American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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American home Shield has great service. And at a great price
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback.
Love your prompt service but hate that you never have parts in hand for repairs.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Lisa, Thanks for the feedback, we will use it to improve our products and services.
It is my opinion that service providers, such as AHS, collect money in a passive manner without adding much value to the homeowner... That is UNTIL such time that a home owner needs to use their contract benefits. This becomes the opportunity for AHS to shine and demonstrate both product value ad high levels of customer service. My experiences in this area have been mixed at best. On one occasion, I had AC issues and service was ready immediately. Sadly, the people who came out had to make two trips. Once to diagnose and one to repair. Not quite perfect, but acceptable. The second time I had an AC failure on a Saturday during a holiday weekend. Not only could I not get through to an agent... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Scott, If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will reach out to you concerning this issue. Thanks.
I have had air conditioning repairs every summer since we have had a contract with AHS, going on 3-4 years now. Each time we have had to refill the refrigerant costing us around $460 each year, plus membership fees and service calls. By now we could have paid off a new system. Last summer we were forced to go all summer without A/C despite the services we were paying for. It finally got fixed in September and when we asked what might happen if it didn't work in the spring, we were told by a supervisor that 'we'd address that if the time comes. In April of this year I informed AHS of the A/C not working because customer service is saying that we'll still owe for refrigerant yet again,... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Justin, I am sorry to hear about this issue regarding your A/C. If you send your information to social@ahslink.com, attention,"Consumers Advocate", We will follow up with you. Thanks
More stable a system to have contractors out than I had expected.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the comment, Marc.
Very nice effective and opportunity service
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Jaito. We appreciate the great comment.
I received several notices stating I had not paid my deductible on a service that i had ordered for my refrigerator. Although I reached out to AHS a total of 11 times, including pictures of cancelled checks, receipts, signed work orders and numerous phone calls, they continued to send me threatening emails saying they were cancelling my warranty, and that I was delinquent. I have never had a company treat me so poorly for doing MY part in making sure the account was up to date. I will give them credit however for sending a repairman within 5 days of the initial request for service.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Steven, If you send your information to social@ahslink.com, attention, "Consumers Advocate", We will certainly look into this situation to help resolve this matter. Thanks
They are able to find professional companies in a reasonable amount of time to fix the issue.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are delighted to hear about your wonderful experience with your services, Keila.
When the first service person could not figure out the problem they sent another company who completed the repair
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the valuable feedback Elissa.
I have used American Home Shield twice and have been very pleased with every aspect of their service. The professionalism is above and beyond. The reports after the inspection are clear with photos showing any problems that need fixing, and photos of things that don't. You also receive reports on any recalls for your appliances or systems in your home. This is a great benefit. I can say without a doubt that I would recommend American Home Shield to anyone.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Vickie, We are happy that you are satisfied with your services. Thanks for sharing your experience.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
