American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Been without air for approximately 2 weeks. It's 83 degrees in my house right now. Technicians that's dispatched don't bother to call or show up. Asked to speak to supervisor and was told there was none available. On hold for over 2 hours earlier today. 45 minutes later and finally 1 hour after I got home from work. My husband and I both work. we can not continually take time off of work only for no one to bother to show up.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Patricia, I am sorry to hear that you have been without your A/C for so long. If you send your information to social@ahslink.com, we will be in contact you regarding this matter. Thanks
I am very unhappy with American home Sheild. I have been using them now from us 20 years . My air conditioning went out three weeks ago I called them to schedule someone to come fix it . The first person they gave me contact you couldn't come out for over a week it is 117° outside . So I called them back they sent out another technician from another company AMA with which now I find out have an F rating with the Better Business Bureau they have more complaints than they know what to do with . AMA sent out a technician that supposedly fixed a fan motor replaced a fan blade and a Schrader valve I personally paid over $206 for him to add more Freon The unit worked one day we were out of... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello James, I sincerely apologize for this issue. We would like to offer our assistance regarding this matter. If you send your information to social@ahslink.com, we will follow up with you. Thanks
I am please with AHS even though I have only used them once.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are happy that you are enjoying your services Suzanne. Thanks
I send in a review yesterday regarding my stand alone ice maker. I was contacted by AHS in about 12 hours and all my problems have been resolved. I'm impressed after being disgusted. So I am posting this to let people know that if you let them know what the problem is they are responsive and do the right thing. I got excellent service after a major disappointment. I would recommend AHS highly notwithstanding the original problem.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Richard. We are happy that you are pleased with your services.
The website needs a way to auto cancel a service appointment.
The website needs to have the ability to make comments for feedback on the site.
The 30 min. wait time is unsatisfactory to have a customer service rep answer the call.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ann, I apologize for the hold time and the situation regarding your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding this matter. Thanks
I was on hold for over 30 minutes on 3 seperate occasions only to be hung up on. I still have not been able to submit my claim as the option is not available on the website. Very disappointing as I have an urgent need and AHS has been good up prior to this.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Donovan, I am sorry to hear about the hold time and the issues that you have experienced regarding your services. I have located your information and will be in contact with you concerning this matter. Thanks
5/22/2017: Notified American Home Warranty our heat pump wasn’t cooling 5/23/2017: ARGO came to repair 5/23-5/28: Multiple service calls by ARGO ARGO replaced several parts, each time saying the latest part would correct our cooling problem. We still don’t have cooling. They finally said it was the compressor that was still under warranty. It would take a week to get a new compressor. 5/31 – 6/13: We went on a previously scheduled vacation. ARGO said they would install the new compressor while we were gone. Once the compressor was installed they would use the key we left out for them and enter our home to be sure the unit was cooling properly. I called Carla at ARGO to let... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Charles, I am sorry to hear about this matter, if you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
My last experienced was not a good one. My washing machine handle broke halfway off. The washer is 12 years old. I am the only one using it and doing laundry for me and my husband. They sent a repairman who I paid $100.00, who told me they needed to order the part. I then received a call from AHS telling me that I abused the handle and they would not pay. I ordered the part and repaired myself. As I removed the old handle the plastic crumbled. It was defective from age and not abuse. This is my second instance where they did not take care of my appliance issue.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Carole, I have located your information and will look into this situation and follow up with you. Thanks
5/22/2017: Notified American Home Warranty our heat pump wasn’t cooling 5/23/2017: ARGO came to repair 5/23-5/28: Multiple service calls by ARGO ARGO replaced several parts, each time saying the latest part would correct our cooling problem. We still don’t have cooling. They finally said it was the compressor that was still under warranty. It would take a week to get a new compressor. 5/31 – 6/13: We went on a previously scheduled vacation. ARGO said they would install the new compressor while we were gone. Once the compressor was installed they would use the key we left out for them and enter our home to be sure the unit was cooling properly. I called Carla at ARGO to let... Read More
They find every excuse not to cover repairs. It's a waste of money a total scam. I'm sure the good reviews on here are fake. Total waste of money.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Devyn, I am sorry for the experiences that you have had with your services. We strive to provide the best services possible for our customers. Please send your information to us at social@ahslink.com, attention, "Consumers Advocate", if there is an issue that we can assist you with. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
