American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I have had this company service a number of my properties since 2014. I now have 6 condos and my single family home under contract with AHS. Until recently all aspects of their service, with the exception of long waiting times, up to 50 minutes, has been good to very good, Recently however this has changed both with regards to some general aspects of their service but also with regards to a specific situation that I have encountered with one of my condos. The condo in question required service to it's A/C. I placed the service call and a contractor diagnosed the problem reporting back to me that the unit's coil needed to be repaired. The technician's supervisor called me to explain that... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Victor, I am sorry to hear about the amount of time that you have spent on hold as well as the issues that you are currently experiencing regarding your services. We have located your information in our system and will reach out to you to seek a resolution regarding these issues. Thanks
DO NOT buy a home warranty. Set up your own monthly savings plan for $40 per month. I paid American Home Shield $41 every month for almost a decade, but when the time came to replace my 25-year old central A/C, all they paid for was about $350 for a new coil and "some" of the freon. (replacement costs were NOT retail costs, which is what I had to pay for - the were AHS' substantially lower, wholesale costs.) I paid TWICE for my new A/C unit: Once to replace it in my house, and then another $4,000 over ten years to simply improve AHS profits. I fought them for a year and they have an excuse for everything from "You should have picked the more expensive plan" to "Even though the repairman... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Brooks, I am sorry to hear about this, we would like to look into this situation. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding your concerns. Thanks
I have been a customer of AHS for the past 12 with multiple Dwellings AHS has not been responsive to our need to resolve a year old issue regarding our A/C. They had deemed it replaceable in July 2016 and I waited for weeks while they measured for the unit and got prices. I received a sudden get a call that they needed a second opinion to verify the diagnosis. I had no problem with it and was told that no work was authorized and it was just a verification process. A vendor from 200 hundred miles away came and decided that he could make it work and without authorization decided to start a two week welding process of the coils. Upon finishing (3rd week with out air in July Florida heat) he... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ileana, I sincerely apologize that this issue has not been resolved, and I appreciate the opportunity to look into this matter to see how we can best resolve it. I have located your information in our system and will reach out to you regarding a resolution. Thanks
This company is so excellent. The repair persons have been competent and polite. So worth the price. Love this company!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Raina, We are happy that you are enjoying your services. We aim to please our customers.
The service was timely and courteous.
They explained exactly what they were doing and had my air conditioner running in about 90 minutes.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Happy to hear about your experience with your services Elaine. Thanks
I have used AHS for more than 20 years for my personal residence as well and rentals. Overall they do a good job. It takes a bit to learn how to use the services and what to expect, but having used others they are the best.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks. We are pleased to hear that you are satisfied with your services.
About two weeks ago, I called American Home Shield (AHS) with a fairly urgent request for someone to look at my air conditioner. After not hearing from anyone for a day, I called AHS to cancel and was told that there would be no charge. For that call, I waited on hold for 37 minutes before getting to speak with anyone. (AHS does not deal with email and one cannot cancel an appointment online.) I then found and called another air conditioner service company, which came over promptly and fixed my problem for five dollars less than the AHS service fee. Even so, AHS put through the charge for the service call that never happened, so now - rather than wait another 37 minutes to speak with a... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Marco, I apologize for the hold time and I am sorry to hear that you are canceling. I will be in contact with you to see how we can resolve this matter. Thanks
American Home Shield is always prompt and their contractors are knowledgeable and the trucks have the parts needed to do the repairs. I only use American Home
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the wonderful feedback!
I have been a customer of American Home Shield for over two years and had another Home Warranty company at a different house prior to that for 5 years. I chose American Home Shield because of their reputation and friends recommendation. I have not been unsatisfied. I purchased the insurance when we purchased our home and have, unfortuately, needed to submit claims on numerous items. We have required assistance with our pool pump, our pool heater, our garbage disposal, our refrigerator and ice maker and our air conditioners-on several occasions. American Home Shield is very user friendly and respond immediately. Their contractors have been extremely professional and I like very much... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Anne, I am sorry to hear about the experience on the last claim, however we appreciate the feedback, and the opportunity to improve our customer experiences.
The improvements on the web site are wonderful. It is very easy to request service and the companies we have had respond lately are extremely helpful and prompt and courteous. Highly recommend AHS.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback regarding the improvements Mary. We are happy this helps to make the process easier.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
