American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I call to have my AC service and the first technician told us that the system needed to be replaced and he would put the order 5 weeks past and we did not hear from him we call customer service and they send another technician because they needed a second opinion at this point we needed to pay another $75 for the second technician. I am a disappointed customer we had to pay $320 for the gas and my AC still not working.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Martinez, I would like to offer assistance regarding this issue with your services. I apologize for the inconvenience of this matter and if you send your information to social@ahslink.com, attention, "Consumers Advocate", I will follow up with you. Thanks
They always probe reliable and trustworthy. Never any surprises and everything is always aboveboard.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Good to hear that you are enjoying your services Beverly. Thanks for the feedback.
The first call to tell them the problem but getting a quality company to your home took 48 hours. A long time to go without AC in the heat of the summer with 2 kids.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Rachel, I am sorry that you are experiencing this situation regarding your a/c. If you send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you concerning this situation. Thanks
Just added another warranty to start at the end of July because I thought they were different than the previous company we had which is HSA. Nope same company. We have been without AC for 6 weeks now, only saw a tech one time. Took the contractor 5 weeks to even put in the diagnosis which was incomplete. Now I'm being told that they approved the repair for a new condensing motor but we would have a $249 out of pocket cost for "wiring modification." Come to find out the wiring modification is just for the contractor to disconnect the old motor, put the new one in and hook it back up. I thought that would be apart of the job, nope. Now I more than likely have to take a "cash out" which only... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Terri, We would like to offer our assistance regarding this matter. Please send you information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
If this is the company that also called HSA they have the worst billing system I was charged three times $50.00 for the same job
They also bill me for someone else job
The worst is that some vendors do not report the $50.00 and this company put a freeze on my account and I had to prove out that I paid the vendor this happened three times in 6 months I had to send them the prof 10 times until they corrected it stay away
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Anthony, I apologize for the billing issues that you have experienced. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will look into this matter. Thanks
I was going to make this a long and very detailed statement but I will not, This company has frustrated me and has caused my blood pressure to rise even more. It has already elevated since I had to move my family out of my house since my AC went down and with 8 days gone by now and my kids medical condition was bothered by not having air. The problem has yet to be fixed and nearly 10 plus calls later. I dont think it will be fixed tomorrow. I am looking for after the holidays. Its frustrating to have to be on hold for 1-2 hrs before you get help and then they dont give you all the information and you have to call back. Then after all the phone calls you almost get to the end , but that is... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Antonio, This is not the experience that we want for out customer and I sincerely apologize for this situation. Please send us your information to, social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
Difficult getting someone to come do service. No emergency service. My AC started shutting itself off on Saturday. I live in FL, 86 degrees in my home. Finally received phone call on Monday morning and they set appt for 2 to 5 the next day. AC still working intermittently. Never showed at eight o'clock was still way from arriving. Set another appt for Thursday 2-5. Arrive around 430, did a few things, swore it was fixed. Was blowing cool air but not cold, and he would not stay to be sure working. Ten minutes later, not working at all and no it is 830 pm and I have NO AC and he is not coming back. So two nights no air and all day for my dog at 86 degrees, and I left work an hour and a half... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, Please do not cancel your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you to help resolve this matter. Thanks
As a Realtor, I have recommended AHS to many of my buyers and sellers.. I have also purchased it for my 2 homes.. They have always been very helpful and professional. I highly recommend them to anyone looking to purchase a home warranty.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Georgina, We genuinely appreciate the great feedback. Thanks
The Tech. was on time. Professional and knowledgeable and efficient.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Tito!
AHS is the only warranty company I've used but, none could be worse. I've had a home warranty for 3 years. The contractors they select are either too busy or send untrained folks. I've had to go to their escalation team on every claim. Even in the case of water damage in Florida they still think 3 business days is fast enough. There will be mold in the home long before the contractor even contacts me. Now I am chasing them to take my money to get my home warranty back enforce after the credit card company sent me a new credit card (number changed charge wouldn't go through). I've been on hold over 50 minutes on at least two occasions and usually it's 30 minutes or more. I even started... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Scott, I am sorry that to hear about this matter and would like to look into this situation. I will be in contact with you regarding this situation to see how we can best resolve this issue. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
