y'all have mt contact numbers and email as well as Facebook. I have filed official complaints with the BBB in Memphis as well as the Mississippi Attorney Generals consumer protection division. I am in retail sales myself and our business would go under if we had this kind of Customer service. Aweful is all I can think of along with Fraudulent.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Anthony, Thanks for providing your contract number. I will look into this matter and follow up with you. Thanks
American Home shield did not care that the contractor that they used the first two times damaged my air conditioner. Furthermore it took two days to get someone competent out to my home when the house would reach over 100 degrees. My mother has a heart condition and diabetes. I had to go buy two window air conditioner units at over $600 so we could live in the house while we waited. I was promised money in compensation and have received nothing. I prepaid this plan and have NO intention of renewing it. I have spent more than 7 hours on hold for this issue to end up with a home that is hotter than when we started. I intend to cancel at the end of the year and go with a different company... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Brandi, Please provide us with your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you concerning this matter. Thanks
Long wait times and poor communication between service companies and AHS. I have to call AHS after EVERY service visit, because the repair approval/parts ordering does not go through unless I ask about it. I have never (yet) received a follow-up call even when I've been promised the same, and the call-in process is tedious because there are too few customer service representatives compared to callers (last call in took over an hour on hold to reach someone).
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Allen, We would like to reach out to you regarding the issues that you have made us aware of. If you can provide your contact information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
I have been an AHS customer for a little over 2 years. My home is about 11 years old and I live in a part of the country that experiences all four seasons thoroughly (Snowy winters, hot and sometimes humid winters, and temperate transitions in the spring and fall). AHS is quick to make appointments to fix problems when we contact them. I'm pleased with that aspect of the warranty. There are very few things I have come across that I am not pleased about, and even some of those are out of AHS's control. One thing I have a problem with that they could fix is that it would be nice if they gave more credit towards refrigerant in the A/C unit like 50% of the cost or similar (my unit takes... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for providing feedback about your services. We appreciate the opportunity to improve our services.
Problem resolved efficiently and quickly. I actually received an upgrade over the previous item.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are happy to hear the problem has been resolved Al. Thanks for the feedback.
The only con is the hold time to get to a representative.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Sha'meka, Thanks for the feedback. My apologies for the hold time, and if you need assistance regarding your services, please send your contact information to social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
This summer I got my AC issues. Called up AHS, had service people from comfort first heating & cold scheduled to come in to take a look. The complaint if so, mostly would be towards the service company who came to fix my a/c - First day they came and said there were bushes around the unit & they can't work on the unit so I ended up in paying them the fees to just to visit me and then on next day they came and cleaned the unit and said everything else looks good. But, right after a day or two, the a/c broke down again. Called AHS to schedule another dispatch (but getting an AHS representative isn't an easy task, I wish they recruited more customer care personnel especially for repeated... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mithun, We would like to follow up with you regarding this matter. Please provide your contact information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
i have always received great repair work. The technicians have always been professional and complete the job quickly. The only thing I dislike is that if it is on the weekend I always have to wait till the next week.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing your feedback Mark!
So I have had AHS on several homes and initially they were good to work with. However lately the contractors they work with are very unreliable, wait times for live calls are ridiculous , a/c coverage is nothing but a band aid. My home units keep having troubles cooling throughout the heat of summer. They keep telling the contractor to replace freon which they barely cover. Then my condo a/c just went out. The AHS contractors took 4 days to come out. Verified the old unit needed replacing. AHS will only cover the compressor but not full unit. Two contractors verified that just replacing compressor wouldn't work. Then get home and find in mail they are canceling the coverage on my main... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bobby, I am sorry to hear about the issue that you have made us aware of. If you provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
American home shield has the absolute worst call times. I am writing this whilst on hold for 61 minutes and still another hour to go. Supervisors do not return calls and the service reps will not work with you to get a service company within a decent amount of time. I will not be recommending this company to anyone and I will be reporting this to the Texas BBB and as many chambers of commerce I can and I will not be renewing my plan. I have been awaiting a response call from a supervisor that I was told would contact me within 48 hours. 48 hours was up 9 days ago. Poor business practices. This is where excuses are unacceptable and solutions mut be embraced. Why this company rated... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jeremy, My apologies for the wait time and the inconvenience that you have experienced. If you provide us your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate" and we will be in touch with you concerning this matter. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
