American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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They don't send some body to fix heat pump and then give me auto order to fix because it was Saturday and it was so hot and they don't find some one to fix ,
later I send the bill with the number ftom authorization it was 200 only and still they don't want payment back and send letter explain ridiculous argument
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Pablo, We would like to reach out to you concerning this matter. Please email your information to us at social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
As I type I have been on hold with AHS for over an hour. I am on my 9th hour of being on the phone with them on hold or otherwise because they can not take responsibility for the horrible contractors they have on contract in the Nashville area. Going on week 4 than 5 by the current looks of it without a Washing machine, I am a disabled Vet at 90% & have 3 kids & do work full time also. AHS takes no responsibility just wants the money. There is limited to no assistance with issues you have that are constant and on going. This time I am going to the BBC on because of the utter disrespect shown on the Appliance replacement department verbally, have no sense of urgency only to use the same... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Gary, Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will look into this situation and follow up with you. Thanks
When I was able to talk to a customer service person they were very helpful. What was not helpful and very irritating was being on hold for over 30 minutes and hearing every two minutes that my call was important. If my call was important someone should have answered the phone in less than 30 minutes. I did try and do it online but it was thrown out for some reason. All the people that I finally talked to at AHS were more than helpful. What was not helpful and totally irritating was voice mail hell.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I sincerely apologize for the hold time that you have experienced. If you are still in need of assistance please email your property address and phone number to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
Took over two months to repair our central AC. Once they agreed to switch service vendor the repair was completed in 3 days. Not sure what premium was, our realtor gave us the warranty.
If you are any consumer business you have to have a phone system that does not put customers on hold for hours on end. We basically are of the opinion that American Home Sheild just wanted to make the process as painful as possible so we would eventually just walk away.
Our experience was buyer beware with these folks.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello John, We're sorry to hear about your recent experience with your services. We value your feedback and the chance to resolve any issues that our customers may have. Please email your property address and phone number to social@ahslink.com, attention "Consumers Advocate" , if you need assistance. Thanks.
very convenient and easy!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many thanks for the feedback, Hyoung.
Very responsive and helpful!!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many thanks for the great feedback Grady!
I have been with AHS for many years. My experience has been mixed. When the contractor assigned is good, then the service is good. If not you are out of luck. It is next to impossible to ask customer service for help. The telephone wait times are ridiculous. My experience has been that if you try to get assistance from customer service reps, they are very knowledgeable about telling you why they can't honor your request. I would agree with those customers who say it takes a long time from beginning to end for any service that requires parts replacement. A simple washer repair took over a week because they needed a hose. Don't expect any assistance in an emergency! They are not equipped... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Barry, We would like to offer our help to resolve this matter. If you email your property address and phone number to social@ahslink.com, we will follow up with you regarding this matter. Thanks
It is easy to contact Home Shield to approve and get approval for repairs of Utensils,They also send Qualified people who do good work.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We genuinely appreciate the great feedback and we're glad to hear that you are happy with your services. Thanks Rosula
3 plus weeks and 4 visits to repair a washing machine is not acceptable. Once finally completed the unit appears to working very well.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bob, Thanks for making us aware of this matter regarding your washing machine. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will contact you regarding this issue. Thanks
I had an extremely frustrating and unsatisfactory experience with American Home Shield. When you try to call then you get put on hold waiting for assistance for up to 40 minutes! That is absurd. With a broken AC unit in 90+ degree weather it took them almost a week to approve the repairs. That was after I had been told on the phone by their representative that the technician could get approval on the spot once the diagnosis was done. Not So! I would not recommend this company to anyone but my worst enemy.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Paulette, I can understand your frustration regarding this issue, and I sincerely apologize for the wait time. If you email your property address and your phone number to social@ahslink.com, attention, "Consumers Advocate", we will reach out to you regarding this matter. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
