American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
Please DO NOT bother with this people! Their customer service is incredibly unsatisfactory. In addition, they companies they contract with and assign to a case are cheap incompetent and unreliable; lousy customer service more like non- existent. After 1 year with AHS and numerous headaches for 2 separate breakdowns I just cancelled my policy. They will promptly and consistently bill your monthly premium but when you need them they are NO help at all. AHS is NOT worthy of your $$! I cannot give them even 1/4 of a star they are so bad! but in order to be able to submit this review they make it mandatory you use the star rating system and that's the only reason I had no choice but... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Maritza, We are sorry to hear about your dissatisfaction regarding your services. Please email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
Have had the service for 8 years now and it has paid for itself every year. However, it is extremely difficult to talk with a live person unless you want to wait 15+ minutes most times. Also, the turnaround time is pretty slow. If something breaks on a weekend you'll have to wait until Monday to even schedule someone, which then takes a few more days. So, a Saturday issue might not be resolved until mid week. Overall, I'm happy with the security of having it, and just have to accept that issues get fixed slower.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jarrod, My apologies for the extreme wait time. If you are in need of assistance regarding your services, We would like to follow up with you regarding this matter. We will be in contact with you concerning this matter. Thanks
American Home Shield has been very responsive, and each technician sent has demonstrated courtesy and professionalism.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Carol, We are pleased to hear that you are satisfied with your services. Thanks for the feedback.
This has been the most horrible experience I have had with a company EVER!!!! I would not recommend AHS to anyone.
My family (husband, baby and 2 cats) have been out of our home for 6 days now due to extreme heat (110 degrees today) and a broken AC unit. After 6 days, numerous hours on hold (literallyHOURS at a time) and several rude customer service employees, AHS is refusing to repair our AC because they claim it was broken prior to our policy start date. This is untrue and no one can bother to investigate or follow up with this claim.
If you live in Arizona and are shopping around for a home warranty, remember this..... DO NOT GO WITH AHS!!!!
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Tristen, We would like to look into this matter and follow up with you regarding this issue. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
I contacted AHS on a Tuesday due to problems with a water heater. The plumbing company couldn't come to check until Friday. When they came on Friday th
e mandado told me that I. needed a new water heater and that they couldn't come back to install it until the upcoming Thursday. I asked him if he could when I was off and was told no. I had to pay $75.00 for just that! I got a bill for another $75.00 for the day they came to install it. I thought one only pay a one time fee for service. Coming to tell what I already knew is not service!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Florence, Please provide your property address and phone number by emailing it to social@ahslink.com, and we will look into this situation and follow up with you. Thanks
AHS has always been there for our family. The contractors they sign up with, shows how much they care about there customers.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are delighted to hear the great feedback Pastor Willie! Thanks
Been having a c issues for 6 weeks. Not fixes yet. I have paid over 600 Out of pocket. Growing tired of this.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Elizabeth, Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will contact you seeking a resolution to this matter. Thanks
The response time was good, the problem I have is we paid the contractor the service charge and additional charges but because the contractor hasn't paid AHS you are coming after us and not the contractor whom we paid. This should be your responsibility to get it from your companies not go after your paying customers.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Scott, I would like to look into this matter that you have made us aware of. Please email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
I purchased an older home that had been remodeled, and the home warranty was included in the purchase. I have had to make more claims that I expected to! So far they have been very responsive and the service providers have been very good. They have not covered as much as I would have expected, but it was all completely spelled out in the contract if I had just taken the time to read it. I have been happy with the service, and I do expect to renew when the initial warranty period expires.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are happy to hear that you are satisfied with your services. Thanks Kristin.
I am very satisfied with AHS. They respond immediately to my inquiries and resolve all issues quickly while providing updates along the way. Great service!
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the feedback Steve! Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
