American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Washer was broken, called AHS and had a company come out with in 24 hours. The tech came out fixed the problem with in 30 minutes.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Amir, We appreciate the wonderful feedback. Thanks
Excellent service
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the excellent feedback, Beth!
I have been trying to get this AC problem fixed since June 14th 2017 it is now July 30th and the problem is still not been resolved every time I call and talk to a customer professional I get the runaround saying they're going to call me back saying that they have recorded everything and noted in their computers but everytime I call back I have to tell the story over and over and over it is basically a joke they have overcharged me twice saying that the same company has been to my house twice and I'm getting emails about my account being delinquent because of it they have not yet resolved the problem trying to send me the same contractor that told me there was nothing wrong to begin with... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ryan, We would like to help resolve this issue regarding you a/c problems. If you email your property address and phone number to social@ahslink.com, attention "Consumers Advocate", we will be in touch with you regarding this issue. Thanks
It takes too long to get a response from customer service
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Steve, If you are in need of assistance regarding your services, please send your information to social@ahslink.com, attention, "Consumers Advocate" and we will follow up with you. Thanks
Our A.C. unit went out. Sent a request to AHS that day. Our unit was fixed within 48 hours of the request. Very satisfied with the service we received.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Niki, Thanks for the time you took to tell us about your experience with your services. Great feedback!
The service people that y'all use epic mechanical service did not apply to my account that I had paid which made my account look like a negative $75 for the service call. Even though I called epic mechanical service and told them the situation the lady said that she was going to call but apparently she didn't because it's still showing my account being negative. need to have a better system on when the customer pays I'm glad I paid with a check that I have evidence that I paid cuz if I had paid with cash I would have been S.O.L
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
I am sorry to hear about this problem Ella. I would like to look into this matter seeking a resolution. If you send your information to social@ahslink.com, attention "Consumers Advocate", I will follow up with you. Thanks
I own tow homes and have both covered by American Home Shield. During the past month I have had the occasion to submit a service request on each home. One request was for a leaking water heater and the other for a broken central air unit. In both cases parts were covered but in both cases "additional labor" was required, The labor was necessary in order to bring the units up to code or to insure the unit was restored to like new as required by AHS. In both cases the cost was $175. One was to drill a hole through brick to accommodate an over flow line from the pan under the water heater. To avoid a days delay to finish the water heater I loaned the contractor a hammer drill to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Keith, Please email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you concerning this issue. Thanks
A person would be better off to save the money than get a policy with Home Shield but if you must get a policy this company is better than others from what I have been told by workmen. Yes, they replaced the disposal twice but code changed where a person has to now have a plug but they won't cover that even though the electrician was there because of a non working ceiling fan which they wouldn't replace. Put in new water heater and the reviews of the brand are horrible. Had a gas leak under the house and plumber already there so had them fix it as the gas had to be turned off immediately. Then the gas company had to inspect before gas allowed to be turned back on. This took days to get... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Elizabeth, I regret the unpleasant experience that you have had with your services. We strive to provide a great service experience for our customers. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
I'm satisfied with the Home Warranty, but apparently they need more AC contractors in my area.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Rodney, We value your feedback and will use it to improve our products and services. Thanks
Didn't cover everything on an A/C repair but did cover some. Worth the money for the plan but next time I'll upgrade to the next level.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the feedback. Thanks!
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
