American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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It is ALWAYS difficult to get through with long wait times. AHS uses smaller, seemingly less experienced companies rather than the bigger names that most people have heard of and hear advertised. There was even a company that had been sent to my home for a repair, did nothing. When AHS tried to contact them they would not return THEIR calls yet, when I called for another service, they were listed as a premier provider. While It may be worth having this warranty, I have not shopped around to see if there are other warranty companies out there that provide better customer service.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lloyd, This is not the experience that we would like our customers to have, and I apologize for that. I will reach out to you concerning this issue to see how we can resolve this matter. Thanks
Worst company I've ever dealt with for customer service my whole life ! First time I was put on hold for 25 minutes ,second time I was put on hold for 27 minutes ,third time I was put on hold for 34 minutes the fourth time It was for 23 minutes .fith time I was put on hold for over 25 minutes and I finally hung up ! Charged me twice 100$ each visit to same job! Sent out a scary looking un knowledgeable tech , that tried to blame my ac not working on a relay system that you want to charge $150 for what I had another company come in they found out it was a leak in my Freon nothing to do with that at all the farthest thing you could even imagine to have nothing to do each other what kind... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Thomas, I apologize for the issues that you have experienced with your services. I will certainly look into this situation to seek a resolution. Please send your information to social@ahslink.com, attention, "Consumers Advocate" and I will be in contact with you. Thanks
American Home Shield is the best home warranty company I have found to be a great resource for all my home warranty needs. I have a had three (3) issues that have been solved by AHS and they have resolved all three issues swiftly. They are very professional and complete every order. I would recommend American Home Shield to anyone that owns a home.
Mr. & Mrs. Franklin
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Happy to hear that you are satisfied with your services. Thanks for the feedback Eugene!
I had to make two calls about my ac unit. The first call the contractor came out and fixed whatever problem that I had. I payed the service call and another fee for whatever they did. The second call was within 3 weeks of the first one and I was told the compressor had gone out. It took them soooo long to order the part and set an appointment to come out and fix it, that I was able to find a reputable company to replace the whole unit be for I received a call to set an appointment. This was and is the worst service that I have ever paid for in my life. Slow service, AHS and their contractor where never on the same page. 👎
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Jimmie, I am sorry to hear about this experience and I sincerely regret this issue has continued on for so long. If you send your information to social@ahslink.com, attention, "Consusmers Advocate", we will follow up with you regarding this matter. Thanks
I live in New York and had another home warranty company for 8 years. They were awful compared to the experience that I have had with American Home Shield thus far. AHS by far is way better than the company that I used to use. I hope that AHS continues to provide excellent customer service. Thank you.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Lola. We are glad to hear that you are pleased with your services.
We have been a customer for 14 years and have seen a horrific decline in their customer service follow up and follow through. For example, it took almost 2 months and numerous phone calls before our dishwasher was fixed. Another ecample, they are happy to get a monthly fee...$75 service fee and charge for freon after a certain level....year after year...but won't check both units during a service call although both units are within a foot of each other....another $75 service charge! Yippee for AHS....
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Mrs. Cole, If you send your information to social@ahslink.com, attention, "Consumers Advocate" , we will look into this situation and follow up with you. Thanks
My pool pump is making a grinding noise that causing my neighbors to complain. Although all the barrings are broken inside and the unit overheats and possible chance of catching on fire, they do not cover noise. This unit was rebuilt last year under their service and went bad again. They charged me 125.00 for 2 minutes the tech. looked at it. Now they want 125.00 again for the second tech to diagnose. If this problem is not resolved I will be cancelling my services.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mohammad, Thanks for bringing this issue to our attention, we will be in contact with you soon to see how we can best resolve this matter. Thanks
The worst company in the world. My ac wasnt working in 1 of the room. Called AHS and the technician took about a week to come out the fisrt time cause they didnt have any local companies. They finally came out and said I needed to replace the entire attic setup. I got a second opinion from an outside company and that wasnt the problem. By then the 14 period expired so know they won't cover my ac. Hate this company wont cover anything.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Roderick,
I am sorry to hear about the experience that you have had with your services. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you regarding this matter. Thanks
I had this warranty company for the last 7 months and the first time I used the warranty for an air conditioner problem, it took over 3 hours to report the problem and 3 calls later I was told that there was only 1 company in my area and I was told it would be 5 days before I could get an appointment. Since it was 84 degrees in my house and the temperature outside was 95 degrees. I told this company that was unacceptable and promptly canceled my contract because this company does not care about their disabled customers. This is the worse company that I ever deal with. By the way I found a local company that came out and fixed my system in less than 48 hours. Worse experience dealing with... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Stacy, I am sorry to hear that you have canceled your contract with us. I regret the issues that you have experienced with your services, if you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you concerning these issues.
Horrible Customer service!!! I was called a lair by a rep named Serria. Both the inside and outside unit needed it to be replaced. Their tech made this recommendation. Instead they decide to look out for THEIR best interested and go a cheap why out. Costing me more money. I had no way of speaking with someone that could listen to appeal. Plus it took 4 full weeks to get it repaired. They simply do not care.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Joseph, I can understand your frustration regarding this matter. 4 weeks is a long time to go without your essential services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
